Tactical Kit Opiniones 

100
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Incredibly professional ! I’ve bought quite a few bits of kit from the guys at Tactical-kit.co.uk and the only thing beating the quality of the kit is the personal interaction and customer service.... Ver más

Valorada con 5 estrellas sobre 5

Tactical Kit are a brilliant team, providing a wide range of gear harder/otherwise impossible to procure in the without using a forward shipping business. Importantly their customer service i... Ver más

Valorada con 5 estrellas sobre 5

Charlene & Ian are an absolute credit to their brand. Nothing is too much effort for them, they are personable and completely treat you like your order really matters to them. I would highly recommend... Ver más

Valorada con 5 estrellas sobre 5

I searched for a UK store that supplies 5.11 gear, i was after some Taclite pants, Tactical-kit had the best price, i ordered a pair, which arrived in quick time, updated when dispatched etc. The pant... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Centro de recreación

Información proporcionada por diversas fuentes externas

suppliers of tactical & survival equipment for airsofting and the military


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

100 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(100)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service and fast delivery

Fast service even at a busy time of year. (Black Friday Sales).
Next day delivery to the Highlands of Scotland and all the equipment was exactly as described. They clearly have a great logistics team!

4 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent kit with very prompt and…

Excellent kit with very prompt and efficient service.
Cracking red dot sight now in use and customer support staff really helpful.

17 de noviembre de 2023
Opinión espontánea
Logotipo de Tactical Kit

Respuesta de Tactical Kit

Good morning Alan, thank you for taking the time to provide us with a review. We are happy that you were pleased with your experience with us. We hope we can be of the same service in the future. Kind regards,

Valorada con 5 estrellas sobre 5

Brilliant customer service

Received a faulty product in my order, emailed TK and they got back to me within half an hour, had the faulty product sent back that day and a replacement shipped out to me the following day, all the while I was kept informed of what was going on.

Exceptional service from the team at TK, this was not the first time I’d used the services and it certainly won’t be the last!

24 de noviembre de 2023
Opinión espontánea
Logotipo de Tactical Kit

Respuesta de Tactical Kit

Good morning, thank you so very much for taking the time to write a review. It is greatly appreciated and we are happy you were pleased with your experience with us. Kind regards,

Valorada con 5 estrellas sobre 5

Have been making full use of the Black…

Have been making full use of the Black Friday discount this week for my husbands Christmas gifts and am very happy I did! It was the first time buying and the whole experience has been faultless. Order placed 2.30pm yesterday and delivered to me this morning at 8am - only downside was hiding it when it arrived as it had tactical kit tape on the outside, my husband would know this was for him and not me! Have gone on to order again today with the money I had saved and decided to give them a call to see if they could possibly not use the tactical tape this time round. The lady I spoke to was lovely and said of course it wasn’t an issue. Would happily use the company again.

22 de noviembre de 2023
Opinión espontánea
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Respuesta de Tactical Kit

Good morning Kasey, thank you very much for taking the time in writing a review. Feedback is very important to us and we do pass on information down to our team here at Tactical Kit. We were more than happy to assist in your request regarding your second shipment. We hope your husband is pleased with the purchases. Kind regards,

Valorada con 5 estrellas sobre 5

When you find it

I have heard how good Wiley X sunglasses are ! So i decided to try them out for myself. A Google search for UK sellers brought me to Tactical Kit amongst others but they stood out for price and competitive shipping. A no nonsense website and easy peasy ordering is why i choose them. They kept me updated on the shipping process and had my Wiley X Knife glasses to me in under 48 hours. Worthy of trust and confidence.

21 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam company

Scam company. Made an order for 2 plate carrier set ups. Paid for next day delivery. Items not despatched. I paid by bank card, They are emailing me saying they cant take my payment as paypal does not cover it, DESPITE ME HAVING PAID BY CARD AND NOT PAYPAL.. and sent me their bank details asking to send the money again via bank transfer, despite the money already being gone from my card.

TOOK MY MONEY ONCE AND TRYING TO SCAM ME AGAIN. NOT SENT ANY GOODS. NOW I HAVE TO FIGHT WITH MY BANK FOR THIS.

AVOID !!!!

