Second purchase from Marenello , Ross Taylor in sales exceptional both occasions , from the guys on reception to Ross and the management team have been superb. This is a stark difference from Lan... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Refuse to fit my maserati levente terfeo 4 tyers because I did not buy it from them & they assuming I bought them from third party I never know another maserati dealer is a third party Don... Ver más
La empresa ha respondido
My car needed a service and I was blown away from start go finish; from Heather on the phone being upbeat go Antony being incredibly responsive and even organised for the car to be delivered. Ferrari’... Ver más
La empresa ha respondido
Another great experience with the team at Maranello Egham. From a very warm welcome on arrival to driving out with my new car, top class service from all. Special call out to Hamzah who handles my pur... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Información de contacto
Tower Garage, TW20 0AX, Egham, Reino Unido
- 01784 558275
4,4
Excelente
341 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Service at Maranello
They collected and returned my car to and from Sussex for a modest sum. They cleaned the car beautifully. They kept me fully informed regarding the servicing of my car.
Everybody I spoke to was pleasant and helpful.
3 de agosto de 2023
Respuesta de Sytner Group - Maranello Sales
Good morning Mike Thank you for taking the time to leave us a 5 star review - we really appreciate it. I'm glad your experience was easy and pleasant and that your car looked beautiful on its return. Kind regards Lara Hanrahan Head of Customer Experience
Rhys was fantastic
Rhys was fantastic, helping me with my recent Roma order. Highly recommend him. The new finance manager also was very professional and trustworthy.
29 de julio de 2023
Respuesta de Sytner Group - Maranello Sales
Good morning Ajan Thank you for taking the time to complete a review and leaving us 5 stars - we 're delighted! I've passed on your comments to Rhys too. Kind regards Lara Hanrahan Head of Customer Experience
Respuesta de Sytner Group - Maranello Sales
Good morning Mr Thomas Thank you for taking the time to leave your 5 star review - we really appreciate it. Kind regards Lara Hanrahan Head of Customer Experience
All very easy.
4 de julio de 2023
Respuesta de Sytner Group - Maranello Sales
Dear Mr Baverstock Thank you for your 5 star review and comments. Kind Regards Team Maranello
Sales experience
Hi All
The sales team were absolutely fantastic throughout the whole experience of purchasing a new 296 GTS
They helped me enormously with spec choices ,colours ect
The car was delivered early and the handover process first class
28 de junio de 2023
Respuesta de Sytner Group - Maranello Sales
Afternoon Michael, we are so grateful for your business and continued support for our business. Your 296 GTS looked amazing, have fun and see you soon. Regards Howard Managing Director - Maranello
Great customer experience from Nichole…
Great customer experience from Nichole and Aden
27 de junio de 2023
Respuesta de Sytner Group - Maranello Sales
Afternoon JM, Great feedback is always appreciated and I will thank Nichole and Aden. All the best Howard Managing Director - Maranello
Respuesta de Sytner Group - Maranello Sales
Afternoon Mr K, thank you for your 5 star rating and kind comments. I will make sure team Maranello are informed. Regards Howard Managing Director - Maranello
I have used Marenello Ferrari Egham for over 16 years…
I have used Marenello Ferrari Egham for over 16 years and they have always provided me with exceptional service, their Team's attention to detail is outstanding , they always keep me informed of progress and their Engineers are First Class.
I have no hesitation in recommending the Service Team from Maranello Egham.
19 de junio de 2023
Respuesta de Sytner Group - Maranello Sales
Afternoon Sid, thank you being such a long standing customer and for your 5 star rating with fabulous comments. I will certainly pass on your feedback with my thanks. Regards Howard Managing Director - Maranello
professional service
professional service. very polite and extremely fast. Highly recommended.
Super great job from begin to the end.
15 de junio de 2023
Respuesta de Sytner Group - Maranello Sales
Dear Valerio, thank you for your 5 star rating and kind words. This is what we always hope to hear or read, thank you. Regards Howard Managing Director - Maranello
The service booklet was missed at the…
The service booklet was missed at the time of collecting the car. I was told about it only before getting into the car at pick up time and where I objected that I checked before leaving home I was dismissed and asked to check and home again. I would have expected this to be something I should have been communicated when I brought the car the garage or as soon as they realised it was missed. So far no one from Maranello has contacted me to explain how this has happened and how it is going to be sold. Only after emailing three times and one call I had an email back stating the booklet was not in the car. I found this unhelpful and unaceptable.
5 de junio de 2023
Respuesta de Sytner Group - Maranello Sales
Dear Mr Bello, I have received your feedback and asked for a full investigation. I will be in contact. Regards Howard Managing Director - Maranello
Every aspect was excellent in terms of…
Every aspect was excellent in terms of service, care & cost. All promises were honoured
1 de junio de 2023
Respuesta de Sytner Group - Maranello Sales
Afternoon Adrian, thank you for 5 star rating and wonderful feedback. I will certainly share this with the team with my thanks. Regards Howard Managing Director - Maranello
Didn't mark up service/guarantee book
Didn't mark up service/guarantee book! Pretty basic error, then leaves me having to mail it or drive by?
31 de mayo de 2023
Respuesta de Sytner Group - Maranello Sales
Afternoon John, I am devastated to read your feedback and disappointed the service book was not stamped. We will get this resolved and I will make sure we review what happened to make sure this does not happen again. Regards Howard Managing Director - Maranello
Respuesta de Sytner Group - Maranello Sales
Afternoon Martin, thank you for your 5 star rating and wonderful feedback. I will certainly pass on your feedback with my thanks to team Maranello. Regards Howard Managing Director - Maranello
My car was picked up and kept up to…
My car was picked up and kept up to date at each stage by your friendly and helpful staff.
I have an issue with buttons on my dash becoming sticky. Something I should be able to clean off easily, but I have tried and failed.
23 de mayo de 2023
Respuesta de Sytner Group - Maranello Sales
Thank you for your 5 star rating and feedback. I have asked one of the team to contact you about the buttons to see what we can do to help. Regards Howard
My car was serviced within the time the…
My car was serviced within the time the garage said it would be. The car was returned in a very clean condition. The only thing that could have been done better was the fact that the service log book had not been updated.
22 de mayo de 2023
Respuesta de Sytner Group - Maranello Sales
Afternoon Mr Smitham, Thank you for your feedback. I am informed the record has been resolved and all is well. We hope to see you in the future. Regards Howard
Respuesta de Sytner Group - Maranello Sales
Thank you Paul for your 5 star rating and kind feedback. I will certainly pass on your feedback with my thanks. Regards Howard
Excellent customer service.
18 de mayo de 2023
Respuesta de Sytner Group - Maranello Sales
Thank you for 5 star rating and kind comments. I will certainly pass on my thanks to team Maranello. Regards Howard
Everyone very helpful and friendly
Everyone very helpful and friendly. Highly recommended.
15 de mayo de 2023
Respuesta de Sytner Group - Maranello Sales
Afternoon Scott, thank you for your 5 star rating and comments which are really appreciated. Regards Howard
Attention to detail compelling product…
Attention to detail compelling product knowledge and care for the client
11 de mayo de 2023
Respuesta de Sytner Group - Maranello Sales
Dear Grahame, Thank you for your 5 Star rating and fabulous feedback, we really appreciate it. I hope to see you soon. All the best Howard
Respuesta de Sytner Group - Maranello Sales
Afternoon, thank you for your 5 star rating and feedback. This is really appreciated and I will pass on your feedback with my thanks to team Maranello. Regards Marcus
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.