I tried ordering a Staub pot on the website 3 different times, but each time the order got canceled because of the "fraud management team." The order was about $150. I have never encountered such an a... Ver más
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Consulta las opiniones de los clientes
Roberto Acevedo offered top tier customer service. I erroneously put the wrong email address on an e-gift card, and Roberto seamlessly helped reroute the gift card to the proper address. It was easy a... Ver más
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FEDEX completely screwed up delivery of my $300 Sur La Table order and I was going to have to wait for weeks for FEDEX and Sur La Table to work it out. Then Tge company figured out this mess was com... Ver más
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Exceptional Customer Service! Kudos to Customer Service rep, Nestor. Upon receiving my order today, two items were damaged. I immediately contacted CS via email, thinking it would be some time... Ver más
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Información sobre la empresa
Escrito por la empresa
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY. Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating. OUR PRODUCTS Discover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere. OUR COOKING CLASSES What started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program. OUR STORES Stop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website! OUR ROOTS From the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Información de contacto
6100 4th Avenue South, 98108, Seattle , Estados Unidos
- 1-317-559-2041
- customerservice@surlatable.com
- www.surlatable.com
4,0
Muy bueno
636 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 97% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I received excellent customer service
I received excellent customer service, thanks to Yamilet Cepeda. She stayed with me to answer questions and help me with my online order.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Jennifer,
Thank you for taking the time to share your feedback. We’re delighted to hear that Yamilet provided excellent customer service and took the time to answer your questions and assist with your online order. We’ll be sure to share your kind words with her.
I received a very quick response from…
I received a very quick response from Daniel Garcia regarding my missing glasses. It was kind of odd to send a picture of the box with the missing glass because nothing was broken. But I followed the instructions. The replacements came very quickly. I am impressed. Thank you, Daniel.
12 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Margaret,
We’re glad to hear that Daniel was able to assist you quickly and that your replacement glasses arrived promptly. We appreciate you following the requested steps, and we’re happy everything was resolved to your satisfaction.
Price Adjustment
I ordered an item on Sunday via the website. Picked the item up on Monday in the store and noticed a price decrease today. I called customer service and was told the item has to be taken back to the store for a price adjustment to take place. Nothing on their website indicates this is their process regarding price matching. I called the store to see if an adjustment can be made over the phone and received the same response. I didn't purchase the item in store and should not have to drive back to the store 20 plus miles for an online order and policy to be honored.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello RK,
I am sorry to hear about this interaction that you had regarding the price adjustment. Can you please provide me with more information by responding to Trustpilot so I can review your order?
Great Service from Mayra!
I needed to update my shipping address, and since my item was coming directly from the vendor, the team had to reach out on my behalf. Mayra emailed me personally right away and kept me updated through the whole process. She confirmed the address change quickly, and I really appreciated the level of care and communication. Knowing this kind of support is available makes me want to continue shopping with Sur La Table. Thank you!
11 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Caitlin,
Thank you for sharing your experience! We’re so glad Mayra was able to help with the address update and keep you in the loop throughout the process. She really cares about making things easy for our customers, and we’re happy that showed.
Awesome Customer Service
Christopher Hernandez was awesome he resolved my issue completely great customer service
3 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello CW,
Thank you for your feedback! We’re so glad to hear that Christopher was able to fully resolve your issue and provide great customer service. We’ll be sure to share your kind words with him. We appreciate you taking the time to let us know!
Always Classy
Diana Ponce was very patient with me as I was working my way through purchasing a specialty gift I knew very little about. Sur La Table is always classy.
2 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Amber,
Thank you so much for your kind words! We’re thrilled to hear that Diana Ponce was able to support you with patience and care while you explored a specialty gift. Providing a thoughtful, elevated experience is something we strive for every day, and it’s wonderful to know that Sur La Table continues to feel classy and welcoming to you.
We truly appreciate you taking the time to share your experience and look forward to helping you again soon!
