The Personal Agent Opiniones 

1221
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had an issue with the dishwasher, that led to be out of order for about less than two weeks 😑, we thought that it had to be replaced by a brand new one, which costs a lot in these days... We con... Ver más

Valorada con 5 estrellas sobre 5

Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to pro... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We feel very lucky to have Becky Moore as our Property Manager. We have been impressed by her professionalism, efficiency, and friendly approach from the very beginning. Becky has always responded... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The whole process with The Personal Agent has been excellent. From our first contact with Richard, the quality video, and to viewings and feedback from Ray, Chis etc, has all been fantastic. Sarah,... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria
  2. Agencia de alquiler de inmuebles

Escrito por la empresa

Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

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4,9

Todas las opiniones

(1221)

225 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Solid service!

Have recently partnered with The Personal Agent as a landlord, I have found the service and relationship great so far. The staff are responsive and agreement was straightforward. I also appreciate the quick responses and help by Becky!

15 de junio de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Thats great to hear, and thank you for sharing your experience M.

Valorada con 5 estrellas sobre 5

Great viewing with Andrew

We had a very successful viewing on a lovely property. The property was well described and just as pictured. Andrew showed us around and answered all of our questions. Very pleased with our experience.

16 de junio de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Taya,
Thank you for your 5 star review. Its really appreciated.

Valorada con 5 estrellas sobre 5

Stephanie has done an excellent job in…

Stephanie has done an excellent job in dealing with the progression of my new tenant into my flat, keeping me informed at all stages and with the issue of the new agreement. Well done!

9 de junio de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Clifford,
Thank you for your feedback. We're delighted to hear that Stephanie did such an excellent job keeping you informed throughout the process and handling the new agreement. We'll be sure to pass your kind words on to Stephanie. Thank you for taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Becky is amazing

Becky is amazing. Very responsive and always willing to help. Fast replies and quick in action!
Thank you Becky!!
Nathan Martin
(Fusion Lets)

8 de junio de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Thank you for sharing Nathan and your 5-star review

Valorada con 5 estrellas sobre 5

The Personal Agent; Becky Moore

I have been using The Personal Agent successfully for years. I recently had an interaction with Becky Moore. She was quite flexible, accommodating and professional in rescheduling our appointment to facilitate my availability. Good service.

27 de mayo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Alijah,
Thank you for your kind review and for your continued support of The Personal Agent over the years.

We're delighted to hear that Becky provided such a positive experience. Becky takes great pride in delivering a flexible, professional, and accommodating service, and we're pleased that she was able to reschedule your appointment in a way that suited your availability.

We will be sure to pass on your lovely feedback to Becky. Thank you again for taking the time to share your experience

Valorada con 5 estrellas sobre 5

Becky Moore at Epsom Personal Agent has…

Becky Moore at Epsom Personal Agent has been consistently responsive, helpful and professional in managing issues relating to the property I'm renting.

27 de mayo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Maria,
That's great to hear and we will pass your kind words on to Becky.
Kind regards

Valorada con 5 estrellas sobre 5

Mark was great at supporting us with…

Mark was great at supporting us with our purchase. There were some difficult moments and he remained calm and professional to support us through negotiations. We are very grateful and settling in to our new home

7 de junio de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Hi Beth,
Thank you for taking the time to write a review, and its great to hear that Mark supported you through the process.
We wish you all the best in your new home.
Kind regards

Valorada con 5 estrellas sobre 5

Stephanie and all the letting staff…

Stephanie and all the letting staff have been very knowledgeable and helpful throughout the whole process. Stephanie had endless patience with us and positive at all times

4 de junio de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Dear Mr & Mrs Wightman,

Thank you for your kind words. We're delighted to hear that Stephanie and the rest of the lettings team were able to support you throughout the process.

Stephanie will be especially pleased to hear your feedback. Her patience, positivity, and dedication to helping our clients are qualities we truly value, and it's wonderful to know they made a difference to your experience.

We really appreciate you taking the time to leave a review and wish you all the best in your new home.