31 de octubre de 2023
Opinión espontánea
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Respuesta de Tactical Kit

Good afternoon, we are sorry you are unhappy with your experience with us. Whilst we endeavour to supply our customers in a timely manner, we have procedures in place to help protect us from possible fraudulent transactions. This transaction was one we were alerted to and we were advised via Paypal to refund your original order. We have refunded you on the same day but we understand you are not happy that your bank have stated this may take a few days. Kind regards, Tactical Kit

Valorada con 5 estrellas sobre 5

Fast delivery

Fast delivery, I accidentally ordered the wrong colour and it was replaced in a couple of days. Very happy with the service.

14 de septiembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely shocking customer service

Absolutely shocking customer service, refused to repair or replace a faulty product that was well within its return period, ignoring messages and emails regarding the issue. Avoid at all costs!

16 de octubre de 2022
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Respuesta de Tactical Kit

Please remove this post - There is no record of this customer for this company. Thank you

Valorada con 3 estrellas sobre 5

Buyer beware

Buyer beware. Great selection of stock and the prices are great. Items dispatched quickly.

However, my order was a complete disaster.

TacticalKit sent the wrong item (honest mistake).

Then advised me that I'd have to wait in from 0900 - 1700 for DPD to collect the item.

I waited in, DPD didn't turn up. Not TKit’s fault, granted but still a massive pain. (waste of a day).

I then sent the trousers back at my own expense; and was told that I would only be refunded when the trousers had been received by TKit.

Trousers were received by TKit, and "as a gesture of goodwill the return postage was refunded" ... Sorry, what goodwill is that, I’m sending back your incorrectly sent item, because your couriers were unable to collect the item.

Anyhoo, refund was processed... but only for the item, not the additional postage for the wrongly sent item ... difference was minimal but just on principle this irritated me.

So all in all, not great. It's cost me money to order something and be sent the wrong item ... then a lengthy and confused return process.

I'll be going elsewhere in the future.

1 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service and all round great people!

Tactical Kit is such a great store to have available within the U.K., especially when sourcing products that typically are quite hard to get ahold of from abroad.

The whole team has been fantastic with previous orders I have had with them, and in one instance where the courier was at fault I was put to ease and Tactical Kit ensured that I received my order safely.

Communication has also been great with the customer service team between phone calls and emails - I can’t ask for much else!

Keep it up and thanks again!

7 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Inadequate merchant, stay away

The merchant advertised one product, but sent me different, less quality product without asking. The merchant confirmed that they don't have the advertised product in stock, therefore they have sent the "closest alternative". However, the merchant is not willing to cover shipment expenses for product return, even though they have sent the wrong product on purpose.

According to the merchant return policy they process with full refund and cover shipment expenses in case of wrong product has been sent. Once contacted, the merchant refused to cover the return shipement and seem to get excited when informed about Paypal transaction dispute opened, as if they got used to deal with customer's claims.

The Paypal dispute still in the process, but the merchant trying to be sneaky and claiming the product was not returned, ignoring their fault to cover shipment expenses. The story is not over yet, I might need go further to ADR to resolve the issue.

It is unbelievable, how many people has been involved and how much energy and time has been spent by many parties, just because of the false advertisement and the merchant not willing to follow their own return policy.

Update: the seller abusing Paypal return policy, make sure to report them to the Paypal, eventually Paypal will terminate the contract or fine the merchant. In this case Paypal compensated the shipping fees.

10 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great shop with kit that is hard to get

I would recommend this shop.

I emailed them one evening and they replied the next day early. Very impressed with that.

Today is a Saturday, approx 1400, I ordered a High Speed Gear 247 Ankle IFAK yesterday (Friday) at about 0800. It turned up today.

Packaging was fantastic IFAK came in its company packaging, which had been put in a bubble wrap envelope in a grey parcel bag.

Re: 247 Ankle IFAK - comfortable to wear but you do need slightly baggier trousers. I would recommend running a SOFF-T Wide or something similar. A CAT works but is slightly too large. Looking forward to using it more.

I will be a returning customer, there is so much good kit which you just can't get anywhere else.

19 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company.

Ordered a few items from Tactical-Kit, have always found them really good quality, super quick delivery. Had to call them to ask about an item, their staff were really helpful and knowledgeable. Thank you for your help.

14 de septiembre de 2021
Opinión espontánea

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