Terrible customer service. £250 security deposit supposed to be not taken unless necessary. Guess what, the system not working so another company involved. Deposit taken but will not be refunded f... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Это было самое лучшее пребывание во Флоренции. Расположение, панорама, тишина и уют квартирой, позволили насладиться мои днем рождения по максимуму. Рядом находится необычный бар с видом на реку Арн... Ver más
Ho avuto il piacere di soggiornare in un Airbnb a Firenze gestito da Sweetstay e l'esperienza è stata niente meno che fantastica! Fin dal primo momento, l'approccio professionale, cortese e attento... Ver más
La empresa ha respondido
Really great solution. From the window you can sleep looking directly to Palazzo Vecchio and its winderful and iconical tower. Just behind Uffizi and few steps away from the most important historical... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
SWEETSTAY is a hospitality company based in London that specialises in sourcing medium term accommodation for corporate professionals in relocation and short term accommodation for holiday makers in different locations in Europe, Asia and Europe.
Información de contacto
4 Hill St, Mayfair , W1J 5NE, London, Reino Unido
- +44 (0)20 8064 1918
- info@sweetstay.com
- www.sweetstay.com
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Posizione ottima personale gentilisimo…
Posizione ottima personale gentilisimo appartamento confortevole-
Apartment has an excelent location
Apartment has an excelent location, you can walk nearby and find everything, even in winter Time.
Absolutely fantastic stay at Mercury Towers
Absolutely fantastic stay at Mercury Towers! The apartment was brand new, beautifully furnished, and fully equipped with everything we needed. The views from the terrace were stunning, especially overlooking St Julian’s and the Mediterranean. The rooftop pool was a real highlight, offering breathtaking views. Although the gym was closed during our stay, the management went above and beyond to provide a fantastic alternative, ensuring we didn’t miss out on our fitness routine. The location is perfect—right next to shops, restaurants, and entertainment, making it easy to explore. The apartment itself was impeccably clean, and the check-in process was smooth. The management team was incredibly helpful and accommodating. We felt very well taken care of and had an amazing time. Definitely looking forward to returning! Highly recommend this luxurious stay.
Logement très bien situé et très joli…
Logement très bien situé et très joli appartement, service au top
Apartment in very good conditions
Apartment in very good conditions and location, higly recommended
Ottima Posizione
L'appartamento si trova a 10 minuti a piedi dalla stazione ferroviaria di Santa Maria Novella e praticamente in centro storico di Firenze, per una famiglia avere a disposizione 3 bagni è stato comodissimo anche per velocizzare i tempi di preparazione, da specificare comunque per interezza di informazioni che non c'è ascensore ma bensì 4 rampe di scale per un totale di 64 gradini, lo specifico per persone con difficoltà motoria , al nostro arrivo era ben pulito, Consigliato
struttura nuovissima e funzionale in…
struttura nuovissima e funzionale in prossimità della fermata metro Susa (collegata con l'aeroporto Malpensa e San Babila).
Il soppalco con il letto matrimoniale da migliorare.
Это было самое лучшее пребывание во…
Это было самое лучшее пребывание во Флоренции. Расположение, панорама, тишина и уют квартирой, позволили насладиться мои днем рождения по максимуму. Рядом находится необычный бар с видом на реку Арно «calcio storico”, прекрасные рестораны, почта и магазины.
Вернусь снова!
P.S. Штопор замените пожалуйста
Great location
Great location - walking distance to major tourist attractions, beautiful apartment set up as a home away from home. Highly recommend
Super welcoming
Super welcoming, host met us and introduced the lovely flat and all the amenities! Very spacious, 2 bedrooms 2 full baths, beautiful kitchen and living area, full laundry facilities and oh my, a stunning deck. Very well designed and appointed, located perfectly between train station and town center. Was the most delightful experience! Will definitely be back
Location, location, location
Close to most attractions. Quiet area. Furthermore big flat with everything you possibly might need for a convenient family stay in Florence.
I had a great experience in Sweetstay’s…
I had a great experience in Sweetstay’s apartment in Florence. Everything was so clean, comfortable and as it was shown in the pictures. I felt like a home. The host was so kind and helpful. Definitely will go back there again. Thanks a lot! ❤️
Sant’ambrogio posizione ottima
Casa ben organizzata e pulita, posizione ottima in una zona tranquilla del centro.
Great apartments in Milan
We stayed in Milan at the beginning of November, were very pleased with the apartment, price and location. I was a little worried about the deposit, as I never had such an experience before, but everything was returned to the card in 7 days.
Une ARNAQUE à FUIR
Une ARNAQUE ! Agence à FUIR ! Ils vous volent votre argent en rajoutant des frais obligatoire si vous voulez entrer dans le logement. Nous les avons contacter car le chauffage ne marchait pas ils ne répondaient jamais nous avons eu froid pendant tout notre séjour! C’est INADMISSIBLE cette agence devrait fermé tellement ils manquent de respect aux voyageurs. Nous attendons toujours le remboursement de notre caution de 250e qui a été débitée… et devait nous être remboursé le jour même soit il y a une semaine. SWEET STAY VOLEUR UN CONSEIL NE RÉSERVEZ JAMAIS AVEC EUX
Stayed in loft in Milan
Stayed in loft in Milan. Beautiful place. Great location. Loved it 🫶
Nous recommandons le Gracie Appart
Nous recommandons cet appartement pour son emplacement au cœur du centre historique près de l’Arno et du Ponte Vecchio.
Il y a un grand escalier à monter au 2 étage mais le prix de la location intéressant compense ce désagrément. L’accueil est très sympathique, l’appartement est spacieux pour 4 avec 2 grandes chambres et la propriété est irréprochable. Le quartier est très commerçant.
Don't risk it!
I am using every method possible to warn people about this company, and about Booking.com, who (in my view) negligently allow Sweetstay to advertise properties on their platform. At the last minute our accommodation in Gibraltar was changed. The alternative accommodation was awful. After having one shower, none of our four was able to shower again because the drain flooded the shower room. The contact given never showed up to fix it before we left. There was also water leaking through the ceiling from above. We aslo ended up paying more than the price agreed for a much lower grade standard of accommodation. You might have a great experience with this mob, but please don't risk it as if things go wrong they may ruin your holiday. Also be careful about using Booking.com as they obvioulsy seem to tolerate cowboys like this advertising on their website.

Respuesta de Sweetstay
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







