The Personal Agent Opiniones 

1224
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had an issue with the dishwasher, that led to be out of order for about less than two weeks 😑, we thought that it had to be replaced by a brand new one, which costs a lot in these days... We con... Ver más

Valorada con 5 estrellas sobre 5

I have just sold my property through Personal Agent. The sales progression was dealt with by Sarah Goddard who was amazing. She kept me in the loop every step of the way and explained any developments... Ver más

Valorada con 5 estrellas sobre 5

Always a pleasant experience when communicating with The Personal Agent Staff. Special thanks to Katy Jones! A lovely lady and delight to meet when carrying out our property inspection. Katy was so ac... Ver más

Valorada con 5 estrellas sobre 5

Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to pro... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia inmobiliaria
  2. Agencia de alquiler de inmuebles

Escrito por la empresa

Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
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3 estrellas
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1 estrella

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4,9

Todas las opiniones

(1224)

212 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Very professional and excellent in keeping us knowing what is happening

4 de noviembre de 2025
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Respuesta de The Personal Agent

Thank you for sharing Carol

Valorada con 5 estrellas sobre 5

They had the right level of push

They had the right level of push. They wanted the sale but also worked to get the right price for us.

Sarah post sale was great.

4 de noviembre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thank you for trusting your house sale with us Nathalie, and your 5 star review. We wish you all the best

Valorada con 5 estrellas sobre 5

outstanding property Mangement..

Charlotte is an outstanding property manager! She is always prompt, professional, and responsive, providing quick solutions to any issues that arise. While there can sometimes be delays in responses from the landlord, Charlotte consistently keeps me informed and handles everything efficiently. I truly appreciate her dedication and proactive approach — she makes renting stress-free and straightforward. Highly recommended!

3 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thoroughly recommended

As a landlord I have always found the Personal Agent, and in particular Michelle Hobbs to be extremely efficient and professional. They have managed my property for a number of years, and I have complete trust in them. I would thoroughly recommend their services.

30 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thats great to hear, and thank you for your review

Valorada con 5 estrellas sobre 5

Appreciate you Sarah!!

Sarah has been fantastic dealing with our purchase. Went above and beyond to ensure we got over the line. Always at the end of my worrying emails, guiding and advising. Eternally greatful Sarah, Thank you!!

28 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

So are so pleased we got there in the end, and thank you for sharing. Sarah is over the moon.

Valorada con 5 estrellas sobre 5

Great experience

Callum was amazing at showing me around on a viewing friendly and professional!

25 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thats great to hear, thanks Carly

Valorada con 5 estrellas sobre 5

Selling our flat


Mark and his team were absolutely amazing,very helpful,very professional,guided us in the right direction
Kind regards
Gerry and Chantal

27 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thanks for sharing Gerry and Chantal, its really appreciated

Valorada con 4 estrellas sobre 5

I have been in touch with Callum

I have been in touch with Callum. He is quick with his responses and really friendly. I would happily recommend Callum to anyone looking for a reliable and trustworthy agent.

3 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thats great to hear, thank you for your review

Valorada con 5 estrellas sobre 5

Great experience with Callum

Had an overall great experience with Callum. Hes managed to resolve all queries I've had, and it's been smooth sailing with him.

24 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thats great to hear Rakish, and thank you for sharing

Valorada con 4 estrellas sobre 5

Landlord review

Everything went very well leading up to the rental or our property, and has continued to go well with the Personal Agent. The only reason for 4 stars is that communication in regard to minor maintenance issues could have been clearer at the start, but this could have been misunderstanding on our part. Generally communication is very good and responsive, and we are very happy with the service they are providing.

21 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thank you for your review, and constructive feedback which is taken on board. We appreciate you taking the time to share.

Valorada con 5 estrellas sobre 5

Periodic property inspection

After periodic property inspection, Charlotte Evans addressed all of my concerns promptly and ensured I am well-informed at every step. She and her team (based in Epsom) were very helpful throughout the entire process.

14 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thats great to hear, and thank you for sharing Minma

Valorada con 5 estrellas sobre 5

Excellent Agent

Been dealing with The Personal Agent for some time now for our property rentals and they have been excellent and extremely professional. In particular Callum Kirkby, the Assistant Manager at Epsom has been extremely helpful, knowledgeable and deals with everything quickly and professionally.

17 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thanks for sharing Jo

Valorada con 5 estrellas sobre 5

Very smooth and timely support with our…

Very smooth and timely support with our international move into (and out of) a rental property in Epsom, Surrey. Swift and professional communication - thanks to Callum and team. Would recommend ☺️

15 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thats great to hear Lori, and thank you for your review

Valorada con 5 estrellas sobre 5

Rating Based on Stephanie Foley ONLY!!

Rating Based on Stephanie Foley ONLY for end of tenancy and returning deposit to us. Stephanie is a a credit to TPA! Can’t thank her enough for all her efforts recently.

13 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Stephanie says thank you for your kind review

Valorada con 5 estrellas sobre 5

Charlotte attended to carry out a property inspection

Charlotte attended to carry out a mid-term inspection. She gave me plenty of notice for the visit and explained what i should expect. She was very friendly and thorough, making sure i had the opportunity to raise any concerns.

1 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thank you for your review Michelle

Valorada con 5 estrellas sobre 5

Thank you Charlotte!

Thank you Charlotte for assisting with everything from deposit and payment queries to leaky radiators. You have a kind and professional manor, and it is appreciated so much.

8 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

Thank you for your review Josie, really appreciated

Valorada con 5 estrellas sobre 5

Great service- quick

Great service- quick, efficient and timely. They go out of the way to facilitate you and are very kind! Charlotte is great with property management services. Thanks!

8 de octubre de 2025
Opinión espontánea
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Respuesta de The Personal Agent

We really appreciate your review, thank you

Valorada con 5 estrellas sobre 5

Excellent Service

I recently viewed a letting property with Callum Kirkby from The Personal Agent, and I was really impressed with the experience. From the start, he was friendly, professional, and incredibly knowledgeable about the property. The viewing was well-organised and unhurried, allowing me to get a real feel for the place.

Callum answered all my questions clearly and honestly, and followed up promptly with any additional information I needed. I actually reached out to him a few times after for support with the referencing process and he was super helpful and quick in coming back to me. It made what can often be a stressful process feel straightforward and easy.

I really appreciated the warm, approachable attitude and the genuine care shown throughout. Excellent service from start to finish!

6 de octubre de 2025
Opinión espontánea

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