One of the best customer experiences in 40+ years. Hats off to you guys, really very much appreciated your hard work, diligence, support and professionalism. These guys have assisted for over a year... Ver más
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One of the best customer experiences in 40+ years. Hats off to you guys, really very much appreciated your hard work, diligence, support and professionalism. These guys have assisted for over a year... Ver más
La empresa ha respondido
These guys were helpful and professional, the job was done quickly and efficiently to a good standard. Would definitely use them again.
Such great service. Gave them sizes, they delivered joists within 5 working days to site. Very smooth and efficient service. Philip was very helpful and professional, slowly but surely getting my be... Ver más
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From open and helpful communication, to guidance and support. Tailor Made Designs produced a great roofing product for me. The delivery was extremely fast, and professional as was the fitting. Simp... Ver más
La empresa ha respondido
Tailor Made Designs specialises in the design and manufacture of bespoke roof trusses, Posi-Joists, glulam beams and more for home owners, builders, developers and builder merchants. We deliver across England and Wales in as little as 5 working days. The company was formed in 2007 and originally concentrated on the design and manufacture of timber frame housing. The initial investment was extremely modest—the company operated from a couple of rented former grain stores in Ivington, near Leominster. Machinery stretched to some chop saws and a range of hand tools. Employees were scarce; Richard, our director, ran the office undertaking all roles, from estimating and designing to admin, while two employees looked after the manufacturing side. Work over the first few years was reasonably consistent, especially considering the financial crisis. Any profits were reinvested and by 2010 turnover had doubled. The company now had a couple of office employees and around six employees on the manufacturing side. Until 2010, we had been using an outside firm to manufacture metal web joists and roof trusses for our timber frame kits—we wanted to bring this in house. 2010 presented a couple of opportunities with the unfortunate failure of some large firms within the industry, allowing us to purchase machinery to manufacture engineered floor joists This was an instant success; now we were able to manufacture these for our own projects and also manufacture these for others. With a little promotion of the new product offering, sales of these soon overtook those of timber frame. We were also able to push this product through the various networks of builder merchants. It was not long before a preferred supplier agreement was in place with Travis Perkins as well as other merchants such as County Building Supplies, Alsford, MKM Building Supplies and Chandlers. With the success of metal web joists, our customers were soon asking if we also manufactured roof trusses. With a little luck we managed to source the manufacturing equipment from another business. We were now a floor joist and roof truss manufacturer with the timber frame part of the business becoming a sideline. By 2013, we had five office employees and ten on the manufacturing side. We acquired an operator’s licence, a small fleet of vehicles and a couple of drivers to handle deliveries—everything was now in our control. Although the former grain stores had served us well, we were at capacity and further growth would not be possible. In 2014, we moved to larger rented premises on Rotherwas Industrial Estate and immediately sought to upgrade the manufacturing equipment with the purchase of the latest equipment available within the industry. The move proved to be beneficial with increased efficiency and a consistently full order book. The turnover rose steadily as we invested further in additional equipment and staff. In 2019, we bought the premises from the landlord allowing further alterations to meet the needs of the business. In 2023, the company made another leap forward and secured a custom-made factory, complete with modern office spaces, a spacious yard and a large customer & staff car park, allowing future progression and expansion. The building offers panoramic views over one of Herefordshire's many hillforts, providing a perfect space for customers to visit and discuss their future projects. The team has expanded from just 3 to now over 25, spread fairly evenly between office and manufacturing staff. Over the last few years, the business has steadily progressed further and diversified its portfolio of products, introducing glulam beams to the range as well as listing trusses, joists & glulam online for customers to purchase instantly.aio
Holme Lacy Road, HR2 6BQ, Hereford, Reino Unido
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Ordered one design, but on looking at plans they sent over needed to change it. Was no issue. As we are local, Ordered , changed design and delivered within 48hrs.
Great service.

Respuesta de Tailor Made Designs Ltd
Honestly the best service ever
We asked two companies for a quote the other company couldn’t give us the same height of the roof and took weeks to tell us this. My builder then asked tailor made to design our roof and the service was incredible. Came back so quick and achieving exactly what we needed

Respuesta de Tailor Made Designs Ltd
Quick, professional and available for good advice with great communications. Thank you.

Respuesta de Tailor Made Designs Ltd
Helpful quick easy purchase. Good quality product

Respuesta de Tailor Made Designs Ltd
This is the fourth time I have used Tailor Made. The design service is prompt with competitive supply costs. The delivery service arrived on time and the driver was in no rush and helped with offloading.

Respuesta de Tailor Made Designs Ltd
A great company and service. A pleasure to deal with. Phillip was very helpful from
Initial contact to ordering and Vince was also a really nice helpful guy when he delivered our trusses. It wasn’t the first and definitely won’t be the last time I use tailor made for my roof trusses.

Respuesta de Tailor Made Designs Ltd
Every interaction with your company has been fantastic and your team has shown to be professional, knowledgeable and extremely helpful.
Great communication during the order and manufacturing process and an extremely helpful and friendly delivery driver.

Respuesta de Tailor Made Designs Ltd
I ordered my glulam beam on Monday and it was delivered on Wednesday. Great service!

Respuesta de Tailor Made Designs Ltd
Ordered 4 glulams, price was really competitive and they turned it fast, really happy with the product, definitely recommend and will use again in the future.

Respuesta de Tailor Made Designs Ltd
Such great service. Gave them sizes, they delivered joists within 5 working days to site. Very smooth and efficient service. Philip was very helpful and professional, slowly but surely getting my beliefs back in UK based companies to deliver as promised. Wish you all success in future, continue like this.
Best wishes
Jake

Respuesta de Tailor Made Designs Ltd
Absolutely excellent service from Tailor Made Designs.
I only need a few posi-joist for a project, but the team made me feel like my order was just as important to them as a large order.
I was able to collect in person, and the shop-floor team were equally welcoming!
Also, excellent quality products at a good price. :-)

Respuesta de Tailor Made Designs Ltd
Fantastic service from purchase to delivery. The ordering process was smooth, staff were professional and helpful, and delivery was on time with no issues. The Posi Joists were top quality and met all expectation. Highly recommended.

Respuesta de Tailor Made Designs Ltd
Very happy with trusses made to correct size, and time for them to be made and delivered exceptional

Respuesta de Tailor Made Designs Ltd
Very impressed. Easy to contact, quick lead time of 5days, good quality trusses and a keen price. Thanks Lads

Respuesta de Tailor Made Designs Ltd
The team were really helpful in preparing designs and coordinating delivery with my site delays.
Haven't got them up yet but quality looks good.

Respuesta de Tailor Made Designs Ltd
Excellent product,good communication.
Would definately recommend this company.

Respuesta de Tailor Made Designs Ltd
Extremely helpful and professional from the initial order phase right through to delivery. Very fairly priced and highly recommended.

Respuesta de Tailor Made Designs Ltd
Researching roofing options for an outbuilding, I came across Tailor Made Designs via an online search. I was particularly impressed to receive a tailored quote and CAD within 24 hours of calling them - this shows a level of professionalism and commitment that is so often missing now. Revisions to the design to maximise usable area and storage facilities were no issue, and the products were delivered on time and per the agreed drawings. And the price is comparable or beats the labour of a cut roof. Would definitely use again.

Respuesta de Tailor Made Designs Ltd
Very helpful, very quick delivery and everything went in perfectly.

Respuesta de Tailor Made Designs Ltd
The entire process was made so easy from design to production. I will definitely be using Tailer Made on my next project.

Respuesta de Tailor Made Designs Ltd
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