Sytner Group - Sytner Maidenhead BMW Opiniones 

558
•
TrustScore: 4.5 sobre 5

4,5

Bath Road, SL6 0BW Maidenhead, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A great team, great experience all around. Some discerning news for my car came of my visit, though Kelly and Jack advised me in the most passionate and thoughtful of ways. Would 100% recommend Sytner... Ver más

Valorada con 5 estrellas sobre 5

We had an excellent experience, we were kept well informed throughout the process the customer service from Imran was brilliant! I would also like to thank the sales man that gave little man some bi... Ver más

Valorada con 5 estrellas sobre 5

The staff were really friendly and helpful - professional and polite from start to finish. Kept me informed every step of the way and were quite accommodating and they were also very hospitable offeri... Ver más

Valorada con 2 estrellas sobre 5

I requested forx seasonal health check alongside, service & diesel additive. I didnt notice adblue topped up. Diesel additive was left on the passenger seat no information whatso ever. I also noticed... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Concesionario de automóviles usados

Escrito por la empresa

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

558 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(558)

12.543 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Asher Brink

I’ve just received my new BMW 1 series 3 days ago,and just felt that I need to give the sales representative(Asher Brink) praise for his excellent customer service and care. From the very first meet through to receiving my new car,Asher has made everything run as smoothly as ever. He was constantly in contact with me,very informative,sent me constant updates on status of my order,and then made the collection of my car very special….a moment I’ll always remember. Asher has a great character to make anyone feel very comfortable straight away,and has great product knowledge. He is a true asset to your company and I wish him all the best as he continues to add value to your business.

24 de agosto de 2023
Opinión espontánea
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Thank you for your kind words, Alistair. We are delighted to hear that Asher provided you with such an excellent customer service experience. We are proud to have him as part of our team and we are sure that he will continue to provide the same level of care and attention to all our customers. We are glad that you enjoyed your experience with us and we look forward to seeing you again soon.

Valorada con 5 estrellas sobre 5

Asher was brilliant..

Asher was brilliant... patient and kind and very genuine, and this was the case for the person who did the handover of the car and also the manager who unveiled the car in the day of collection. Great team, great people.

15 de agosto de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Jafraine, Thank you for the feedback and the star rating, we are delighted to learn you have had a great experience. I will ensure the feedback is shared with Asher and the team. Kind Regards Shangi Bogle Head of Business

Valorada con 1 estrellas sobre 5

I am still suffering from the trauma…

I am still suffering from the trauma how I was treated by Maidenhead BMW. Maybe because I am black. Because I was treated unfairly. Purchasing a the 4. They have not even fitted the recall EGR properly. I am told take back to where got it. I am still in disbelief, how I was treated by Styner Group. You should of told the vehicle could not nevet be repaired. Now I am told I should find the funds replace what inherited from Styner!! I am very upset.

28 de julio de 2023
Opinión espontánea
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Mr Thompson, Thank you for taking the time to share your experience. We sincerely value feedback, as it helps us understand where we can improve. It's disheartening to hear about the concerns raised regarding your EGR recall. We would like to reassure you that as an authorised BMW retailer, we strictly adhere to the highest quality standards set by the BMW brand, as such if you feel your recall has an issue, I would encourage you to get into touch so we can inspect the fault. I would also like to state Sytner Maidenhead is a business that welcomes and embraces diversity and inclusivity internally and externally. We also have a zero tolerance approach policy to any form of discrimination, I would be open to discuss your comments in greater detail if you are open to do so. Kind regards Shangi Bogle Head of Business

Valorada con 4 estrellas sobre 5

M5 sport touring purchase 28/07/2023

When I collected my vehicle Melvin Heir completed the sale successfully and followed up with a call to ensure I was happy with car. I have subsequently called and left a message for him to contact me and also emailed but have not had any response which is a little disappointing as I have now received documentation from the DVLA which I am unsure whether I should forward to Syntner. I also requested a copy of the original advert as there was a query regarding adding an additional extra to the car. I also have received no handbook or vehicle information which I have since been told is normal procedure.

27 de julio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Anthony, Thank you for sharing your experience with us, I will ensure the points raised are pick up by the team. Kind Regards Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Helped answer everything I asked, even the silly questions! They really do go out their way to make sure you have a smooth and great experience.

28 de julio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Mr Tring, Thank you for the start rating and for sharing your experience with. I will ensure the comments are shared with the team. Kind regards Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

Outstanding service

Outstanding service from Caolan for our brand new 218i purchase. Great pre purchase advice. Handover was detailed, undertaken without any rush and the care was amazing.

Highly recommended dealership.

29 de julio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Shrey, Thank you for sharing your experience with us and thank you for rating our business. We are delighted to read all went well with the purchase and handover and we look forwards to welcoming you back in to our business in the not so distant future. Kind regards Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

New friends at Sytner Maidenhead BMW!

Everyone at Sytner Maidenhead BMW made my experience pleasant. Carwyn and Livia were most helpful with the handover process - which made me feel 'at home'. I feel that I've made new friends at the Dealership….

