Sur La Table Opiniones 

The customer service folks are soo helpful and they were able to help me exchange my date night as I had missed my first night due to my injury that occurred. They be were more than joyful and helpful.

Brenton helped me navigate a website issue in a kind and efficient manner! It was great speaking with him over the phone.

My Item originally was lost to a package pirate but Amanda and the great customer service and SLT made sure I had a new product at my door asap!

Will only ever shop at Sur La Table!

A++++

Le Creuset casserole pan with lid shipment arrived with damaged. It was a small dent in rim of lid. The packaging was used looking and beat up so I suspected they sent it that way. When I requested a credit in lieu of sending whole heavy pan back for exchange, they offered me less than $10. Poor customer service equals poor company standards. Not going to buy from this company again.

I had an unusual circumstance that led to me needing to reschedule my cooking class and the way that Jose handled the situation was so empathetic and compassionate I was taken back by it. What could have been an awkward or frustrating conversation more into one that truly touched me, so thank you Jose.

This review is in regard to customer service. I had previously had salt and pepper grinders and loved them. Lost them in a flood and wanted to replace them. I asked my daughter to order some for me for Mother’s Day, but unfortunately, she did not remember what kind I had had. She got me very expensive ones that required 12 batteries (!) — and since it was for Mother’s Day, a gift that I did not receive right away & would definitely not use, needing 12 batteries.
I called the store asking if I could bring them in to exchange. They told me it was over 30 days and that was not possible. They advised me to go through the online store. I did that, was basically told the same thing about 30 days, and then the person helping me went over and above by getting an approval for me to return them and get a store credit.
Because those were so expensive, I was able to order several things besides the salt and pepper grinders, and I made sure I had enough on the order to qualify for free shipping.
So my order comes, and there is only the pepper grinder, even though on the order form, it says salt AND pepper grinders. I called, telling them that the salt grinder never came. They advised me that the wording is misleading, that you have to order them separately, even though it says salt AND pepper grinders. I spoke to Chris Hernandez who explained it to me. He understood and agreed that since I was paying more to get the salt grinder, I should get free shipping, but his supervisor, Heidi, told him that was not possible. I asked to speak to her, and she was very condescending, rude, and told me that they would not give me the free shipping.
I literally spent hours on the phone and online with this company, just trying to resolve exchanging high-end salt and pepper grinders that I never used. In my experience, this company is very misleading in their advertisements and I will never use them again. This is because of lousy customer service from the supervisor, Heidi, not due to the quality of the products. No wonder their stores are closing.

Ordered a set of beautiful fruit containers for my fridge through Apple Pay but did not pay attention correct delivery address. Daniel, customer service rep, was patient, understanding and going to right department asked for help to ensure items delivered to right place. Moreover
Daniel followed up with email with confirmation. This little step makes me feel a peace of mind.
Daniel is amazing, best in class customer services.

Unfortunately I had to cancel a cooking class due to an injury. Nestor took care of it for me seamlessly.

Nestor was super helpful. I had ordered 6 bowls and 2 came broken. He was apologetic and got the replacements processed right away. Looking forward to them arriving!

Cannot thank SLT and Joe F. enough for the friction-free customer service phone call regarding a price adjustment for an item I purchased at full price, which subsequently ended up on clearance a few days later. It is so rare in this day and age to have a live human with the patience to listen, use their good humor in sympathizing with one's concerns, and rapidly respond to a customer. Kudos to Joe and SLT — A LOT of companies (Williams Sonoma, are you listening?!) could learn a thing or two from your team!

Purchased Deruta plates to fill in gaps in my everyday china set. Very glad SLT still offers the style, this was my wedding pattern 10+ years ago. Everything arrived in good time and well-packed, although one salad plate arrived completely shattered. I contacted Customer Service with a photo of the broken plate and Jose responded to me quickly and kindly.

