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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Not only are Susan’s paintings and prints exquisite - I really didn’t know which one to choose! - but I had the most delightful ‘customer service’ experience throughout my purchasing journey. True, au... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Saw Susan’s beautiful pictures at Winchester Cathedral flower festival and spoke with her husband. Came home to look at her website and got tempted into buying 6 cushions. Cushions were posted promp... Ver más

Valorada con 5 estrellas sobre 5

Amazing artwork - I love bright colours and flowers so Susan’s unique art is perfect for me. Last year I bought a block canvas for our bedroom and love waking up to see it every morning. Recently... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I initially phoned but could not get a reply. However, the gallery called back almost immediately, which surprised and delighted me. In placing my order all the details were made very clear. Delivery... Ver más

Información sobre la empresa

  1. Tienda de artículos para el hogar

Información proporcionada por diversas fuentes externas

Contemporary, pointillist paintings by independent UK artist Susan Entwistle. Buy online, original paintings, limited edition & signed edition prints & cards.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

737 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(737)

51 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor customer service so far.

You advertised a 55cm sized frame which I selected with a print. It has arrived but the frame is only 53cm so it doesn't match my other 55cm frames. Telephoned and left a message asking them to call me but no response. Sent an email with no response. Called again but got someone who was driving so not really able to discuss. Disappointing that no-one got back to me in the first instance and I have had to make contact again to speak to someone. So poor customer service so far. Hopefully this can get resolved soon.

19 de septiembre de 2025
Logotipo de Susan Entwistle Art

Respuesta de Susan Entwistle Art

Hello Stephen,
We received your email at 9.13am on the day you sent your query and were unavailable in the studio to take your phone call later the same morning, then received your second call while driving and informed you that we would be able to rectify the issue when we were back in the studio the following day. Later the same day you obviously felt aggrieved enough to leave us a 1 star review before we had a chance to rectify the issue for you as agreed.

As mentioned in that phone call we have updated our frames from your previous purchases a few years ago and the size error on the website is something we will rectify.

We did rectify the issue for you the very next day and as a husband and wife team we do pride ourselves on our customer service.

Valorada con 5 estrellas sobre 5

Great Experience

Great Experience, ordered a picture and frame and it is lovely. Will order again. The ordering process was easy to follow, but for 'folk' across the water Inches with the centimeters would be helpful.

9 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Fabulous

Fabulous!
Beautiful cushions ❤️ super soft and gorgeous quality ❤️ lovely cards ❤️ brilliant experience ❤️ great communication ❤️ fast delivery ❤️ Highly recommended ⭐️⭐️⭐️⭐️⭐️

19 de agosto de 2025
Valorada con 5 estrellas sobre 5

Lovely designs

I bought several greetings cards from this website. The designs are lovely, and cards are reasonably priced. My only quibble is the actual website, as there is no 'quick add' from the main page as such. You have to open each individual design to add it to the basket, so a bit time-consuming. They cards arrived nicely packaged and pretty swiftly.

15 de agosto de 2025
Valorada con 5 estrellas sobre 5

Superb prints.

Two superb prints arrived in fine condition within a few days,well packed. Very pleased as I always am with Susan's work.The frames fitted perfectly and look amazing on our living room wall. Will be ordering more soon.

1 de agosto de 2025
Valorada con 5 estrellas sobre 5

Recommended

I ordered four cushions and am really thrilled with them! Beautiful colours and design and great quality.

9 de julio de 2025
Valorada con 4 estrellas sobre 5

I ordered some cards 7 days ago with a…

I ordered some cards 7 days ago with a birthday today in mind and they have disappointingly not arrived in time. However, the website has kindly responded stating that it is the courier who has held up the delivery and thus it is out of their control and not the company’s fault.

7 de mayo de 2025
Logotipo de Susan Entwistle Art

Respuesta de Susan Entwistle Art

Hello Liz, I’m sorry this has been the case. I can see from logging into Evri tracking that your order has been delayed with no further information at present. Obviously this is outside our control but I will be chasing this up on your behalf.

Valorada con 5 estrellas sobre 5

Problem Sorted

Unfortunately my order was short of 2 items, but when I emailed and informed you I received a speedy reply saying you would despatch the missing items and also had a couple of complementary items. I was pleased with this response. I have now received these and am delighted. A really good service which felt personal, and that you actually cared. Good old fashioned service - we would all like a lot more of that, so a big thank you and an unreserved recommendation.

1 de abril de 2025

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