Llevo un mes esperando que me llegue un…
Actualizo mi reseña anterior: el paquete finalmente llegó, pero con un retraso excesivo. Debido a la demora, tuve que proceder con la devolución, la cual fue gestionada correctamente.
Lo único positivo de toda la experiencia es la atención al cliente, que fue 10/10.
Dicho esto, deberían revisar y mejorar urgentemente sus métodos de envío, ya que este tipo de retrasos afecta seriamente la experiencia del cliente.
Respuesta de Syedvintage
Dear Valuable Customer
We're genuinely sorry to hear about the challenges you faced with your order, and we appreciate you bringing this matter to our attention. We take customer feedback very seriously, and we are committed to resolving any issues promptly.
I understand with the delay of your order but as we told you it was already sent to GLS depot but sometime it take time to scan the label and update in tracking and we never forced you to keep the order and agreed to refund you already.
I always find it strange when people go straight to reviews instead of communicating with us about issues, good business works both ways, yes sometimes we make mistakes but we always fix them when contacted,
SVG is a huge company & we have been wholesaling for over 10 years and in those 10 years we have grown to the biggest in the UK and Europe so clearly we are not a scam company but a very highly respected & heavily used in the industry company….
If anyone wishes to email us about their orders our email address is
help@syedvintage.co.uk