Analhi was extremely helpful in…
Analhi was extremely helpful in resolving my issue and made it very easy for to return an item that I bought twice by mistake
10 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hi Judy,
Thank you for your review! We're so glad to hear that Analhi was able to assist you and make the return process simple and stress-free. Accidental duplicate purchases happen, and we’re always here to help make things right. We truly appreciate you taking the time to share your experience.
Warm regards,
The Sur La Table Team
Very helpful
My problem was a bit complicated. Diana Cabrera had the patience to go through it with me and, after a very brief time on hold, she was able to resolve it to my total satisfaction. Thank you very much, Diana.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hi Allie,
Thank you for taking the time to share your experience! We’re so glad to hear that Diana Cabrera guided you through a complicated issue with patience and care. It’s wonderful to know she was able to resolve everything to your complete satisfaction. We truly appreciate your feedback and look forward to assisting you again in the future.
My experience was great
My experience was great. I expected to be on hold for several minutes or even hours with customer service, but Jose Campos picked up after only 30 seconds and got my issue resolved in about 5 minutes of emailing pictures of my damaged Emile Henry Bread Cloche which was a Christmas gift for my mother. I am for sure going to continue using Sur La Table for all of my future cooking purchases.
8 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Shane,
Thank you so much for sharing your experience! We’re delighted to hear that Jose was able to assist you so quickly and get your Emile Henry Bread Cloche issue resolved. It’s wonderful to know the gift for your mother will be taken care of without any hassle.
We truly appreciate your kind words and your continued trust in Sur La Table for your cooking needs. If you ever need anything in the future, we’re always here to help!
My customer service representative…
My customer service representative "Mayra Gutierrez" was a wonderful help. I contacted Sur La Table regarding my order/gift and learned that it had been canceled due to a billing/shipping misunderstanding. Mayra was able to locate my order and have it reinstated. She then processed it so that it would be shipped out ASAP. Mayra was knowledgeable and thorough, and I was grateful for her help. I am pleased that I chose Sur La Table to do business with, and I feel fortunate to have had Mayra as my Customer Service Representative.
Tim Ford
8 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Todd,
Thank you so much for sharing your experience! We’re delighted to hear that Mayra was able to quickly resolve the billing and shipping issue, reinstate your order, and ensure it was processed right away. It’s wonderful to know her knowledge and thorough care made such a positive difference.
We truly appreciate your kind words and are grateful you chose Sur La Table for your purchase. If you ever need further assistance, we’re always here to help.
The request was done without a hassle…
The request was done without a hassle and was quick. Jonathan Morales expedited the request and I appreciate his help.
From L Navalta account
6 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hi L. Navalta,
Thank you for your feedback! I’m glad to hear the request was completed quickly and without any issues. I’ll be sure to pass along your appreciation to Jonathan Morales for expediting the process. We’re always here to help—please don’t hesitate to reach out if you need anything else.
I'm a big fan of Sur La Table
I'm a big fan of Sur La Table, the product selection & quality.
Daniel Garcia was especially pleasant, helpful and assisted me in placing my order when the payment page on your website was malfunctioning. Daniel was thorough and gracious and is an asset to the customer service team!
Kudos!
4 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Michelle,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re such a big fan of Sur La Table and that our product selection and quality continue to impress.
We’re especially glad to know that Daniel provided such exceptional support when you encountered an issue with the payment page. Your kind words about his thoroughness, graciousness, and helpful assistance truly mean a lot. We’ll be sure to pass along your kudos—he is indeed a valued member of our customer service team!
Thank you again for taking the time to share your experience. We appreciate you!
Brendon Lopez was very kind and helpful…
Brendon Lopez was very kind and helpful in modifying my order.
6 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Norma,
Thank you for sharing your experience! We’re so glad to hear that Brendon was kind and helpful in assisting with your order modification. We truly appreciate your feedback, and we’re always here if you need anything further.
