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Think Green Partners Opiniones 

230
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Have had several unsolicited calls from this company claiming our solar panel installer had gone into receivership and they offered an engineer to call service our panels etc. Our installers have not... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful advisers whenever I contacted the company & if they needed to call you back they always did. The installers were very professional, there was a problem connecting the inverter to the int... Ver más

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Valorada con 5 estrellas sobre 5

I requested to relocate my batterys and charger from my loft to a brick building in my garden. After contacting TGP who installed the system, it was arranged to carry out the move, a few days la... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

TGP are an excellent organisation to deal with. You can rely on the information they give you - they only sell you services/equipment you require and equally tell you what services/equipment you do n... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de energía solar
  2. Equipos y soluciones de energía
  3. Servicio de reparación
  4. Empresa de energía termal

Escrito por la empresa

At Think Green Partners, our vision is to help both residential and commercial customers protect themselves from ever-rising gas and electricity costs through the adoption of renewable energy solutions. Whether through Solar PV systems or heat pumps, we are committed to providing sustainable, cost-effective alternatives. From our knowledgeable finance team to our skilled and dedicated installers, every part of our business is focused on delivering an exceptional service. We pride ourselves on supporting our customers every step of the way, ensuring a smooth, transparent, and high-quality experience from initial enquiry through to final installation.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

230 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 93% de las opiniones negativas

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3,8

Todas las opiniones

(230)

55 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The phone was answered almost…

The phone was answered almost instantly, a bloody good start I am sure you would agree! Amber, the lady that answered my call, LISTENED! anothe rarety! She quickly looked into my queerie (eh)! and put everything on the right footing. friendly advice and efficiency. What else do we wish for!

11 de noviembre de 2024
Opinión espontánea
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Respuesta de Think Green Partners

Thank you for your feedback Mr Gough! Much appreciated!

Valorada con 5 estrellas sobre 5

Great experience

I recently had a fantastic experience with Think Green Partners for my solar panel installation. From the initial consultation to the final setup, their team was incredibly professional and knowledgeable. They guided me through the entire process, answering all my questions and tailoring the system to my needs. The installation was seamless, and they completed it ahead of schedule. Since going solar, my energy bills have significantly dropped, and I feel great about contributing to a greener planet. I highly recommend Think Green Partners for anyone considering solar energy!

22 de octubre de 2024
Opinión espontánea
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Thank you for your feedback

Valorada con 1 estrellas sobre 5

I was cold called regarding my solar PV…

I was cold called regarding my solar PV system. The topic was inverter warranty. I told them that it was out of warranty but they still wanted to visit. They inspected the generation meter and the inverter. They told me that the inverter was under sized. It definitely is not. They asked why I was exporting so much power and that I should be using it to save money. I said that I was happy to export what i didn't need because it contributed to reducing gas burn and carbon reduction in the national grid. They told me that this was incorrect. They are absolutely wrong on this point. Their general line of questioning was abrasive and as I argued with them they be came abusive. I asked them to Leave. they said that people like me made them sick!!

17 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Signed up to a 10yr contract for…

Signed up to a 10yr contract for inverter replacement solar panel service. Cancellation confirmed as received within 5days and full refund promised. That was on 5th September. Credit card provider now actioning Section 70 against Company for £3k. Disgraceful.Form your own opinion.

4 de septiembre de 2024
Opinión espontánea
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Respuesta de Think Green Partners

Our contracts clearly state that refunds are processed within a 14-day refund period. While we appreciate that you confirmed your cancellation on 5th September, this does not mean that the refund is required to have been received immediately.
We would also like to reassure customers that no customer of ours who has cancelled their contract and been entitled to a refund has been refused their refund. We have a clear process in place for handling cancellations and refunds, and these are processed in accordance with the terms of the contract.
We therefore feel it is unfair to suggest that the company has acted improperly or that a refund will not be provided when the agreed refund process is still within its stated timeframe.
We are, of course, happy to discuss the matter directly with you and provide any clarification required regarding the status of your refund.

