Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Ver más
La empresa ha respondido
Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Ver más
La empresa ha respondido
The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de energía
- también en la categoría
- Empresa de energía termal
- Equipos y soluciones de energía
- Ingeniero
- Proveedor de energía renovable
- Servicios de la vivienda
Escrito por la empresa
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Escrito por la empresa
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Información de contacto
Studio 4, Stuart House, PE1 5DD, Peterborough, Reino Unido
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Excelente
4 mil opiniones
Invita a los clientes a opinar
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Darren was great
Darren was great, so nice and very helpful! Answered all my questions and was super friendly
14 de octubre de 2026
Opinión espontánea
Darren gave us helpful tips for…
Darren gave us helpful tips for managing the temperature of the flat. The general checkup today was concise, and professional, and it set us ready for the incoming winter!
14 de octubre de 2026
Opinión espontánea
Super helpful
14 de octubre de 2026
Opinión espontánea
Had a great experience with Luke today…
Had a great experience with Luke today - very efficient, professional and friendly.
14 de octubre de 2026
Opinión espontánea
Supper efficient service
Darren was on time, super polite and showed me with the thermal imaging camera the fixed pump.
Lovely service!
14 de octubre de 2026
Opinión espontánea
Thank you to Luke for great service…
Thank you to Luke for great service attending a late appointment and for taking time to explain the HIU/heating system.
12 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your kind feedback and for taking the time to leave Luke a review!
Great service from Luke
I had a great experience. Luke was friendly, helpful and professional, and made everything easy. Thank you for the excellent service!
12 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Luke a review. Much appreciated!
Luke was very helpful and kind and…
Luke was very helpful and kind and solved our problem really fast. Very good service
9 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Luke a review! Much appreciated!
Quick fix
- Luke identified and fixed the problem quickly
- Customer support was helpful and quick to act
9 de octubre de 2026
Opinión espontánea
I managed a site that Insite Energy…
I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water.
The speedy response, caring manner, and attentive attitude makes a big difference. Thank you very much!
8 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank for taking the time to leave Dhaiya a review. Much appreciated!
Adam Ayzal did a great job
Adam Ayzal did a great job, very quick and very good job :)
7 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your kind feedback and for leaving Adam a review!
Poor customer service
I have never received a response on my emails.
5 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your feedback. We're sorry to hear that you have not received responses to your emails and understand how frustrating this must be.
We take your concerns seriously and would like the opportunity to investigate this further. We will review the matter and come back to you with a response as soon as we have completed our investigation.
Kind regards
Team Insite
Further response 9th October 2026
Hi Sushanta,
Thank you for your patients whilst we've investigated your concerns raised.
To confirm your email was received on 5 October by our Accounts Team and was subsequently passed to our Customer Service Team on 7 October for investigation and response. A full reply was sent to you today addressing the matters raised in your email.
We appreciate that waiting for a response can be frustrating and apologise for the delay. If you have any further questions or require additional assistance, please respond to our email and a member of the team will be happy to help.
Kind regards,
Insite Energy
Professional and courteous
Louis and Luke were professional and courteous and fixed our meter issue quite quickly. Very different and a pleasant positive experience compared to the spotty responses from Insite email support!
6 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your review. We're pleased to hear that Louis and Luke were able to resolve your meter issue quickly and that you found them professional and courteous throughout.
We're sorry that your experience with our email support did not meet expectations, and we appreciate your honest feedback. We'll be sure to share your kind comments with Louis and Luke.
Such a lovely experience
Such a lovely experience! The gentleman was so kind and really explained the answers to our questions. The man who visited was a delight!
6 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your kind feedback and for taking the time to leave a review!
Absolutely terrible experience with the…
Absolutely terrible experience with the company.
A wrong water meter number has been assigned for my flat which prevents me from submitting my meter readings. The management company of my building forced me to move to insite energy earlier this year me during the switch the meter numbers have not been updated.
I called their helpline but the representative declined to help me on the phone, asking instead to contact them in writing attaching a photo proof of the number of my current water meter, so I had to lose more time and write to them.
I submitted a general query form and I got an automatic acknowledgement saying I would get a response within seven working days. That did not happen.
On their website you can’t attach JPEG which is the most widely used and popular digital image format in the world and yet they don't accept it.
If I only could I would never use insite energy as my provider
4 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave a review. We’re sorry to hear about the difficulties you’ve experienced and appreciate how frustrating it must be to encounter issues with your meter details and then feel that your query has not been resolved as expected.
We would like the opportunity to investigate this further and assist you. Unfortunately, we have been unable to identify your account from the information provided in your review.
Could you please contact us directly at help@insite-energy.co.uk or call our Customer Support Team and provide your full name, property address, and any reference number you may have received when submitting your query?
This will allow us to locate your account, review the meter information held on our records, and investigate the concerns you have raised regarding your previous contact with us and the response times you experienced.
We take all customer feedback seriously and would welcome the opportunity to look into this matter and work towards a resolution.
Kind regards,
Team Insite
Darren was very thorough with this work…
Darren was very thorough with this work and answered all questions we had
5 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thanks you for you feedback and for leaving Darren a review!
Luke and Luis did a great job thank…
Luke and Luis did a great job. They were very helpful and professional, and they managed to fix the issue with our hot water. Everything is working properly now. Thank you both for your help!
5 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave Luke and Louis a review. Much appreciated!
Ato is such a great engineer
Ato is such a great engineer. He has demonstrated a high level of professionalism, technical knowledge, and commitment throughout the work. He is reliable, responsive, and pays close attention to detail. His approach to problem-solving is practical and effective, and he communicates clearly with the team.
5 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your kind feedback and for leaving Ato a review!
Exceptionally fast and efficient RCA and fix from Cohen
Cohen ( the engineer ) from insite visited our place which was without heating and was able to resolve the issue within 30 mins!
The previous engineer has concluded that our pcb was busted. However, Cohen effectively uncovered that PCB was working perfectly fine. While the real issue was that the main controller had heat turned off for some reason.
While our previous experience with insite has been bitter sweet, including current issue and delays in scheduling engineer visit ( which caused us to live without hot water and space heating for 3 weeks! ), cohen himself was amazing, efficient, knowledgeable and very good with communication!
Note: The 5 stars here is exclusively for Cohen’s service.
5 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for taking the time to leave a review. We're pleased that Cohen was able to get your heating back up and running and provide the level of service you deserved.
We apologise for the delays leading up to the visit and appreciate your patience throughout. We'll ensure your feedback is shared with Cohen.
Kind regards
Team Insite
Lirim and Adam, wonderful service!
Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming from Asian country, I will not be able to survive that in winter. Both Lirim and Adam have kindly helped me to adjust the temperature and now I’m really for winter!
Love the service by both of them and hope they’ll be assigned to me again for future servicing ☺️☺️☺️.
5 de octubre de 2026
Opinión espontánea
Respuesta de Insite Energy
Thank you for your kind feedback and for taking the time to leave Lirim and Adam a review. Much appreciated!
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