The Savoy Opiniones 

VISITED OUR FAVOURITE HOTEL LAST WEEKEND.WE WERE MADE VERY WELCOME BY ALL THE STAFF ESPECIALLY MICHAEL OUR BUTLER.OUR JUNIOR SUITE WASOUT OF THIS WORLD.EVERYTHING WAS IMMACULATE.WE ATE IN THE NEWLY REFURBISHED GALLERY RESTAURANT AND QUITE FRANKLY IM SORRY TO SAY I DONT LIKE IT,BUT THATS ME I LOVED IT THE WAY IT WAS.THERE WAS NOTHING ON THE MENU THAT TICKLED OUR FANCY AND IM SORRY TO SAY I HAD A VERY OVERLY LETTUCED SALAD NO OILS OR DRESSINGS WHATSOEVER MY HUSBAND HAD A MAC N CHEESE HE SAID IT WAS LOVELY BUT NOTHING OUT OF THE ORDINARY.SORRY TO SAY IT BUT I REALLY DO THINK THE MENU BADLY NEEDS REVIEWING.THE REVIEWS IVE READ ABOUT STAFF SWEARING AND DIRTY TOILETS I THINK ARE JUST PLAIN LIES.YOU WILL NOT FIND CLEANER TOILETS AND FRIENDLIER STAFF ANYWHERE AND THIS BEING OUR 3RD TIME TO THE SAVOY IVE NEVER EVER HEARD ANYONE SWEAR.ON THE 2ND NIGHT WE ATE IN THE RIVER RESTAURANT WOW WHAT A DIFFERENCE.THE MENU WAS FAR BETTER ANDTHE FOOD WAS DELICIOUS.I HAD THE CHICKEN AND MUSHROOM FRICASSEE AND MY HUSBAND HAD RIB EYE STEAK.NOW...DRESS CODE REALLY THERE ISNT ANY AND I DO THINK YOU NEED TO ENFORCE IT A LITTLE MORE.NO TRAINERS OR TEE SHIRTS AND SMART JEANS.HAVING SAID THAT IT WOULD NOT PUT US OFF RETURNING HOPEFULLY NEXT YEAR BUTMAY HAVE AFTERNOON TEA RATHER THAN EVENING MEAL.IF WE DO ITLL BE IN THIERRES RESTAURANT AS THAT NEVER LETS YOU DOWN SPECIAL THANKS TO CHRIS AND MICHAEL ALWAYS A PLEASURE TO HAVE A CATCH UP.

Currently sitting in my room at the Savoy and disappointed !
We arrived by sleeper train at 8am we asked for an earlier check in and were sent a text at quarter to 3pm when normal check in is from 3 pm ! Gee 15 mins early wow thanks !

It was our sons 9th birthday , we told the Savoy at check in …. we decorated the room with his birthday cards etc …we thought we might get a little cake or something even just a cup cake from the Savoy but….. not a thing ! ( A few years ago I turned up at a normal hotel in the lake district I rang to book and asked if there was anywhere localy to get dinner as it was my birthday....the lady unknown to me went out and bought me a cake and presented it to me the next day.....thats great customer service!)

We booked afternoon tea . We turned up on time to find a complete melee with people queueing in two queues but it wasn’t apparent what the different queues were for, it was bedlam …. We finally got to the front to be told that was for the River restaurant NOT the afternoon tea which was the same lecturn but woman stood next to woman we were talking to ! So we were in wrong queue but no way of knowing ! The correct member of staff then ignored our repeated attempts to talk to her ( just rudely blanked us and looked away) until she was ready to talk to us ….. we then had to go to the back of the queue by which time I went up and asked to be phoned in our room which 30 mins later we were …. In summary it was chaos !

We decide to go to the pool so put on our bathrobes but mine was covered in make up on the inside ! So obviously used by the previous occupant!

Next tonight sat in our room we discuss buying our son a new jacket from the store across the road from the Savoy so we leave our drinks by the bed and head out . We were gone 15-20 mins and got back to find drinks gone our slippers which were drying on radiator gone and our bath robes hidden behind toilet door when they were hung up in the room ! No replacement of drinks …. Great !

Then my wife decided to meet some friends for dinner. After dinner she invited them for drinks at the Savoy ( as I was there with my son who they had never met) . I went to the American bar and asked for five people ...No they replied. I stated I was staying in the hotel surely I could use the bar in the hotel I was staying in...again no was the answer..so let me get this right you cant use the hotel bar after paying a small fortune to stay? Outrageous! The other thing was it was all matter of fact, no empathy in fact almost a pleasure in turning us away .....( Its funny when I stayed previously they were falling over themselves to get me to go to the American bar with emails, staff asking us and automatically being booked into the bar with our restaurant reservation...thats obviously when they need the customers but when they are busy..... tough!)