Valorada con 5 estrellas sobre 5

Great Job

After having dealt with 3 solar companies previously, it was refreshing to deal with a company who was knowledgeable and professional throughout the install.
The salesman was the best I have dealt with so far, the installer's were quick and efficient and the helpdesk lady ,Amber was very helpful and went the extra mile with ensuring call backs to keep me posted. She deserves some recognition and a reward.

6 de septiembre de 2024
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Thank you for your feedback

Valorada con 1 estrellas sobre 5

Haven't experienced a worse company

Haven't experienced a worse company, contacted Parents (Over 80) via cold calling, sold them a 10 year maintenance package for what essentially was an inverter replacement. Had parents sign to start work withing 14 day cooling period. Customer service was rude when asking cancellation questions.

Avoid this company.

5 de septiembre de 2024
Opinión espontánea
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Respuesta de Think Green Partners

Dear chris,

The 10 year maintenance agreement was taken out during a home visit, the maintenance contract doesnt just consist of a inverter replacement as mentioned in the contract it covers various items for both parts and labour which consist part of a PV system and also includes a yearly onsite inspection of the system and cleaning of the panels.

We have received the notice to cancel the agreement today and have actioned it immediately.

Valorada con 5 estrellas sobre 5

The engineer arrived within the time frame agreed.

The engineer arrived within the time specified and, over the next few hours fitted a new battery and control unit for my solar panels.
Installation was smartly done and tidily fitted alongside my solar panel control unit.
No problem with fittings!
Most impressed!

2 de septiembre de 2024
Opinión espontánea
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Respuesta de Think Green Partners

Dear Mr Milward,

Thank you for your review, It is great to hear that you are happy with the installation.

If we can ever help in the future, please don't hesitate to contact us.

Kind regards

Valorada con 4 estrellas sobre 5

This Company is well organised helpful…

This Company is well organised helpful and knowledgeable. The installation went very well with an explanation of how things worked.
Head Office was very efficient and helpful.
The only slight hitch was the changing twice of the estimated time of installation this was a minor problem that is always liable to happen.

29 de agosto de 2024
Opinión espontánea
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Respuesta de Think Green Partners

Dear Mr Mickleburgh,

Thank you for your review, It is great to hear that you are happy with the installation.

If we can ever help in the future, please don't hesitate to contact us.

Kind regards

Think Green Partners

Valorada con 5 estrellas sobre 5

I want to thank Preet for organising…

I want to thank Preet for organising Nick the engineer to come to our home and remove a faulty Battery for our Solar panels.
Preet has worked hard to arrange for a replacement Battery which is coming on the 9th September.
We appreciate her help in keeping us informed of progress, which is professional and what you expect from a first class company. There is also a suggestion that we may be compensated for the three months when it did not work.

30 de agosto de 2024
Opinión espontánea
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Respuesta de Think Green Partners

Dear Mr Bexon,

Thank you for your review, It is great to hear that you are happy with the installation.

If we can ever help in the future, please don't hesitate to contact us.

Kind regards

Think Green Partners

Valorada con 5 estrellas sobre 5

The installer turned up within the…

The installer turned up within the allocated time frame and were helpful with the installation and they did a good tidy fit. They cleared all packaging and all sundry materials. A full explanation was given on how the system worked and looking to see how much money I’m going to start saving

19 de agosto de 2024
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Thank you for your feedback

Valorada con 1 estrellas sobre 5

Warning - hard sell.

Similar to the last review on a bad hard sale experience.
I received a letter offering a free review of my solar panel system as they had previously supplied parts to my house (before I owned it). I checked the company out online and decided to email them for more information. I got a call straight away offering a home visit the same week. I questioned the urgency and why they were offering a review. Eventually, I agreed on a visit.
On the day the salesman called to ask to come earlier which I said no to, I was working, he arrived early ringing the bell twice and looking through the window to see I was on a work call. He waited outside until I opened the door a while later.
He looked at the equipment in the loft, took pictures without consent and within five minutes had finished and went into a hard sell which was inappropriate. I was glad when he left and wished I had not responded to the letter.
I hope others will learn from my mistake.

