Superior Cruise & Travel Opiniones 

183
TrustScore: 2.5 sobre 5

2,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

How this company is still online is beyond my comprehension about five or six years ago. This woman bought this company and before that it was an amazing rain business with five star reviews. Then she... Ver más

Valorada con 5 estrellas sobre 5

Rosalind was amazing♥️and an absolute pleasure. She is professional and knowledgeable but her true asset’s are her smile and personality. Thank you for your sincere kindness

Valorada con 1 estrellas sobre 5

Even if you write the negative review, don't hold your breath Rosalind Smith will let it stay on her website. She is a flat out crook - doesn't care who she steals from or what her reputation is. On... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I will use Superior Cruise and Travel for all my vacations. They went above and beyond my expectations. Took my daughter to New York for graduations present. Superior Cruise and Travel gave me step-by... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros

Información proporcionada por diversas fuentes externas

Superior Cruise & Travel has been helping people save money and travel the world since 2000. Our expert travel agents are conveniently located throughout the US in larger metropolitan cities like Boston, Dallas, Miami, and New York will assist with any and all travel planning no matter the situation. Whether planning a family trip to Disney, a destination honeymoon getaway, or a weekend trip to Vegas; Superior Cruise & Travel will find the best travel deals possible. Backed by our price match guarantee, we offer a variety of all inclusive cruises and luxury vacation packages at affordable rates; usually beating any competitors price by $100 on average. In addition, we are the only top travel agency that offers payment plan options with low deposits and no additional service fees. Our numerous online 5 star reviews, A+ BBB rating, and loyal customer base is what makes us proud providers in the travel industry. Visit superiorcruiseandtravel.com for more info.


Información de contacto

2,6

Malo

TrustScore: 2.5 sobre 5

183 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,6

Todas las opiniones

(183)

2 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent Service

Excellent Service. Daniel was fantastic. He helped me book a last minute cruise for a great price and got me an excellent stateroom. Everything about my experience was excellent.

5 de octubre de 2018
Opinión espontánea
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Hi Dawn,

Thanks for the nice words on Daniel and our agency we are so glad to hear your trip was excellent

Valorada con 5 estrellas sobre 5

I requested Fred from Superior Travel…

I requested Fred from Superior Travel based off his amazing reviews. Fred was amazing! He planned me and my best friends 3 week euro trip and made transportation run smoothly as well as picked awesome hotel locations. Would definitely recommend him to anyone looking to plan a vacation-especially to Europe!

1 de octubre de 2018
Opinión espontánea
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Thanks Brooke for the wonderful review of Superior and Fred, we appreciate you taking the time to do so and if you need anything in the future please let us know.

Valorada con 5 estrellas sobre 5

A superb vacation!

A superb vacation!! Jean was incredible- accommodating, helpfu, informative and professional. The entire crew of the Enchante was so much fun and made everything look seamless. Would highly recommend Jean and the Enchante!!

30 de septiembre de 2018
Opinión espontánea
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Cheryl,

Thanks so much for the glowing review of our agency we would like to thank you for your business and look forward to your next adventure

Valorada con 4 estrellas sobre 5

Our agent has been very responsive in…

Our agent has been very responsive in respect to getting our travel plans established in both email and phone communications. We did have one problem we believe to be with Viking which was that they got my wife's name confused with another person, from another state, with the same name. It took many emails, phone calls and significant time to get this resolved, in order to get our reservations correct, but our agent stuck with it to bring it to conclusion. Since this was our first cruise with Viking this has been very frustrating!

28 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Hi John,

Thanks for taking the time to leave a review and let us know how we are doing, hopefully on your next trip we will make your experience 5 stars

Valorada con 1 estrellas sobre 5

Experience was horrible

Experience was horrible. I got the Norovirus and was only given credit for a future cruise. I wanted a monetary refund.

28 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Rik,

We are so sorry you got sick on the cruise, however this was the cruise you personally requested and any refund would come direct from them. Also you purchased Insurance and all claims should be made directly with the Insurance company. We hope you will give us another shot to make your experience with our agency a more typical overall 5 star experience.

Valorada con 5 estrellas sobre 5

We have used Superior Cruise and Travel…

We have used Superior Cruise and Travel for years and they have provided us with the best vacations and service. We had two minor issues on two different trips and Fred took care of it within minutes. We like to travel all over in Europe and the UK and have recommended Superiorvto several other friends and associates. If you want to travel “worry free” and get a great value don’t look anywhere else. D Steele - Utah

27 de septiembre de 2018
Opinión espontánea
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Hi Daniel,

So happy to see you had a great vacation with our agency, we look forward to making your next adventure just as good or better then your last.

