The Online Shoe Shop Ltd Opiniones 

91
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Initially we purchased shoes online through a third party website and were informed that the order would be fulfilled by the Online Shoe Shop Ltd. we were given a delivery date range which was outsid... Ver más

Valorada con 1 estrellas sobre 5

Bought a pair of boots from this company, through Amazon. As some comments gave concerns about sizing, I tried them on as soon as they arrived the next day. The fit was perfect. Some weeks later, whe... Ver más

Valorada con 5 estrellas sobre 5

I was extremely doubtful, given the record of online clothing sales, but was very pleasantly surprised that these were top quality shoes. The only negative is that there are no shoes with leather sole... Ver más

Valorada con 5 estrellas sobre 5

I ordered some wellies for the wife, however next day I received an email stating these wellies out of stock until March. However they issued a full money back immediately and apologised for the incon... Ver más

Información sobre la empresa

  1. Zapatería

Escrito por la empresa

The Online Shoe Shop Ltd is a family-run footwear specialist with roots in the UK footwear trade since the late 1970s. Proudly connected to the UK’s finest footwear institutions, we’re renowned for our ability to present sophisticated and progressive designer collections alongside elegant interpretations of classic footwear — all available online for customers who value quality, fit and timeless style.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

91 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(91)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor quality, poor customer service

Bought a pair of boots from this company, through Amazon. As some comments gave concerns about sizing, I tried them on as soon as they arrived the next day. The fit was perfect. Some weeks later, when the function they were bought for came around, I put them on and part of a side seam gave way. It looks like the glue had been holding the seam although the stitching had only caught the one side of the seam. I contacted the seller and provided photos, which showed the open seam and also that the boots had never been worn outside. I was offered a £5 refund and I could keep the boots. I responded with a request for replacement or refund and, from then, I was ignored.
Like some other reviews on here, this company seems ok, until there is an issue.

28 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and value for money

Excellent service, shoes arrived quickly, 3 pairs for my elderly mum to try, 2 pairs returned and refunded no problem, the pair she kept are comfortable, soft leather, likely to be hard-wearing - and incredibly good value for money, thank you

25 de febrero de 2025
Valorada con 5 estrellas sobre 5

My feet are in heaven.

This company offers a massive range of footwear all at sensible prices. Communications and delivery are good.
I'll definitely be back.

8 de noviembre de 2024
Valorada con 1 estrellas sobre 5

Poor customer service

Ordered a pair of boots online, paid, waited 5 days, informed via email order was shipped, same day informed order was ‘out of stock’ informed I was refunded, still waiting 3 days later to receive refund. Great customer service.

5 de octubre de 2024
Valorada con 5 estrellas sobre 5

Exceeding expectations.

I was extremely doubtful, given the record of online clothing sales, but was very pleasantly surprised that these were top quality shoes. The only negative is that there are no shoes with leather soles, but otherwise I am very pleased with the website and with what was delivered.

8 de agosto de 2024

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