Sytner Group - Maranello Sales Opiniones 

341
TrustScore: 4.5 sobre 5

4,4

Tower Garage, TW20 0AX Egham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Second purchase from Marenello , Ross Taylor in sales exceptional both occasions , from the guys on reception to Ross and the management team have been superb. This is a stark difference from Lan... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Refuse to fit my maserati levente terfeo 4 tyers because I did not buy it from them & they assuming I bought them from third party I never know another maserati dealer is a third party Don... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My car needed a service and I was blown away from start go finish; from Heather on the phone being upbeat go Antony being incredibly responsive and even organised for the car to be delivered. Ferrari’... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Another great experience with the team at Maranello Egham. From a very warm welcome on arrival to driving out with my new car, top class service from all. Special call out to Hamzah who handles my pur... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados

Escrito por la empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

341 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(341)

12.341 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

When we got to the actual service and…

When we got to the actual service and we had our courtesy car it was faultless and perfect, shame the lead up to this was terrible. Redeemed in the end.

2 de mayo de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Morning Darren, thank you for your feedback. After a disappointing start, I am pleased all went well. Regards Howard

Valorada con 5 estrellas sobre 5

Best garage

Great service amazing showroom Hamzah was excellent as usual pulled out all the stops .

28 de abril de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon Darren, thank you for your 5 star rating and feedback. This is really appreciated and I will pass on your feedback to Hamzah. Regards Marcus

Valorada con 5 estrellas sobre 5

Jack has been very helpful and…

Jack has been very helpful and informative

25 de abril de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon, thank you for your 5 star rating and feedback. This is really appreciated and I will pass on your feedback with my team. Regards Marcus

Valorada con 5 estrellas sobre 5
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon David, thank you for your 5 star rating and your comments. I will make sure the team see you feedback with my thanks for a job well done. Regards Howard

Valorada con 5 estrellas sobre 5

Fantastic service

Antony in the service department was a breeze to deal with and did an amazing job.

28 de marzo de 2023
Opinión espontánea
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Morning Marc, thank you for your 5 star rating and kind words about Antony. He will be the first to say it is a team effort to get it right. I will pass on your feedback with my thanks for a good job. Regards Howard

Valorada con 5 estrellas sobre 5

Excellent professional service as usual.

Excellent service as usual. Thank you

24 de marzo de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon Tani, thank you for your 5 star feedback, this is really appreciated and I will make sure the team see your feedback. Regards Howard Managing Director - Maranello

Valorada con 5 estrellas sobre 5

Good follow up

Good follow up. Proactive solution finding.

14 de marzo de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon Oscar, thank you for you 5 star feedback, this is really appreciated and i will pass this on to team Maranello. Regards Howard Managing Director - Maranello

Valorada con 4 estrellas sobre 5

final check

The experience overall was very good Jack had great knowledge of the vehicle and was very professional.
when i arrived to collect the car the scrap on the front splitter was repaired?? under the splitter was many scratches one so deep bare metal was exposed !!!! surely this would have been identified on your final hand over check? guys i going driving with in Essex it seems just got that little bit more ! many have received a small gift bottle of champagne is the normal gift, i guess the dealerships all have different policy's

14 de marzo de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Morning Mr Bull, thank you for you feedback, we will come back to you about the points you have raised and make sure everything is as it should be. Regards Howard Managing Director - Maranello

Valorada con 5 estrellas sobre 5

Excellent service

a most professional , courteous and efficient service from the initial call to delivery of the vehicle .

4 de febrero de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Thank you for your 5 star rating and constructive feedback. This is really appreciated and I will pass on my thanks to the team for a good job. Regards Marcus Uzzell- Maranello

Valorada con 5 estrellas sobre 5

Maserati Service, Maranello

Simple booking system and quick and efficient when dropping off or collecting my vehicle.
Kept informed of progress and issues found during the servicing, minimal fuss and the vehicle looking great when I collected it.

26 de enero de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon Steve, thank you for your 5 star rating and constructive feedback. This is really appreciated and I will pass on my thanks to the team for a good job. Regards Howard Managing Director - Maranello

Valorada con 5 estrellas sobre 5

Kept in constant contact and easy to…

Kept in constant contact and easy to get in touch with. Personal service. Thanks Aiden

10 de enero de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon Guy, thank you for your 5 star rating and kind comments. I will certainly thank Aden and the team for looking after you. Regards Howard Managing Director - Maranello

Valorada con 5 estrellas sobre 5

Very impressed with the service I…

Very impressed with the service I received as usual - Mandy and Aden kept me fully informed and updated on the progress of the job.

