The Workplace Depot Opiniones 175

THIS WAS QUITE A COMPLECATED ORDER AND WAS QUITE URGENT AFTER A INCEDENT INVOLVING A SMALL CHILD. ELLIS WAS A GREAT HELP SENDING A QUOTE THE SAME DAY, SHE ALSO SORTED THE CREDIT APPLICATION OUT FOR US, WE HAVE NOW RECEIVED THE ORDER SO THANKS AGAIN ELLIS FOR ALL YOUR HELP AND PLEASE PASS ONOUR THANKS TO THE REST OF THE TEAM

First class service! Never has a transaction been so easy.

Very please with the support we have had in getting our goods Ready and sent within 1 day everything arrived safely and happy with the order.. Ellis has been a great support through out.

Very pleasent customer service from Ellis.
Simple process, good price and delivery on time.
Can’t fault it. Will be using workplacedepot again.

We had a fast deliver of a product that was exactly as advertised. We were very pleased and would use this company again.

Best sales for Ellis!
Quick reply and faster help and support.

From PopMart UK Corporation LTD

5 Stars - Excellent Service and Product Quality

I recently placed my first order with The Workplace Depot and was thoroughly impressed with the entire experience. The ordering process was straightforward, and my items arrived promptly and exactly as described.

The product quality exceeded my expectations, and everything was well-packaged and in perfect condition upon arrival. What really stood out was the customer service—Ellis, my Sales Administrator, was professional, helpful, and made the whole process seamless. It's refreshing to work with someone who clearly takes pride in their service.

The pricing was competitive, and I appreciated the proactive follow-up to ensure I was satisfied with my purchase. I'll definitely be returning for future office supply needs and would recommend The Workplace Depot to other businesses looking for reliable service and quality products.

Special mention to Ellis for excellent customer service throughout.

Outstanding delivery service, customer service and final product. Highly recommended

Easy to navigate website. Placing the order was straightforward. Delivery was quick Everything arrived well packaged and in good condition they supplied fixing bolt which I was prepared to buy additional fixings not need . fitted the next day client was very happy great service all round many thanks, Steve

Ellis is always super helpful and response times are unmatched! What a credit to the team.

We recently placed our first order and were very pleased with both the service and overall experience. Everything arrived safely and as expected, with clear communication throughout.

Ellis was particularly helpful, approachable, and proactive in ensuring everything ran smoothly. It’s always refreshing to deal with someone who is responsive and genuinely supportive.

We would have no hesitation in placing further orders and look forward to continuing to work together.

Faye - Evolve Contract Solutions

Good quality products and helpful customer service

I ordered a driveway mirror it arrived quickly as promised, i had a small problem it was resolved equitably and very very quickly - an exceptionally good trading company will use again and again and recommend to others.

On the 7th February 2026, I ordered from Amazon 3 Heavy-Duty 5 Tier Plastic Shelving Units from a company called The Workplace Depot. They were expensive at £71.99 each, with free postage, so a total of £215.97 for all 3 units.

I originally wanted to buy 6 shelving units, but as these ones were quite expensive, I decided to only buy 3 just now and would buy another 3 when I could afford to buy them.

They were delivered on the 12th February 2026 and I have not opened them yet, as I need help to open and build them up, due to being a disabled pensioner.

On the 13th February 2026, a parcel was delivered to my home, containing a First Aid Kit for 10 people. There was no note inside the bag, saying who had sent it and why I had received it, as I had not ordered it.

I saw a small label on the Royal Mail postage label, that the company who sent the First Aid Kit, was The Workplace Depot.

I went on to their own website to see how I could contact them, to ask why they had sent the kit to me. I also wanted to have a look at all the other things that they sold. I was shocked to see that the same Heavy-Duty Shelving 5 Tier Plastic Shelving Unit was priced at £49, with free postage, as are all the items on sale on their website.

I contacted their customer services about why they sell the same shelving unit on Amazon at a marked up price of 49% more.

Below is a copy of what they said to me, in their email dated 12th February 2026.

“We completely understand your concerns, especially given the circumstances you have explained. Please allow me to clarify. Amazon operates as a separate marketplace and applies its own selling fees, commission charges, and fulfilment costs to products sold through its platform. These additional costs mean that prices listed on Amazon are often higher than those available directly on our own website.

While the shelving units are the same product, the pricing structure on Amazon differs from our direct website pricing due to these third-party fees. Unfortunately, we do not have control over the additional charges Amazon applies to orders placed through their platform.

We are very sorry that this was not clearer at the time of your purchase, and we completely understand how frustrating this must feel, particularly when you are budgeting carefully. Your feedback is important to us, and we truly appreciate you bringing this to our attention”.

They never mentioned that they had sent me a First Aid Kit, or why.

Under the Consumer Protection from Unfair Trading Regulations, I believe that the Amazon listing constitutes a "misleading omission" by hiding the fact that the same seller offers a significantly better deal directly.

This company blamed Amazon for the inflated prices, due to Amazon fees that they add. Amazon say that it is the seller who sets the price on Amazon, so maybe both of them are breaking Consumer Regulations. A 49% mark up on Amazon, on their price on their own website is a disgrace.

Quick response, quick delivery when available and really helpful with product knowledge.

great service and fast turn around with products and enquirys.

Had a lovely experience with Ellis who was patient and attentive when I needed assistance with my order. She guided me through the process and was knowledgeable of the products I needed. Would definitely recommend!

I ordered a step ladder and inadvertently put my old address for delivery(I’m getting on a bit).
I emailed the company and within minutes I had received a mail back stating that this had been sorted and to be assured that it would be delivered to my new address.
This was first class customer service treating me with respect and value that money just can’t buy.
I’m pleased to say the item did arrive at the correct address and the item I purchased was of the highest quality and the cheapest I could find it anywhere.

Colleague got some products exported recently, wish they shipped directly to us!

I bought a new step ladder ( LADDER-ALUMINIUM5 Lightweight Step Ladder (1500mm 5 Tread) for my job as a decorator, it was so noisy to go up and down it was unbearable for me and everyone I was working with. I would’ve happily replaced it with something a bit more sturdy but the response I got from my feedback was total disinterest .
The response after sending a video of the terrible squeaking was
“ Thank you for sending the video — this has been very helpful.

After reviewing it, we’re unable to identify any manufacturing faults. The noise heard is normal for this type of ladder”.
I wish I could post the video but don’t buy these ladders , they are very flimsy and make an awful noise with every step up or down.
Needless to say after my first experience of using The Workplace depot I won’t be using them again for any workplace needs.