The Bonnie Home Opiniones 

31
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

purchased a single light then another couple once we had sight of it. No issue with transactions and bit of refund that was due because we finally purchased 3 x lights was sorted out with no hassle at... Ver más

Valorada con 5 estrellas sobre 5

Amazing experience with The Bonnie Home company! We had an issue after transit of one of our lights and Sam replied instantly even on a Sunday and got a replacement sent out straight away! Would recom... Ver más

Valorada con 5 estrellas sobre 5

Purchased black bedroom furniture and couldn’t be more pleased with it. The exact same furniture was more expensive on multiple other websites and was delivered free too. I’d never come across this... Ver más

Valorada con 5 estrellas sobre 5

This is by far one of the best sofas I've bought. The quality is outstanding, it's just elevates even more the living room and the customer service was top notch. Seriously if you're looking to buy a... Ver más

Información sobre la empresa

  1. Tienda de muebles
  2. Accesorios para muebles
  3. Tienda de iluminación

Escrito por la empresa

The Bonnie Home is a UK home interiors brand specialising in storage solutions and lighting for small spaces. Based in Edinburgh, we carefully curate products designed to make compact homes feel bigger, brighter and more organised — from slim hallway sideboards and narrow chest of drawers to pendant lights and table lamps that add warmth without taking up space. We work with trusted suppliers to bring you quality pieces at honest prices, with free UK delivery and a customer service team that actually picks up the phone. Whether you're styling a narrow hallway, a small bedroom or a compact living room, we're here to help you make the most of every inch.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

31 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(31)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent communication

Unfortunately I needed to return the lights ordered due to some imperfections in the glass, otherwise the pendant lights were lovely. The Bonnie Home lived up to their claim of 30 day hastle free returns. I am giving Sam 5 stars for no quibbling, being responsive and excellent communication. I would definitely be buying again if there was a suitable alternative for the lights.

19 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Seriously good service from The Bonnie…

Seriously good service from The Bonnie Home; there was a stock issue with the product I ordered; Sam was on it and let me know immediately; I opted for an alternative which again received immediate attention and despatch. A great selection of beautiful items for the home at competitive prices with superlative service. I have every confidence I'll be back.

31 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Would recommend

Couldn't be happier. We stumbled across the site by accident. Found furniture we wanted for our bedroom. Response to emails good and delivered quickly. Delighted

26 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service!

Customer service!! Had to exchange the pendant lights I purchased as I had selected the wrong shade of glass but this wasn’t an issue, they picked them up the next day and sent out the new ones immediately. Highly recommend The Bonnie Home.

1 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delivery company arranged a delivery

Delivery company arranged a delivery slot with me 2 days before and gave me multiple options 🙂delivery men phoned 30 mins before arriving and took the sofa up the stairs and into my office. Very very helpful people and great that they done this as my partner is pregnant. The Atlanta sofa that we ordered is great quality and really comfy - very good for the cost! Thanks again.

19 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a Louis chrome dining table

Ordered a Louis chrome dining table and 6 lion knocker chairs, quality is fantastic. Would highly recommend. The marble is beautiful and the table was easy to assemble. Goes perfectly with the chairs! Delivery was quick and nothing to fault. Would purchase from here again.

29 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid this company at all costs

Avoid this company at all costs – dishonest refund practices and zero accountability

This has been one of the worst retail experiences I've ever had.

I ordered a sofa online and realised immediately on delivery that it was too big for my home. I attempted to refuse the delivery on the spot, but the delivery driver flat-out refused to take it back, leaving me no choice but to sign for it.

I contacted the company straight away and returned the sofa unused, in original protective wrapping, within the legal 14-day return window. Despite this, the company has kept over £670 of my money, claiming the cardboard box was “too damaged” — even though it arrived that way. The sofa itself has never been used or even unwrapped.

They’ve admitted their delivery team should have taken it back and even acknowledged the item is still untouched at their manufacturer. And yet, weeks later, I’ve had no proper refund. I’ve now escalated this to my bank through a Section 75 claim and will be taking them to Small Claims Court to recover what I’m legally owed.

This company has shown a complete disregard for consumer rights and any sense of professional responsibility. They hide behind flimsy excuses and treat customers with contempt when something goes wrong. If you care about your money or peace of mind, shop elsewhere.

21 de abril de 2025
Opinión espontánea
Logotipo de The Bonnie Home

Respuesta de The Bonnie Home

Hi Owen,

Thank you for taking the time to leave a review, although we’re disappointed by your comments after how much we have tried to help you. We feel it’s important to clarify the situation for the benefit of other customers.

The sofa you ordered was delivered in perfect condition and signed for by you. This is supported by timestamped photographs from the professional third-party courier. You later contacted us to arrange a return because the sofa did not fit your space and you had not measured prior — a situation we fully understood and supported, even though the error was not on our side.

As per our return policy (and consumer law), items must be returned in their original condition and packaging to be eligible for a full refund. We arranged the return collection, but there was a delay of several weeks as you were travelling for work. During that time, we reminded you — in writing — that the item must be stored safely and securely. Unfortunately, this did not happen.

We received photos showing the packaging had been damaged and left outside, the sofa at one point was left outside and another time seen resting on its arms. This raised concerns of potential internal damage. Once returned, the manufacturer confirmed the sofa was in a non-resalable as new condition due to the extent of the damage.

Despite this, we offered you multiple goodwill options:

- A 75% partial refund, even though the item was no longer saleable as new and worth effectively nothing to us
- A free return of the sofa to you
- Assistance in reselling the item as second-hand

These options go well beyond what is legally required. We are transparent, fair, and always aim to find the best resolutions for our customers — even in situations where the fault does not lie with us.

We fully refute the suggestion that we disregarded consumer law. We’ve worked hard to resolve this respectfully and responsibly and regret that you have chosen to present a misleading account.

We suggested a 3rd party review, such as a section 75 claim, be raised to help us get to an outcome of this situation.

As always, we are here to help you should you wish to discuss further.

Kind regards,
Sam

Valorada con 5 estrellas sobre 5

Great price & service

Purchased black bedroom furniture and couldn’t be more pleased with it. The exact same furniture was more expensive on multiple other websites and was delivered free too.
I’d never come across this website before but now have my eye on a few other items that are also competitively priced. Wouldn’t hesitate to purchase from this company again.

11 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

This is by far one of the best sofas…

This is by far one of the best sofas I've bought. The quality is outstanding, it's just elevates even more the living room and the customer service was top notch. Seriously if you're looking to buy a sofa of that good quality for such a good price hurry because there aren't that many out there.

18 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic sofa

Fantastic sofa and Sam very helpful to resolve issue with delivery people who let us down. Will purchase from Bonnie Home again as great quality

23 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding sofa for the price

Outstanding sofa for the price. My previous sofa was four times the price and very similar quality. Only waited 10 days from ordering to receiving in Whitby. Fantastic considering you can wait up to 12 weeks with the bigger companies. Highly recommend.

1 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience with The Bonnie Home

I ordered an Aluxo sofa from The Bonnie Home, delivered within a week. Delivery drivers were extremely helpful and took it up the stairs for me. Quality is extremely high and wouldn't hesitate to purchase again. Had a few questions to ask prior to ordering which were answered within a day or 2.

11 de octubre de 2024
Opinión espontánea

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