Territory Ahead Opiniones 

This is only because 0 stars isn't an option. Due to GLP 1 weight loss I ordered around 700 dollars a year or more of mainly spring/summer clothes from them from 2022 to 2026. Then my wife got me a surprise Fathers Day gift shirt identical to one I had already ordered and got for myself. Order number 423495. Their customer service phone number kicked me out of queue repeatedly and their AI agent ("John") falsely promised 4 times that a live agent would assist me after I left negative feedback on their website in their "contact us" link. This had now gone on for over 2 months beginning in April. They finally sent an e-mail 6/25/26 saying a return was authorized and store credit would be issued. As other commenters have mentioned they absolutely do not keep their word and that wss the last communication I ever had from them. Multiple follow ups over the next 30 days after waiting the 2 weeks they needed to process the credit resulted in me hearing nothing from them. They absolutely will never get my business again and and they do not deserve yours either IMHO. For those of you who want to put your trust in a trial attorney with 50 years of commercial law suits and arbitrations in their rearview mirror, I humbly urge you to avoid them like the plague. While I can afford this 79.50 dollar loss, many people reading this may not be so lucky, so save you money and shop elsewhere.

We are owed $100.00 & cannot get any responce from anyone. Next step is to contact the New York Attorney Generals office. I will not let them get away with this.
Order #T427036
Since this post, I've reached out & filed a complaint
through the NY Attorney's office. It has confirmed receipt of the complaint

I bought from Territory Ahead for 25 - 30 years and they were always a reliable source of well made clothes. However, I ordered and paid for some t-shirts on June 6, 2026 and they were never shipped. I've been calling their customer service number but it kept on disconnecting after a few rings. Now it says it's no longer an active number

Good this terrible customer service store,is finally out of business!!!!!

The company is dead and you will probably never see a refund in what you ordered

I was a customer dating way back. Great stuff and a lot of one of a kind statement pieces. Then they went out of business. They were reopened by the same people a J Peterman. It was all down hill from there just was Peterman was no longer who they used to be. I see Ovvis going in the same direction.

This company owes me more than $100.00 for products I returned due to sizing. You cannot reach anyone by phone as the line rings, rings and then disconnects. I would not recomend anyone purchase from them.

I think they are out of business to be honest. MONTHS I have been waiting for orders I paid for. Their posted phone number on their website is out of service and thei AI chat bot keeps saying they dont have an answer and will get an agent. And Agent that never comes.

DONT BUY anything from them

A customer for more than 30 years it is disappointing how poor their customer service has become and their ineffective rice use of AI as an attempt to replace human beings.

I assume they are now out of business as have not received one response to my many emails trying to get status of an order placed nearly two months ago and their 888 number is no longer in service.

What used to be a great company is now worse than the worst. They have an AI bot that responds to emails. They have a telephone number that nobody ever answers put you on hold and then hangs up and on top of all that they don’t ship you everything they ship you 2/3 of your order and fully charged you for it by the way and won’t answer any questions about where the missing pieces. Beware these people are thieves.

Same experience as everyone else. Used to be a great company and ordered frequently. Just ordered some t-shirts. No order update. No shipment. AI John answers all queries with no information. Customer Service phone number is not in service.

Ordered a shirt from TA on June 17. Never received an update on the order status. Sent an email inquiring about the order. Heard back from AI John who had no information about the order or its status. Tried to contact customer service via their phone number. The number was not in service. Incredibly poor customer service. Will never order from them again.