We asked the maid for more milk each day when we arrived and gave her a big tip. ( I like coffee but it needs to be weakened as the acid in coffee doesnt like me) So the first day we got a couple of extra tiny milk bottles about 50ml of milk. The following day the milk wasnt replenished as we had asked so we ran out of milk. We rang down to guest services and apologised profusely but could we get milk so we can make a coffee in the morning. So we waited for the milk (we were going out) 20 mins later no milk so we went out and came back a few hours later. To find a glass of now warm milk and two cookies ?!?! So we threw it all out as it was not wanted and now warm/stale. So no milk for our morning coffee....on checking out we discovered they had charged us for room service for cookies and milk....!

Having stayed before the whole place now the afternoon tea is up and running has turned into a complete cattle market . Fighting to get past drunken people in front of the small doorway to walk down to the lift was is a nightmare …. The whole atmosphere has just changed … not for the better …trying to get into the bar shouldnt be a lottery .... we thought it was a nice hotel to bring our son but navigating through drunken people to get to the lift I can do without …. Never again !!!

I get the impression there is a veneer of being welcoming and kind but actually the staff are just going through the motions . What would it have cost to bring a little cake or something for my son on his birthday ? Why throw away our drinks why throw out our slippers and not replace them why was a bathrobe so obviously previously worn not checked ? Why ignore us when asking about afternoon tea… what would it cost to put a nice sign on the lectern saying what queue was what ? Why with a hint of glee turn is away from the American bar?

This is a second rate hotel ….. unfortunately just not good enough !

The search goes on to find a decent customer focused hotel.

Afternoon tea
Excellent iona our waitress fantastic great really helpful

However
I would have given you a 5 stars

But unfortunately you have some staff who are foul mouthed
F word ect.

We were sat with American friends it was not very good

They were embarrassed with swearing
If that is what you allow then so be it

For me now I wouldn't go back

Shame 🫠

Recently visited Scoff cake bar at the Savoy. Greeted by Pablo who was very enthusiastic about his cakes. Took a takeaway Tiramisu and ate 2 cakes there. Absolutely delicious and a lovely ambience.

We had a reservation for afternoon tea at 15:15, we arrived at 15:10 and was advised they were still seating the 15:00 reservations.
We waited 30 minutes to be seated, (15:45)
We found this unacceptable as we had arrangements early evening, if a reservation has been made, but not kept it shows a lack of organisation, the afternoon tea itself was great, along with the surroundings and restaurant staff service.

Reservation no 2110280578. What an amazing experience. Firstly the service was exceptional. We had a perfectly positioned table with a lovely view of the dinning room. The Staff were very friendly and attentive. I had the Blackberry and Champagne oysters for starters and the Ribeye with peppercorn sauce for main! My better half had the butternut squash veloute and beef wellington for main. The fillet felt like you were eating a pâté! My Ribeye was seared beautifully and cooked perfectly medium rare. The sides of paprika fries and tender stem broccoli were a beautiful accompaniment. The surroundings were delightful. An all round brilliant experience. Thank you to the Savoy Grill team.

Was at the Savoy Swindon 2/9/2024 ordered the new sticky Korean bowl, plesently surprised. Very tasty dish more people need to try this, really hope its permanently added to the menu. Simply lovely

Just returned from overnight stay in London to enjoy Afternoon Tea at the Savoy. My son had bought the tea to celebrate my wife's 70th.. We enjoy such events and the Savoy reputation is well known. Hotel was everything as expected and marketed, and as was the Foyer venue. Staff were wonderful and yes, a few more sandwiches would have been welcomed initially, but you only had to ask for more. All was well presented, and really enjoyed the whole Afternoon Tea experience. Recognise a little more informal than the Ritz, but disappointed that a number attended in sweat shorts, used trainers, t - shirts or jeans, slightly undermining the Savoy image and rationale behind this special event.

Had 3 course grill meal and good, athmosphere and attention and service were outstanding. Popped in for few drinks at 1890 afterwards, again staff were attentive, drinks fine and great quality and priced competitive to Shard and other less quality places. Had good time, unwinding in heart of London having great food and quality drink afterwards. Highly recommend

Pop in for a quick drink and it lived up to my expectations, price wise it was tad expensive but it is the Savoy and you expect to pay a premium.
The service was excellent and our waiter Nathan was fantastic!
Over all a fantastic experience!!

