I was a loyal customer for years, but no customer should be treated the way I was. This was not a single mistake. There were multiple errors, including my booking being incorrectly recorded b... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Delicious food, beautifully presented by helpful and cheerful staff. Excellent value too. We came for an evening meal but it would be a brilliant pre theatre choice or ideal lunch stop. Our group h... Ver más
Love this little family run business! The owners, staff and their shop is so warming and welcoming every time I visit! Also super knowledgeable with answering all my questions and recommending the rig... Ver más
Ordered some cheese an a few boxes or artisan crackers as gifts. The package - although marked fragile - arrived sopping wet and everything inside wet and ruined. I used their “Contact us” email on th... Ver más
3,3
Medio
32 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
An absolute gem of a shop in the centre…
An absolute gem of a shop in the centre of Cheltenham, especially if you’re a cheese lover (I am!) Great place
2 de octubre de 2024
Opinión espontánea
I love this little shop
I love this little shop, amazing selection with amazing server knowledge.
2 de octubre de 2024
Opinión espontánea
Wonderful wine and cheese tasting…
Wonderful wine and cheese tasting events and we visit the shop regularly for their amazing selection of cheese and products .
6 de septiembre de 2024
Opinión espontánea
Absolutely horrendous customer service
Absolutely horrendous customer service. They think it's acceptable to give customers expired, mushy and covered in green mould cheese. Never again. Absolute rip off.
14 de enero de 2024
Opinión espontánea
Christmas gift ruined and no reply!
Ordered some cheese an a few boxes or artisan crackers as gifts. The package - although marked fragile - arrived sopping wet and everything inside wet and ruined. I used their “Contact us” email on their site and heard nothing. The following day I emailed their address along with several photos. Heard nothing. I’ve since rang them to hear “you can’t leave a message, please call back later”. This Christmas gift is ruined, they could have put it right if they had got into it straight away, but now it’s likely to late. Terrible customer service. So disappointed
21 de diciembre de 2023
Opinión espontánea
Fantastic Shop, great customer service and amazing cheeses!
Despite having lived in Cheltenham for years I have never before visited this gem of a shop.
The staff were fantastic and helped me put together a little gift bag with devine cheeses (they suggested I try several), crackers and pickles. Price was surprisingly reasonable.
Looking forward to going back!
11 de febrero de 2023
Opinión espontánea
Cheese is excellent but customer…
Cheese is excellent but customer service is poor when something goes wrong. I note two positive reviews, written days ago, are by directors of this company.
19 de noviembre de 2021
Opinión espontánea
The perfect gift for any occasion
The perfect gift for any occasion! Great selection of cheese and comes packaged so beautifully! Definitely pay a little bit extra to get the gift box!
12 de noviembre de 2021
Opinión espontánea
Best Xmas hampers around
I have been going to Cheese Works for years now and this is actually the first time for me writing a review for them...the customer service is excellent and everyone are really knowledgeable about their cheese etc.
All I want to say is well done and thanks for looking after me every time I visit your shop.
12 de noviembre de 2021
Opinión espontánea
Horrendous Customer Service and Poor Product
Ordered a Christmas hamper and there was an issue with one of the products. Cheeseworks refused to accept any liability whatsoever and failed to resolve the matter, nor were they willing to compromise. Instead of operating a good customer service approach, they simply ignored the matter by not responding to my contact attempts. Genuinely horrific!
The cheese wasn't even that great to be honest either. I'd suggest going elsewhere to anyone looking to purchase from this rogue trader!
22 de febrero de 2021
Opinión espontánea
Fast and efficient delivery for a…
Fast and efficient delivery for a Christmas gift order.
The recipient was very happy with her gift.
Thank you Cheeseworks
15 de diciembre de 2020
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.