They are not professional and in fact quite terrible because they take your money with trickery. I ordered some items that they never delivered until this day. They never returned my money either! They almost never answer the phones. It worked only twice out of, probably, two dozens of attempts. They do not respond to your emails too. BUT, they never fail immediately charging to your credit card once you place your order. I think they are charging money for the items that they do not have. Seriously. How come they can do this? I communicated with BBB but they cannot be so helpful in such cases, as I understand. If you are an attorney, you are the only one woh can do this. You need to go after them because they really know what they are doing and they keep doing it. I know I am not alone and there are quite many people suffered and lost their money or never received the items they paid for. Only a lawyer can stop them. I hope a lawyer is reading this. Another fact from my window: They have been like this at least for more than two years. During this time span, I ordered a number of items and received only small portion of them from this company. I was celebrating when received them after a few months waiting, many calls, and a big chunk of stress on top of all these. Quality is also not so good anymore compared to 5-10 years ago. in my case, the colors faded in a month or so. This is all I can do to stop them. Writing here and alert other potential customers not to become their victim. Taking your money and trying not to send you the merchandise or maybe sending them only after many calls and many months should be a crime. Don't you think? Unforrtunately, no one is stopping them and that is so unfair. Have a great day, everyone!

I'd been a regular buyer of Territory Ahead clothing since they were based in California decades ago, and continued to order from them when they closed all of their retail stores and moved to the East Coast. The quality was still very good, the clothing unique, and shipping reliable. When they were bought by J. Peterman and moved to Ohio a few years ago, I continued to order. Everything about the company has declined since then, especially the customer service. Twice they charged me for my full order, including out-of-stock items, and made me contact them for a refund for the items they had not shipped and I was never going to receive. Another time they shipped the wrong size, and when I contacted them about a replacement, was told they did not have the size I'd ordered, then insisted that I return the item for a refund, even though it was entirely their error. If this company goes under (as appears to be happening now), I hope the brand is bought by someone who revitalizes it. Two stars for the memories and all the great, durable TA clothes in my closet. Only one deserved for what they are now.

The Territory Ahead used to be a good company. But it is no longer worthy of a high rating. Order management, customer communications and customer service are all at an abysmal level. How can one operate a company with such a total disregard of the needs of the customer? This company is bound to fail eventually. I will no longer use them.

I placed an order for 2 t-shirts March 12 2026. After about 2 weeks I looked at the confirmation email and noticed it said expected ship date May 1 2026. But it didn't say they were out of stock when I placed the order. It is now June 11 2026 and still no shirts. Both the email and chat systems use AI bots and are useless. When I call they put me on hold and then disconnect me in 30 seconds. How can a company function this way?

First, the return process is apparently done by a third party. (Big Flag) Second, the telephone number for making a return request, located in very small print at the bottom of the packing slip, is NOT a real number. I had to go to the company's web site and search around (for some time) for a way to get a good number. Finally, when calling that number, a real person answered, and gave me the information on how to get a return request filed. I then answered the questions on the form, sent in my return request, and got an email response that said my request was "under review'! Under review; why? I'm still waiting and its been many hours since I submitted the request. Looking on-line at this company's rating, I found it is abysmal when it comes to returns, Their rating is 1.3 out of 5.

This happened not once, not twice but three times! I ordered a large quantity of t-shirts (A-List and Pima) during a 30% off "sale" . Months went by with no shirts and no emails. Eventually the orders were cancelled with no reason specified (one was an order placed last Oct and just cancelled!) Trying to contact customer service is almost impossible - they don't answer the phone or emails. I have been buying from them for at least 15 years but not anymore. Plenty of other reliable companies sell good t-shirts. If I could I would leave them 1/2 star.

You can believe all of these horrible reviews. This company used to be great. It is now run by thieves. I tried to process a return for an item I had just received. The message I received was that the return request was approved and the return label would be emailed shortly. Over three weeks have passed, no return label. My emails stating that I haven’t received the label have been responded to by AI saying my message has been “passed along to the team.” No reply from anyone. I can’t reach anyone by phone. Even if I received the return label, I doubt highly that the money would be refunded. I am out $250. The people running this company are thieves, no different than your everyday common scammers. Not sure how they’re getting away with this business practice, but I do plan to alert the NYS Attorney General.

Unanswered multiple requests to customer service chasing a refund. They quit answering the phone about a week ago. Smells like bankruptcy