Unfair charges applied misleading pricing
I requested a quote from Katie, on the basis of 100 guests (know this would alter nearer the time.
The quote was for 4-5 canapes per person on her recommendation and £14 per person for a cold buffet. There was also a cost for 3 staff from 5-11pm.
We were given prices per canape and per person for the cold buffet. We used this a out budget and it was similar to others.
However when it came to paying the deposit we were told that prices were all subject to VAT adding a further £500-£600 to the budget.
Reluctantly we continued with this, a week before the event on 7th june, the balance was due, at this stage Katie told me she would add on 3 % if I was to pay by mastercard. This I had never been advised of but could not go without a cater for the event that was due on a little over a weeks time.
I have since looked this up and it is illegal to apply these charges for using mastercard and has been since 2018, Mastercard merchant rules prohibit this.
The ladies that waited on the night were very nice and helpful, and the food was fine.
However the amount of food Katie advised us to order was massively over what the average person would consume, there was more than half the food left over at the end of the party.
We had to get rid of it, and gave to to a retirement home opposite the venue the following morning, but again it seems clear that any tactic will be used to add cost to the catering and add unfair charges that are not made known in advance.
7 de junio de 2025
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