Thecbdcenter Opiniones 

214
TrustScore: 2 sobre 5

2,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ordered 13th October 2025. Order still not received as of 30th December 2025, although I have chased this several times and been assured this would be sent. I have requested a refund twice, and aga... Ver más

Valorada con 1 estrellas sobre 5

Order placed over 2 weeks ago, no confirmation of posting yet, no reply to emails. Had no problems up until earlier this year when an order took several weeks to arrive. Steve replied eventually sayin... Ver más

Valorada con 5 estrellas sobre 5

Placed abit of an impulse order with them, Which through no fault of their own got lost in the RM network, sometimes parcels fall threw the cracks. Contact made but as the original product was so... Ver más

Valorada con 1 estrellas sobre 5

3 Emails send no response at all . I paid for nothing back . Apparently the company is dissolved so it shows Gov.UK yet they still cash in.

Información sobre la empresa

  1. Tienda de cannabis

Escrito por la empresa

The CBD Center is the UK's CBD specialist, from CBD Oils and Crystals to CBD vaping products.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

214 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,0

Todas las opiniones

(214)

15 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Scam

3 Emails send no response at all . I paid for nothing back .
Apparently the company is dissolved so it shows Gov.UK yet they still cash in.

11 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT ORDER.

Ordered 13th October 2025.
Order still not received as of 30th December 2025, although I have chased this several times and been assured this would be sent.
I have requested a refund twice, and again today but yet to be sent a refund or products.
I understand people get ill, but if you cannot honour orders, refund them and stop accepting orders on your website!!

30 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still waiting for order

Order placed over 2 weeks ago, no confirmation of posting yet, no reply to emails. Had no problems up until earlier this year when an order took several weeks to arrive. Steve replied eventually saying he had been ill and the order was sent. I understand that circumstances can get in the way of smooth operations; however, a business has an obligation to honour an order once money has been taken, and any issues should be communicated to the customer. I will be pursuing a refund this week.

21 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad faith (crook)

Had a friend with a bad back. Made a few orders which went okay, then they started getting further and further apart. The last order, he just took the money and ran. This 'businessman' is slack, acts in bad faith and is tantamount to a petty crook.

2 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The first two times I ordered it was…

The first two times I ordered it was very slow. Did arrive eventually.

My third order waiting for weeks now, No reply to any emails. The dude who runs this does not give a s**t. It's not an outright scam but the competence levels of the site owner are so low it may as well be.

I had to make a charge back on my card so he will be getting a bank fee now. Congratulations.

28 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered a product on the 12th October…

Ordered a product on the 12th October was sent tracking info which was incorrect, 3 times previously played orders product has never arrived as stated, communication mostly slow or no response, various excuses made by the cbd centre, place was robbed, I'll etc etc, I would totally avoid ordering from thus company.

1 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

!!!AVOID!!!

Order placed on the 29th August, payment taken 1st September. Chased and chased for tracking. Eventually got a tracking number on 10th September. Online tracking showed the parcel hadn't been received by the courier. Steve said the package was lost by the courier and he'd send a replacement straight away. Chased and chased. Finally received a package. The package had the same tracking number as I was given previously. It had been printed 8 days earlier, which suggests the tracking was generated, but the package was never posted. Then half the order was wrong! Chased and chased and chased. Steve asked for pictures, which I sent immediately on 24th September. He finally agreed that it was wrong and offered a replacement. That was 26th September. Chased and chased and chased. Steve advised on 6th October he'd been very ill, but would send out a replacement immediately. I'm still waiting and am not getting responses any more. This has been a terrible experience. I'd advise avoiding ordering from here and going to a more reliable business.

1 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Non existent customer service

I bought several times to them and apart of having delivery problems half of the orders that I placed, this last time I ordered more than a week ago, paid for the 24h tracking delivery (and says on the email confirmation to allow 2 working days to be dispatched) after 3 days my order wasn’t even dispatched, today still pending, I wrote several emails and a private message on instagram and no one had the decency of getting back to me. This is absolutely unacceptable and disgusting behaviour from a supposedly good and well known company. I won’t recommend to buy here at all. I will wait for my full refund and for compensation as a bare minimum. Non existent customer service, this is awful

14 de octubre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Not a scam.

