The Chelsea Gamer Opiniones 

551
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From start to finish 5* service fab prices!!! Customer service 5* rang to check on address which i really appreciated due to the value of my item the gentleman i spoke to was lovely ,i didnt catch hi... Ver más

Valorada con 5 estrellas sobre 5

As the years go by it becomes increasingly difficult to source New Old Stock. Thankfully, Hemal at The Chelsea Gamer was able to assist me. I called to confirm if indeed the item, a discontinued Logit... Ver más

Valorada con 5 estrellas sobre 5

Exceptional! I asked my son on Wednesday evening if there were any games he wanted for Christmas and he said Hades on PS4. Had a look round for best prices and The Chelsea Gamer came up on Google sear... Ver más

Valorada con 5 estrellas sobre 5

Ordered DMC HD Collection for Xbox one, been looking for it for AGES! Stumbled across Chelsea gamer had it in stock, genuinely didn't think I'd get it despite ordering, as ordered elsewhere in... Ver más

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4,9

Excelente

TrustScore: 5 sobre 5

551 opiniones

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1 estrella

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4,9

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(551)

51 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, they was quick to get my order dispatched and I was kept informed all the way, would happily use this company again

2 de septiembre de 2023
Valorada con 1 estrellas sobre 5

Watch out!

Two tries, two failed payments thru their website. Money was taken from my bank account. If they're on hold, then that's fine - I'll get them back after 7 days. If this is true, their payment vendor is simply atrocious. All my details were fine and after confirming payment I got a message: "The Authorisation has been rejected by the Vendor due to insufficient authentication. Please try a different card." Authentication method/type and details are THE SAME as everywhere else where I'm buying something.

EDIT: After getting a fantastic support from a gentleman working there I got my money back faster thanks to the provided documents that were accepted by my bank. That being said, I wasn't able to make a purchase at the end. I was given a choice to use PayPal, but I never use them. Second option was a bank transfer but I was asked to provide a scan of my ID as well (?!). I would never do that and no one ever should! I'm not buying a gun in United States, but a game from UK. I never heard about a requirement of providing ID to buy a game when making a bank transfer, anywhere in the world. I was told that it's because of the security reasons. There's absolutely no excuse for asking about something like this. Well, I'm leaving you to think if this is even reasonable to send your ID to a non-financial private company, to buy a simple video game.

P.S. That game was the only missing one for my collection. This is the only shop that has/had it as a brand new, sealed and an English copy. I was really fighting for it making two tries of payment, but with the same result. I'll probably never get it anywhere else anymore and this hurts the most.

7 de septiembre de 2023
Opinión espontánea
Logotipo de The Chelsea Gamer

Respuesta de The Chelsea Gamer

Dear GG,

We appreciate you taking the time to share your feedback regarding your recent experience on our website, and we would like to address your concerns.

Firstly, we apologize for the inconvenience you faced with the two failed payments. We understand how frustrating this can be. We would like to clarify that when a payment is unsuccessful, we do not send out order confirmations as these are typically generated for successful transactions. However, we acknowledge the importance of keeping our customers informed and will take this into consideration for future improvements in our communication processes.

We're pleased to hear that you are open to waiting for the funds to be returned to your account as necessary. Rest assured that, as soon as we were made aware of your situation, our team promptly began working on resolving the issue. We understand your concern about the payment vendor, and we have investigated this matter thoroughly.

Our communication with you through seven emails (we did responded to your initial email within an hour) aimed to provide you with transparency and a detailed explanation of why your transactions were declined. The security checks performed by both our system and our payment processor, Sagepay/Opayo, are in place to ensure the safety of our clients' transactions. While we understand your frustration, these security measures are essential to protect both parties involved in the transaction.

We did recommend using a verified payment method to facilitate the process, as unverified methods can sometimes lead to authorization issues. We apologize if this recommendation was not satisfactory for you, but it is made with your best interests in mind.

We want to assure you that Sagepay/Opayo is a reputable global brand with a strong track record, and we have been using their services since the inception of our business. We do not store any card information, ensuring the security of our clients' financial data.

Please understand that the time it takes for the unclaimed transactions to drop off is determined by your financial institution, and we have limited control over this aspect. However, we will continue to monitor your situation and assist you to the best of our abilities.

Once again, we apologize for the inconvenience you've experienced and appreciate your patience as we work to resolve this matter. If you have any further questions or require additional assistance, please do not hesitate to reach out to us directly.

Thank you for your understanding.

Sincerely,

Vaishaly
Customer Support Team

Valorada con 5 estrellas sobre 5

Lovely customer service

I ordered xbox bundle and cannot fault TCG. Spot on with communications and delivery was good and I was well informed every step of the delivery which was a relief with buying a high priced item. Defo recommend and will return as a customer :)

18 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Despite having logistical issues, the service was excellent and the staff did everything to do to communicate the order status and get it to me for when I needed it. A friendly company that I would use again

22 de julio de 2023

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