I took my car in for breake discs and pads. The work was completed. But what I found very off putting was the fact that savoy would not inform me of the cost of the parts used. On the invoice it was not broken down , as in parts , labour ect, when I asked them for the price of the parts they flatly refused to tell me , and told me it was not there policy to inform customers of the price of parts !!. I Only used them as was an urgent job.. never , Never
again

Just had coffee and a chiche at the Wolfox Savoy cafe. The chiche was cold and not the type I ordered, and coffee was like tar. Expensive too, my advise is to avoid it.

Went in this hotel whilst visiting London to view the cristmas lights the hotel was fantastic I even used there Loos 👍 hand cream was a pleasure to use took loads pictures all the doorman had smiles on there faces.. thank you Savoy 🎄

Very disappointed.
Booked months in advance a Xmas birthday tea for a person. Got a price ( written email) and at the last minute the price was changed, increased.
When you make a mistake, if it is, you must keep the agreement taken as it is not your customer 's fault.
However when the customers arrived at the Savoy, they showed their voucher ( email) and they have been seated and asked to order from a dinner menu. The staff of such a place should at least know what they do. My guests also told me that there was nothing festive among the afternoon tea. It was the same as the rest of the year.....only the price was festive
This is sad,a classy place should offer a classy service.
Last time .

Christmas afternoon tea at the Savoy Hotel. We do this every year at notable luxury hotels. Last year was at Claridges, which was beyond exceptional. The year before at The Ritz, which was excellent. This year, we chose The Savoy. What a huge disappointment! It was underwhelming from arrival to departure. Afternoon tea was advertised at a higher price in December due to the menu being described as ‘festive’. Sadly, there was nothing festive about it.
The dress code stated ‘smart casual with an elegant look”. At The Ritz, I was asked to wear a jacket for afternoon tea. I had forgotten, but the Ritz kindly loaned me a jacket during my visit.
As we entered the Savoy, many guests wore sweatshirts, jeans and trainers. After reaching our table in the Thames foyer, the server explained the menu, and we chose the ‘traditional’ tea priced at £90pp plus 15% service charge, plus 20% tax.
Our sandwiches arrived looking rather sad. We were told four different fillings, which worked out at four slim finger slices each plus a small bite-size, very dry bun. I felt guilty about requesting an additional three finger slices that we cut in half to share between the five of us. We were not made to feel appreciated but just a table number. The foyer was bustling and chaotic, with guests entering and exiting while others queued up for the opening of the cocktail bar, which required heavy foot traffic to pass our table.
Tea was hit and miss as we had to catch any passing server for milk as the two small half-filled milk jugs were barely enough for one cup each, and our teapots were not placed on the table so we couldn't top up ourselves. After requesting a second cup of tea, our server proceeded to pour fresh tea on top of old cold tea. The temperature of the tea was tepid. I asked for a fresh cup, but the server did not replace the other guests’ cold tea. Sugar was not served in cubes with small tongs as I had experienced at other luxury hotels but in tacky fast-food-style sugar packets. After tea, we proceeded to the cocktail bar, where I ordered a glass of 2014 Castello Vicchiomaggio red wine, which was offered on the wine menu. The label was presented to me, and the server poured the wine into a ‘white wine’ glass to mid-level. Later, I asked for a 2nd glass of the exact wine, and a different server poured the wine in the same glass inconsistently to one-third level. I asked to see the label; it was 2020, clearly not the wine year advertised on the menu and a completely different bouquet. Overall, it was a very disappointing experience. A five star hotel with one star service.

Visited the Savoy Grill on 24th November 2023
The restaurant is lovely, seating arranged to give you privacy.
The food was excellent but the service was rushed, not enough time between courses. After our meal we were still not finished our drinks and the bill was put on the table and the card machine ready to pay. I did not ask for the bill and was not aware that we were on a time limit.
Due to the rushed service will not be returning to the Savoy Grill, very disappointed.

Wow what a super 3 days at the savoy.The staff are so welcoming and pleasant they go well above their duty to make you feel welcome.I wanted this to be my holiday of a lifetime and the staff certainly made it just that. The breakfasts were fabulous and eggs benedict was superb.we ate in the Savoy grill on two occasions and Thierry made sure that everything was perfect.His staff are all brilliant and I'm sure he's very proud of them.We had the most amazing rum baba...flambeyed at the table.It really is a very special hotel run by very special people.Thank you all so much a special thank you to Thierry.chris and Dan and the very talented Bellinda whose Christmas Dec's were amazing.xxx

Arrived at the Savoy to celebrate my birthday. We arrived a little early therefore had time to have a drink in the American bar and we were served by a lovely barman named Nathan. Who was truly excellent in his service and hospitality.
We went along for afternoon tea ☕ and had the most wonderful experience. Ioni we think that's how you spell her name really looked after us very well couldn't do enough for us .
Thank you for my lovely little birthday cake and card. This made the experience even more memorable. Hope to be back for the Christmas afternoon tea.