I previously I said thecbdcenter was a scam it isn't
My order did arrive. Everything is good. I'm not giving 5 stars as the communication from the seller isn't great.

17 de octubre de 2025
Opinión espontánea
Logotipo de Thecbdcenter

Respuesta de Thecbdcenter

Hi Kate,

Thank you for leaving this review after seeing your previous one, I did email you back but never got a reply so maybe it went into your spam folder or there was an issue.

Kind regards
The CBD Center

Valorada con 1 estrellas sobre 5

Vape not sent/received

Placed an order on 17th July. One part of the order received but the Vape has not arrived. When I emailed to say only part of my order was sent they said the supplier would post directly to me. 2 weeks later and still nothing in the post. I have emailed to ask what’s happening and no response received and no refund offered.

17 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

It’s been over 2 weeks since I placed…

It’s been over 2 weeks since I placed my order and it hasn’t been dispatched. I have emailed them twice and no reply at all. It used to be a nice place to order, good stuff and fairly priced, but it has gone downhill very quickly over the last few months.

15 de abril de 2025
Opinión espontánea
Logotipo de Thecbdcenter

Respuesta de Thecbdcenter

Hi,
Im very sorry to hear that you have not been happy with our service and all I can do is apologise, we did have had a lot of issues but we are now fully operational again.

If you do have any issues could you please contact me on info@thecbdcenter.co.uk

Valorada con 3 estrellas sobre 5

Stay away!

I placed an order almost 2 weeks ago royal mail are saying they've been told its been dispatched my the sender that was over a week ago and they still haven't received it. I emailed them 3 days ago and have received no response. Its a shame as have ordered from these people in the past with no issues but something has clearly gone wrong here would advise any prospective customers to use another provider.

I am pleased to say I have now had my delivery and the CbD centre were great in sorting this for me!

18 de abril de 2025
Opinión espontánea
Logotipo de Thecbdcenter

Respuesta de Thecbdcenter

Hi Ar,

I'm very sorry about the service you have received and Im pleased that it is now sorted after the RM had lost your order, however if you have any further queries or issues dont hesitate to contact us.

Valorada con 1 estrellas sobre 5

Do not buy, scan

I ordered on the 20th of January was told it would be shipped in 2 working days, I hadn't received my order a week later so emailed them which they didn't reply to so over the next few weeks I sent multiple emails they didn't reply until the 12th of February and said my order would be shipped the following day, I never received confirmation of this nor my order I have sent multiple emails since all ignored, the order tabs on my account now states my order as canceled yet I haven't received a refund, I'm not sure if the positive reviews are legit because from my perspective this is a scam website and I have been scammed, do not buy unless you never want to receive your order and have all your emails ignored

1 de marzo de 2025
Opinión espontánea
Logotipo de Thecbdcenter

Respuesta de Thecbdcenter

Hi Connor,

I am sorry for the issues you encountered and it did get sorted in the end, however we did state we had been broken into which was outside of our control but apologies either way.

Valorada con 5 estrellas sobre 5

A pleasure to deal with.From start to finish

A pleasure to deal with.From start to finish everything was excellent.The products were spot on,good comms.
the packaging was great,and delivery was super quick.
It's a big thumbs up from me.Thank you so much.

20 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not heard anything from them.

Anyone able to get in touch with them? I've emailed a few times to find out where my parcel is but not really heard much back. Just something about a replacement being sent out which has also not been sent...

16 de octubre de 2024
Opinión espontánea
Logotipo de Thecbdcenter

Respuesta de Thecbdcenter

Hi Ollie, Im very disappointed that you feel that it is necessary to leave a one star review due to us not replying to your three emails you sent in one morning.

Please give companies time to respond as a few hours is not long enough especially when we have been busy, I responded the same day and it would have been easily resolved.

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