The young man who helped me was very informative patient & clear in his instructions. This helped me solve my problem quickly & efficiently as I sometimes struggle with technical things due to mental... Ver más
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Consulta las opiniones de los clientes
Switch2 Customer Service Advisor understood my query and was most helpful in trying up help me book an 'Essential Maintenance' booking. When she found all slots were taken, she asked if I minded if t... Ver más
I called for a problem with my property and the operator was able to find an appointment for an engineer to come to our flat the next day. very happy with the service so far.
Mr Paul Buttler visited us to sort out our boujer issue. He has been an amazing engineer we have ever come across. He was very calm and positive, at the same time professional and knowledgable. He ma... Ver más
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Información sobre la empresa
Escrito por la empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Información de contacto
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Excelente
3 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 97% de las opiniones negativas
Suele responder en menos de 1 semana
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nice people, short staffed?
The people I have spoken to were kind, courteous and helpful. However, finding a date to schedule works is proving difficult. I have phoned twice in 4 weeks without being able to get a visit confirmed. Also there doesn't seem to be a mechanism to be kept informed, other than calling to see what is going on and basically starting the process again from the start.
6 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that the team you’ve spoken to have been kind, courteous and helpful. However, we’re sorry to learn about the ongoing difficulty in securing a confirmed appointment and the lack of updates in the meantime. We appreciate how frustrating it must be to have to chase progress and repeat the process when just trying to get works scheduled. Your comments regarding communication and appointment coordination have been noted and will be shared with the relevant teams so we can look at improving how updates are provided. Thank you for your patience, and please accept our apologies for the inconvenience caused.
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you find our services affordable and of a good, excellent standard. We really appreciate you taking the time to share your experience.
The customer service person was polite…
The customer service person was polite and very understanding delt with the problem at speed.
6 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our customer service colleague was polite, understanding, and able to deal with the issue quickly. We appreciate you taking the time to share your experience.
Respuesta de Switch2 Energy
Thank you so much for the 5 star review!
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our team very friendly and helpful, and we appreciate you taking the time to share your experience.
Customer service was incredibly helpful…
Customer service was incredibly helpful and solved my problem very quickly. It was a bit of a long wait to get across to an agent but after that, my issue was resolved literally in minutes. Super helpful people.
6 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our customer service team were incredibly helpful and able to resolve your issue so quickly once you reached an agent. We do apologise for the longer wait time beforehand and appreciate your patience. It’s great to know that, despite the delay, the support you received was efficient and positive. Thank you for taking the time to share your experience.
I had a great experience with a Switch2…
I had a great experience with a Switch2 worker who helped me with a billing query. She was very professional, kind, and patient, guiding me through everything. Her sweet and helpful attitude made the whole process much easier. Highly recommend her assistance!
6 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that our colleague was able to help you with your billing query and that you found her professional, kind, and patient throughout. It’s great to know her supportive approach made the process easier for you. We’ll be sure to pass on your lovely comments, and we really appreciate your recommendation.
Good customer service today.
6 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you received good customer service today and appreciate you taking the time to let us know.
Switch2 customer support
Well, I always have difficulty doting things out with them, at this contact everything is fine I am happy either way that.
6 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We understand that you’ve experienced difficulties in the past, but we’re pleased to hear that on this occasion everything went well and that you were happy with the support provided. We appreciate you taking the time to share your experience.
The woman at customer service was…
The woman at customer service was amazing at helping and made sure I got the help I need the same day
6 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re delighted to hear that our customer service colleague was amazing and ensured you received the help you needed on the same day. We really appreciate you taking the time to share your positive experience.
The person I had spoken to was polite…
The person I had spoken to was polite and understanding and helpful.
6 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that the colleague you spoke with was polite, understanding, and helpful. We appreciate you taking the time to share your experience.
Respuesta de Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you found our team so helpful and friendly and that you received great customer service. We really appreciate you taking the time to share your experience.
Very efficient dealing with my query of…
Very efficient dealing with my query of moving house
5 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your query about moving house was handled efficiently. We appreciate you taking the time to share your experience.
My enquiry was dealt with…
My enquiry was dealt with professionally, swift and precised. Thank you.
5 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your enquiry was handled professionally, swiftly, and clearly. We really appreciate you taking the time to let us know.
Excellent customer service
Excellent customer service! I sent a query via email and it was solved quickly and efficiently. The person dealing with my complex request (Miroslav) has been professional, capable, clear, courteous and totally reliable. I could not ask for a better service.
2 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your excellent feedback. We’re delighted to hear that your email query was resolved quickly and efficiently. It’s great to know that Miroslav handled your complex request in such a professional, clear, and courteous manner. We’ll be sure to pass on your kind comments to him, and we really appreciate you taking the time to share your experience.
Very polite and helpful
Very polite and helpful. Request was dealt with straight away.
1 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our colleague was very polite and helpful, and that your request was dealt with straight away. We appreciate you taking the time to share your experience.
Lauren
I’ve been calling for a few days regarding an issue with my account. I have talked today with Lauren and she has been super helpful, explaining in detail everything and looking into any possible solution to help. Super thankful to her
1 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re sorry to hear that you had been trying to get your issue resolved over several days, but we’re delighted that Lauren was able to help when you spoke with her. It’s great to hear that she took the time to explain everything in detail and explore all possible solutions to support you. We’ll be sure to pass on your kind thanks to Lauren, and we really appreciate you taking the time to share your experience.
Respuesta de Switch2 Energy
Excellent Review! Thank you.
Very good service.
30 de abril de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you received very good service and appreciate you taking the time to let us know.
I liked the way customer care handles…
I liked the way customer care handles the queries. Of the most friendliest.
1 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you liked the way our customer care team handled your query and that you found them friendly. We appreciate you taking the time to share your experience.
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