Kind regards

Valorada con 5 estrellas sobre 5

Fantastic Rental team at Persoanl Agent

Due to family circumstances we needed to turn to Personal Agent for advice and support with regards to some tenants we had. They were fantastic and guided us through the whole situation. Stephanie and her colleagues were really supportive and helpful. Can't recommend them highly enough if you are a landlord.

30 de mayo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Dear Hilary,

Thank you for sharing your experience. We understand that dealing with tenancy issues can be stressful, especially when personal circumstances add further challenges, so we're pleased we could be there to help when you needed us.

Stephanie and the team work hard to provide practical advice and clear guidance, and it's wonderful to hear that their support made a positive difference. Your feedback means a great deal to us, and we're grateful for your recommendation.

Wishing you all the very best, and please don't hesitate to get in touch if we can assist you again in the future.

Kind regards

Valorada con 5 estrellas sobre 5

Becky has been extremely efficient…

Becky has been extremely efficient since the start of my most recent tenancy, the second one with The Personal Agent so far.
She has been on it with every issue and question I raised and she has been very helpful, responding quickly and with clarity.

2 de junio de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Dear Nico,

Thank you for your kind review and for choosing us again. We're delighted to hear that Becky has been so helpful, responsive, and efficient throughout your tenancy. We'll be sure to pass on your lovely feedback to her.

Kind regards

Valorada con 5 estrellas sobre 5

The team

The team, and especially Stephanie have been very helpful as one tenant moved out and we start to look for another. Thanks for making it easy!

2 de junio de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Thank you for sharing MD, and for your 5-star review

Valorada con 5 estrellas sobre 5

Personable Agent

Organised, well briefed on both the property and the market, punctual and a clear communicator. Thank you

26 de mayo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Thats great to hear, and thank you for sharing.

Valorada con 5 estrellas sobre 5

We’ve been customers for over a decade

We’ve been customers for over a decade. Great experience. Very responsive. Becky has been particularly helpful. She listens fully and takes prompt action where needed.

29 de mayo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

That is great to hear, and thank you for trusting and using us to help you over the last decade. We really appreciate your support.
Kind regards

Valorada con 5 estrellas sobre 5

Supportive, helpful and efficient

The Epsom branch is a really great team. We have rented our flat in Capitol Square with them for five years and they have always been helpful and efficient. In particular, Stephanie has been really supportive and helpful and she has frequently gone above and beyond in answering our queries and advising us of our options.

28 de mayo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Dear Lily,
Thank you for your kind words and for trusting us with your property over the last five years. We're delighted to hear that you've had such a positive experience with the Epsom team. Stephanie will be especially pleased to hear your feedback, and we're glad her support and advice have been so valuable. We really appreciate your continued trust in us.
Kind regards

Valorada con 5 estrellas sobre 5

Fantastic Letting Agency!

Letting or buying a home comes with natural challenges and stresses that need to be overcome. It is unavoidable and inevitable, and I would not look for an agency to remove these from the wake. What I do look for is a partner, who can walk me through the process, think creatively, and who shows genuine care for the outcome that I am looking for. Callum Kirby and The Personal Agent have been fantastic partners throughout my journey and I feel well looked after as a result. I also want to thank Natasha Sanchez for stepping in and providing equal service and partnership when Callum was OOO. What a great team! I strongly recommend this agency.

16 de mayo de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Dear Kristen,
Thank you for such a thoughtful review. We're delighted to hear that Callum provided the support, guidance, and partnership you were looking for throughout your journey. It's also wonderful to know that Natasha was able to step in seamlessly and deliver the same level of care while Callum was away.

We really appreciate your recommendation and your kind words about the team.

Kind regards

Valorada con 5 estrellas sobre 5

Very good service

Staff were all very pleasant maintained contact throughout Advert was clear with very good photos
Process once new tenants found was well prepared and not delayed

30 de abril de 2026
Opinión espontánea
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Respuesta de The Personal Agent

Thank you for your review, and for sharing Sue

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