Valorada con 5 estrellas sobre 5

Wonderful experience booking our…

Wonderful experience booking our cruise, hotel accommodations and all the other arrangements we need for our upcoming 30th Anniversary celebration.

27 de septiembre de 2018
Opinión espontánea
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Deby,

So glad you had a great cruise, keep us in mind for future trips

Valorada con 5 estrellas sobre 5

Arrangements are always flawless and…

Arrangements are always flawless and just what we want. Recommend to everyone.

27 de septiembre de 2018
Opinión espontánea
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Anne,

Thanks for the kind words, look forward to planning your next adventure

Valorada con 1 estrellas sobre 5

Never again

I found their service to be lazy and unprofessional. Their arrogance was more important than me as a client.

26 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Hi Robert,

We are sad to hear your impression of our agency is as stated in your review. Our company has been in business for over 18 years and have one of the best reputations in the travel industry. I wish you would elaborate a little more on who and what you were speaking of. We really go out of our way as you will see in most reviews to make sure our clients have a great experience. Hopefully you will give us a chance to make it up to you in the future.

Valorada con 5 estrellas sobre 5

Love them,they always find just what…

Love them,they always find just what you need..Very TrustWorthty

26 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Thanks Lisa for the kind words, let us know if you need anything else from our agency.

Valorada con 5 estrellas sobre 5

ellie was the best

26 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Hi Allen,

So glad to hear Ellie has done a great with you travel needs

Valorada con 5 estrellas sobre 5

Great job!

You've done a fabulous job on the 2 trips we've taken so far. Excellent pre-trip advice and tips. The prices were really good for the value. Thanks, Fred! We'll definitely be using you again.

26 de septiembre de 2018
Opinión espontánea
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Helen,
Thanks for the kind words we look forward to keep earning your business

Valorada con 4 estrellas sobre 5

Loved the cruise, a few mistakes but corrected

The agent was very excited to work with us before we paid our money for an Alaskan cruise. Once she booked our cruise was more reluctant on booking side trips. Did not use cruise airline so we stayed one day too long in Fairbanks. My husband caught she forgot to book us a place to stay so she paid for that. She also arranged for us to have a limo ride to the Vancouver airport but forgot to tell us.

26 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Hi Beverly,

Glad your cruise experience was good we hope to make your next experience perfect

Valorada con 5 estrellas sobre 5

We used this company when we visited…

We used this company when we visited Oahu, we didn’t want to rent a car and decided to book our outings and have them pick us up!
The drivers/guides were very nice and we reached all our destinations on time and we were dropped off as expected.
The wonderful lady that took us to Pearl Harbor was a gem! I’m sorry to say I can’t remember her name ( trip was a while back) but I do remember she was Miss Aloha years ago and was just a wonderful lady! Very, very nice, kept everyone engaged in conversation and I will look her up on our next visit!
Thank you to everyone involved for making our outings pleasant and worry free!

26 de septiembre de 2018
Opinión espontánea
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Hi Jocelyn,

Thanks so much for the nice words about our agency we are so pleased to know your experience was outstanding

Valorada con 5 estrellas sobre 5

Wonderful experience all times that we…

Wonderful experience all times that we have used them. When we get to our destination, thanks to them, its perfect!

26 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Thanks Jeannie,

Your 5 star review is much appreciated we look forward to assisting you again in the future

Valorada con 5 estrellas sobre 5

Sheryl Myman was our perfect travel agent!

Sheryl Myman was our travel agent, and she was fantastic! She went above and beyond to get us what we wanted with our budget, and made our dream trip to Moorea a reality! She is so sweet and helpful, and her years of experience are invaluable! We will only call Sheryl when we travel, from now on. When you have the best, why would you consider anyone else? Thank you, Sheryl!

26 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Suzanne,

So happy Sheryl took good care of you thanks for your review

Valorada con 5 estrellas sobre 5

I love this company

I love this company. Every trip I've booked with them has went very well. There's only a one time fee instead of charging interest. Company allows you to make payments.

26 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Hi Von,

Thanks so much for your review we love taking good care of our clients as well :)

Valorada con 2 estrellas sobre 5

Can’t see the water in a Mini Suite?

We upgraded from a balcony with an unabstructed view to a mini suite. While the suite was nice... we had no view of the water. We were clear of our desire to see the water from the balcony. The cruise line was apologetic however no suites with a water view were available. Superior Cruises and Travel line has yet to respond.

26 de septiembre de 2018
Opinión espontánea
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Respuesta de Superior Cruise & Travel

Louisville,

You were booked into a promo rate GTY on the cruise, we do not assign the rooms the Cruise Lines do, we are very sorry this occurred and would like to extend you a future credit to make things right on your next vacation. Please reach out to management to discuss

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