I've been buying clothes, bags, shoes and belts from The Row for quite some time now and I have recently been really disappointed because the quality, which was one of the main reasons for me buying t... Ver más
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Consulta las opiniones de los clientes
Not only is The Row fully unsustainable, but their brand is mostly copying the big brands like Hermes and Gucci. What is left to their ‘unique imagination?’ You would believe that this young generat... Ver más
I bought two Stepny wool turtle neck sweaters from a store in Seattle that were $700 a piece. I only wore them a couple times and they started pilling terribly. Very disappointed in the quality for... Ver más
The Row has the worst customer service I've ever encountered. Purchased a special leather bag that developed quality issues. After contacting them, they asked for a return and said thye could repair i... Ver más
Información sobre la empresa
- Tienda de ropa para mujeres
- Tienda de bolsos y equipaje
- Tienda de ropa
- Tienda de accesorios de moda
- Zapatería
Información proporcionada por diversas fuentes externas
The Row est. in 2006 by Ashley Olsen and Mary-Kate Olsen. Timeless ready-to-wear, handbags and accessories. Visit the official website and shop the online store.
Información de contacto
New York, Estados Unidos
- www.therow.com
Customer Service is a nightmare
I wish i could give a negative score for the Customer Service.
I received a bag with defect on the 25th of June, which was over a month ago. The return/exchange process has been the worst nightmare. First Email requesting for Exchange - completely ignored. Since then i've sent countless Emails, I've made countless phone calls - most of the time it was ignored.
It's over a month and i've sent back the bag. Still nothing.
The Row is a beautiful brand. Excellent design, quality, and branding. It's a pity such standard did not reflect in your customer service.
28 de junio de 2023
Opinión espontánea
Be warned!
I requested a return on the website almost a week ago and expected to hear back within 24 hours as stated on their return page. I have since sent two reminders and still nothing. I am out more than 1800 Euros and I will NEVER shop with The Row again. Unacceptable.
7 de junio de 2023
Opinión espontánea
The refund has been pending since 11 of…
The refund has been pending since 11 of April . the whole process of ordering ( order 1560), sending it back and receiving the refund has been a complete nightmare. I have already contacted your company several times. For an order placed on the 03/03 I had to wait for a month to receive shipping label and now for over two weeks to get refund. Why is it still pending? What’s your company problem? You never even apologise or try to help. I need my money immediately. You also had a nerve to detract shipping cost, for such a service your customer service team should all be dismissed. I have been a loyal customer for years not only through European and UK websites but also through other luxury retailers, but this experience is definitely going to negatively affect the way I see the brand.
18 de abril de 2023
Opinión espontánea
elegant and simple
Bourgeoise Heel is amazingly beautiful! fall in love with their luxury leather, tailoring is neat and clean.
8 de junio de 2020
Opinión espontánea
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