13 de enero de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon Nick, thank you for your 5 star rating and kind comments. I will certainly thank Mandy, Aden and the team for looking after you. Regards Howard Managing Director - Maranello

Valorada con 5 estrellas sobre 5

Friendly and efficient

Regularly kept us abreast of our order and were very welcoming, friendly, and efficient.

30 de diciembre de 2022
Opinión espontánea
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon Ian, thank you for your 5 star rating and kind comments. I will certainly thank the team for looking after you. Regards Howard Managing Director - Maranello

Valorada con 5 estrellas sobre 5

Great customer experience

Adrian looked after me and was very professional. Made the whole process seemless. Great customer experience and would recommend the team at Maranello, Egham.

13 de enero de 2023
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon Mandeep, thank you for your 5 star rating and kind comments. I will certainly thank Adrian and the team for looking after you. Regards Howard Managing Director - Maranello

Valorada con 5 estrellas sobre 5

My car needed a service and I was blown…

My car needed a service and I was blown away from start go finish; from Heather on the phone being upbeat go Antony being incredibly responsive and even organised for the car to be delivered. Ferrari’s are not a cheap car choice but a dream go own & drive. So when the service matches, if not exceeds the brand, it’s a delightful experience. Top car, top service top people; Thankyou Antony. Christian C

6 de enero de 2023
Opinión espontánea
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Dear Christian, thank you for your 5 star rating and kind comments which are really appreciated. I will make sure the team are informed and pass on my thanks for their good work. Regards Howard Managing Director - Maranello

Valorada con 2 estrellas sobre 5

Not impressed

7 de diciembre de 2022
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Dear Mr Webb, I am really sorry to receive your feedback, I would be grateful if you would call me so that I can find out more, please call me on 01784 436431. Regards Howard Rose Managing Director - Maranello

Valorada con 1 estrellas sobre 5

I sent my 812 in for its 3 year service…

I sent my 812 in for its 3 year service and MOT and to fix a small parking sensor issue. Firstly it took 12 days however that’s ok as I have 6 other cars. But more than that, my parking sensor issue wasn’t actually fixed. The car is in warranty and yet the issue wasn’t addressed. The mileage on MOT was overstated by 5000 miles due to a KM Miles issue but that was later fixed after we brought it to their attention.

5 de diciembre de 2022
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Dear Muhammad Khan, I am devastated to read what has happened, I will have this matter investigated immediately and we will come back to you with an explanation and plan to resolve the parking sensor. I am really sorry this has happened. Regards Howard Managing Director - Maranello

Valorada con 5 estrellas sobre 5

An excellent experience

The whole experience was excellent, from my first enquiry through to taking delivery - Jack Bailey and the rest of the team were professional, knowledgeable and great to deal with - there was no time-wasting or bluster, no hard sell on extras, just top-rate knowledge of the car and a can-do attitude. He / they made buying the car the pleasurable experience it should be (but not all dealers do!).

23 de noviembre de 2022
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Good afternoon, thank you so much for you 5 star rating and comments which are really appreciated. I know Jack will be the first to say it is a team effort and I will certainly make sure I pass on your feedback to the team with my thanks. Regards Howard - Managing Director - Maranello

Valorada con 4 estrellas sobre 5

I would have given 5 stars

I would have given 5 stars, but I had to call to chase progress on my car, the day after it was suppose to be finished!

12 de noviembre de 2022
Logotipo de Sytner Group - Maranello Sales

Respuesta de Sytner Group - Maranello Sales

Afternoon David, thank you for your feedback, very constructive and information I will use to make sure the team understand the importance of regular and timely contact. Regards Howard Managing Director - Maranello

Valorada con 2 estrellas sobre 5

Really sloppy

We got off to a better start than usual in that they managed to pick up the car at the right time rather than the usual process of turning up hours late

When they collected the car I flagged two specific issues. The car came back but amazingly they had forgotten to stamp the service book. This is such a basic issue you just wonder what quality control there is. I then had to chase several times for it to be stamped and returned by post. I also had to chase several times to find the answer to the two specifics I raised at check in. In the end, they confessed that they didn't even know what one of them was

Less style- more substance would be good, The above are frankly schoolboy errors

13 de agosto de 2022
Opinión espontánea

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