3 de agosto de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Irving, Thank your for sharing your experience with us, I'm delighted to learn about your experience and will ensure your comments our past on to the team. Kind Regards Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

Purchased the car online and…

Purchased the car online and transaction could not have gone smoother. Car was a little late entering the UK but offered a demo vehicle until it arrived. Sytner keep me informed with regular updates and then delivered to my home and all the functions explained. Sytner Maidenhead Thank you

25 de julio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Steve, Thank you for sharing your experience with us, we are delighted with your comments. I will be sure to share your comments with the team. Kind Regards Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

I would like to thank Caolan for his…

I would like to thank Caolan for his hard work. He went out of his way to get me a test drive on a new BMW M5. Throughout the sale he was very professional and knowledgeable about the car. I would definitely recommend Caolan to anybody looking to buy a BMW from Sytner Maidenhead.

19 de julio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Mr Bains, Thank you for taking the time out to share your experience with us. I am delighted to read you comments about Sytner Maidenhead and Caolan. Thank you once again. Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

Very happy with my experience of buying…

Very happy with my experience of buying a new BMW from Sytner. Asher was very helpful and knowledgeable and kept me informed throughout.

21 de julio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Simon, Thank you for taking the time out and reviewing us, we will ensure the comments are passed on to Asher and the team. Kind regards Shangi Bogle Head of business

Valorada con 4 estrellas sobre 5

Very helpful branch

Very helpful branch. Would have been good to have the same sales person I was dealing with to hand-over the vehicle, however the member of staff was very good. Hardly any fuel in the car, which not being local was a little stressful finding fuel for our 1 1/2 hour journey home, would have been a nice touch to have had some fuel.

21 de julio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Ruth, Thank you for taking out the time to rate our business, we appreciate the feedback and will always use this to help improve our business. Kind Regards Shangi Bogle Head of Business

Valorada con 1 estrellas sobre 5

15 minutes agoI am very sad and…

15 minutes agoI am very sad and disappointed how I have been treated when i had given your dealership the opportunity. This not the way to treat a customer's. You tampered with my vehicle and promised to repair. Now pick up and get lost. That's Their wrong! I have had the issues since day one I purchased The 4. The new service manager has made clear he does not car. He has stated he told you. How can you guy's tamper with my vehicle, then I have been told why I have the issues. Come get your vehicle and get lost. That's not customer services. That's quite deadly or cold by Maidenhead BMW Sytner - sad, incredible behaviour.

19 de julio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Nice easy buy only issue still haven’t…

Nice easy buy only issue still haven’t got my second key for the vehicle they should have these before selling

6 de julio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Mr Miller, Thank you for rating our a business, I will reach out to the team and follow up on the missing second key. Kind regards Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

I would like to say thank you again to…

I would like to say thank you again to Megan Rhodes to lot of help she is really helpful and lovely person.
Also that is a good place if you looking for a good car i was driving down 3hour to get my beautiful car cuse just they had exactly what i was looking for.

4 de julio de 2023
Opinión espontánea
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Cavalio, Thank you so much for sharing your experience with us, we look forwards to welcoming you back in the not so distant future. I will ensure your comments are shared with Megan and the team. Kind Regards Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

Friendly and efficient service from…

Friendly and efficient service from Jeremy. Kept we well informed through the whole process and made the exchange as seamless as possible.

30 de junio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Will, Thank you for the great feedback and for sharing your experience with us. I will ensure your comments are passed on to Jeremy and the team. Kind Regards Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

Helpful and professional

Kevin Moore was helpful and professional, and helped me find exactly the right car, quickly and easily.

19 de junio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Tania, Thank you for sharing your experience with us, I will ensure your comments are shared with Kevin and the team. Kind regards Shangi Bogle

Valorada con 5 estrellas sobre 5

Great car of course but also very good…

Great car of course but also very good service and detailed handover

25 de junio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Mr Morrison, Thank you for taking the time out to review our business. Kind Regards Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

Excellent service when buying a new…

Excellent service when buying a new car, kept fully updated around build progress and very smooth handover. Very pleased with everything

23 de junio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi Christopher, Thank you for sharing your experience with us, I'm delighted to hear it was an enjoyable one. I will ensure your comments are fed back to the team. Kind Regards Shangi Bogle Head Of Business

Valorada con 5 estrellas sobre 5

Best car buying experience

Thank you Jeremy Wilson at Sytner Maidenhead for the excellent experience today buying our new car. There was no hard sales of optional add-ons and no time pressure in finalising our decision. We are looking forward to taking ownership in a few months.

6 de junio de 2023
Opinión espontánea
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Good Morning Mrs S, Thank you for the review and for the lovely comments, I will ensure this is shared with Jeremy and the team. Kind Regards Shangi Bogle Head of Business

Valorada con 5 estrellas sobre 5

Great communication all the way through…

Great communication all the way through the sale and friendly service

2 de junio de 2023
Logotipo de Sytner Group - Sytner Maidenhead BMW

Respuesta de Sytner Group - Sytner Maidenhead BMW

Hi, Thank you for taking the time out to review our business. Kind Regards Shangi Bogle

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