Horrible company. Horrible experience. I have returned my order SF0006592170 in good faith back to the company with the prepaid return label they have provided to me and the return was lost in transit by UPS. Surlatable has opened a claim with UPS about this which was solved in my favor, and UPS has accepted responsibility for the loss and paid the claim in the full amount to Surlatable. After telling this to Surlatable, they are informing me that they can not assist me and to contact my bank. They are stealing money from UPS which was supposed to be directed to me, and they are keeping my money paid as well. This is a direct violation of my consumer rights Uniform Commercial Code § 2-510 Effect of Breach on Risk of Loss the responsibility and risk of loss transferred entirely to your company upon me tendering of the package to UPS. You are ignoring your legal responsibility and unfairly holding me financially responsible despite the claim being paid in full to your company.

Don’t take the bait! I signed up for emails and texts and in 2 days I have got dozens of promotions offering me a nice 15% discount. I tried to use it on many products and it doesn’t work. Their list of brands that are excluded from any promotion is apparently nearly everything they offer or at least everything I am interested in. I tried even more products just as a test and could not find one that would work with their coupon. Their prices are about the same as everyone else’s and there are so many other companies that DO honor the coupons they offer without so many restrictions. Sur La Table’s list of excluded brands includes approximately 50 major brands. There are also a few OTHER additional stipulations you must meet to use their heavily promoted coupon. I consider it click bait and will simply shop elsewhere.

I am satisfied with the response of Surla Table's customer service department. (MS.Monica) Due to unavoidable circumstances, I had to cancel the item I ordered a few days ago. Miss Monica was very friendly and helped me with the cancellation quickly. I am satisfied with the service at surla table.

I had been a customer of Sur la Table for decades, but in recent years they have adopted to abusive practice of re-adding customers to their email marketing lists periodically without customer consent. Complaints about this behavior to customer service are not taken seriously. In spite of not having made a purchase with them in years over their persistent past abuses of my email address, they clearly went through their records again to re-add everyone and are now sending me marketing emails again as a "VIP" customer.

"No" doesn't mean "no" to this unethical and disrespectful company. There are plenty of other cookware stores.

Update Regarding Company Response:

Whenever I bring up this issue, I receive a boilerplate response just like this one saying they will look into it and make sure it doesn't happen again. Within a year or two, it happens again. Rinse, repeat. This is a systemic abusive email practice which they refuse to acknowledge (though, to be fair to their customer service agents, this is probably being implemented at a higher level within their marketing department than their front line customer service reps have any knowledge of and they probably have no idea that the messages they "forward to the appropriate department" will not result in the implementation of appropriate changes).

UPDATE: June 8th:

I was contacted by Heidi (review responder) telephonically and was promised a follow up email to address. That was a week ago. STILL NO email received. I did however, receive the replacement unit - a totally different, entry level unit!!!! Just when you think it couldn’t get worse… it did. Literally at a loss for words at how this company operates! SHOCKING!

Sur La Table’s customer service is as disappointing as their faulty products. I’m now on my third air fryer due to the same recurring issue. After countless emails (only one of which was answered), I was told by the manager—Courtney—that my replacement had shipped and been returned. No tracking number, no notification, no explanation. When I asked for help, I was blamed for not contacting UPS—despite never being given the tracking info to begin with.

Courtney was dismissive, talked over me, refused to address the delay, and outright said she “won’t go backwards” to discuss what had happened. No apology. No accountability. Just rudeness and deflection.

This is not just bad service—it’s a complete disregard for customers. Shop elsewhere. You deserve better.

Nestor was the associate that helped me resolve a problem. He was so professional, and knowledgeable about how to take care of my specific issue. Thank you Nestor, great work

Dulce assisted me with an email inquiry where I had to reply with questions a couple of times. She was fast, friendly, attentive. I look forward to doing business with Sur La Table as they value their customers.

Enrique A was extremely helpful in resolving an issue with one of our new pans. Thank you for working with me on this issue. I always love SLT and will continue to be a loyal customer.