Raul Cardenas was very friendly and…
Raul Cardenas was very friendly and helpful in the return process. No problem whatsoever.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Robert,
Thank you for sharing your experience! We’re delighted to hear that Raul made your return process smooth and hassle-free. We truly appreciate your feedback, and we’re always here if you need further assistance
Company committing shipping/ insurance fraud
I ordered two pasta makers on sale and they forced me to buy shipping protection. They shipped only one of them and included a slip in the box saying - 2 shipped, 1 in box. The ups tracking number and picture on delivery clearly shows only one box. After sending all of the information to customer service they ignored my request to show me evidence that they shipped both and told me I have to file a claim with insurance. This is clearly fraud as they can get away with keeping purchased items while passing the cost and frustration to customers and insurance companies. The item is worth hundreds of dollars. Be warned and stay away from this company.
27 de octubre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Heather,
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience this situation may have caused you
If you’re willing, we’d appreciate the opportunity to review your order again and look into what happened with the shipment. You can reply directly with your order number, and we will personally ensure that the matter is investigated thoroughly and that you receive a clear resolution.
Your trust is extremely important to us, and we’re committed to resolving this for you as quickly as possible.
I had an issue with a order at Sur La…
I had an issue with a order at Sur La Table and ended up talking with the delightful Mary Hidalgo who cheerfully listened to my concerns and took care of the problem in just moments. Mary is a solid asset of immeasurable patience.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Jack,
Thank you so much for your kind words! We’re thrilled to hear that Mary was able to assist you so quickly and make the experience a pleasant one. She truly is a valued member of our team, and we’ll make sure your feedback is shared with her.
We appreciate you taking the time to let us know and for being a Sur La Table customer! If there’s anything else we can help with, we’re always here for you.
Great Customer Service!
I placed a large order recently and was very happy with the product. So beautiful! There were some issues with my order - a platter arrived broken and there was a missing set of plates. I spoke with Juan Hernandez in Customer Service and the issue was quickly resolved. I wouldn't hesitate to purchase from this store again. Customer Service was great!
13 de noviembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hi Donna,
Thank you so much for sharing your feedback! We're delighted to hear that you're happy with your products, and we’re glad Juan was able to assist you in resolving the issues quickly. We always strive to provide excellent service, and it’s wonderful to know that it made your experience a positive one.
We truly appreciate your kind words and your continued trust in us. If you ever need anything in the future, don’t hesitate to reach out—we’d be more than happy to help!
Customer service agent Adrian was…
Customer service agent Adrian was extremely professional in his voice, explanations, and abilities.
He is an asset to your organization and an outstanding brand ambassador.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Carol,
Thank you for taking the time to share this wonderful feedback! We’re thrilled to hear that Adrian provided you with such professional and attentive service. He truly is an asset to our team, and we will be sure to share your kind words with him.
We’re grateful for customers like you and are always here should you need any further assistance.
Sur La Table Silicone Edge Slotted Fish…
Sur La Table Silicone Edge Slotted Fish Turner
The offer to add the a third Silicone Edge Slotted Fish Turner
is an amazing demonstration of customer service above and beyond. I am thankful and accept the offer of sending three for the price of two to the address in my current order.
I love your service to customers as much as I do the product.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hello Francis,
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the offer. We’ve gone ahead and added a third Sur La Table Silicone Edge Slotted Fish Turner at no additional cost, so you’ll receive three for the price of two.
They will be shipped to the same address listed in your current order.
If there’s anything else we can assist you with, please don’t hesitate to let us know. We appreciate your continued support!
Inflated Retail Pricing to Imply Bargain Sale Pricing
Sur La Table represented in an email that their Staub 4-piece Baking Set retailed for $342 (to imply a benefit at offering it at the "sale" price of $99.96). This deceptive behavior is disrespectful to the consumer. Amazon claimed the retail price was $169.99, and offered the same sale price as Sur La Table.
The nonresponsive reply to this review also is indicative of their level of concern for their customers.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Sur La Table
Hi Brian,
Thank you for reaching out. I’ve looked into your concern, but I wasn’t able to locate an order under your name. To help me review the pricing and determine what may have happened, could you please share any of the following information?
Order number
The full name or email address used on the order
The SKU or a link to the item
A screenshot of the promotion or email you received (if available)
Once I have this information, I’ll be able to investigate further and get this resolved for you as quickly as possible.
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