I purchased a jacket for a law…
I purchased a jacket for a law enforcement person in my family on November 28, 2018 to insure delivery for Christmas. You immediately begin getting bombarded by emails from a Nicole Pennington. The company, that purports to be a family owned business, which has no telephone number to call claimed that it was shipped. Sixteen emails later with customer service person named Anna Laing, still nothing. She claimed that each time you order, the item is made to order and that another one was being shipped to me. It is now December 18 and still no item and when I just asked for my money to be refunded because whether the item actually exists or gets shipped it won't be until AFTER the holidays, despite promising holiday deliver, she claims that she had to send an email and will get back with an update. This is unacceptable and I believe that this is either a scam or the law enforcement items are being shipped from Asia. But either way, do NOT do business with this company. They will take your money and you will NOT get the items that you purchased. Nor will they refund your money as I asked them in several emails. "Anna" simply says that she has to email someone and will "update" you. What kind of customer support is that when someone just runs interference to give you the runaround? All you will get is a headache and the runaround, no item and no refund 16 emails later.
18 de diciembre de 2018
Opinión espontánea