15 de agosto de 2024
Opinión espontánea
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Respuesta de Think Green Partners

Dear anna,

We did not install the solar panels at your property, we have provided you with a visit to check the pv system and to see if any recommendations could be provided. Upon our visit and taking images to then show you we noticed the inverter had no power being generated again a picture of this can be re-sent to you should you require it. Our advise was to look at a maintenance cover with us which would mean we would diagnose the issue and fix or replace the current inverter. A quote was left with you, we apologise if you felt it was rushed however we noticed an issue and wanted to bring it to your attention as soon as possible.

Valorada con 5 estrellas sobre 5

FROM THE INITIAL VISIT OF THE SURVEYER…

FROM THE INITIAL VISIT OF THE SURVEYER TO THE ACTUAL FITTING ON THE ROOF BY THE TECHIES ALL WENT SMOOTHLY (AS I HAVE COME TO EXPECT FROM TGP)

8 de agosto de 2024
Opinión espontánea
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Respuesta de Think Green Partners

Thank you for your feedback

Valorada con 5 estrellas sobre 5

Solar Energy

With the installation of batteries for the storage of solar energy by TGP I can say that all personal that I have had contact with have been courteous,very friendly and helpful.
I have no reservations in recommending them.

27 de junio de 2024
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Thank you for your feedback

Valorada con 1 estrellas sobre 5

Received a cold call from a "Private…

Received a cold call from a "Private Caller". The caller claimed that he was offering help to recover money for inverter warranty where the installer has ceased trading. Caller would not explain where they had obtained my number or whether they did a TPS check before calling. Caller claimed it was not a cold call as he wasn't selling anything - wrong! When asked the name of his company, he said, "Think Green Partners", based in Hainault.

10 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

They know thier onions

When these guys rang about solar battery, I was skeptical having heard these things before. However, the 2 guys who arrived knew their onions. We had a long debate about economics and it turns out to give a potentially better return than a cash ISA.

The installation went well (I wanted the battery outside) and apart from some brick dust, all was neat and tidy.

The only glitch was a misunderstanding about payment. The T&C say payment is due after . . . commissioning. To me that means all functions are tested. TGP think otherwise. However the 10 year guarantee and buying on a credit card should look after that.

And the price was competitive.

21 de junio de 2024
Opinión espontánea
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Thank you for your feedback

Valorada con 1 estrellas sobre 5

UNPAID REVIEW SHOWING THE REAL THINK GREEN

In years past think green enployees cane onto my property and cut the front gatdamged e lock .One of the used an gas powered weed wacker and glass ornamental solar powered lights and weed wacked my seedling hedge down .THIS IS A REAL REVIEW AND NOT A PAID REVIEW GO ON YOUTUBE AND YOU CAN SEE THE PICTURE OF THE THINK GREEN EMPLOYEE GIVING ME THE FINGER -THIS OCCURRED APPROXIMATELY FOUR YEARS AGO BUT POSTED TODAY

19 de junio de 2024
Opinión espontánea
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Respuesta de Think Green Partners

Dear bob henry,


We can see you are based in canada, we only operate business within the United Kingdom.

Our members of staff would never be using a gas powered weed wacker as we install solar panels and battery storage systems only not garden maintenance, It seems as though you may have us confused with another company.

Valorada con 5 estrellas sobre 5

Solar and battery install experience

Hi,

I found TGP online after searching as they are local and had a good rating. Along with 3 other Solar providers who came to my home and explained the costs, what I would be getting, how it works, what's covered, the process, the install, after care, customer service etc I picked TGP.

Overall the best option. The reason being because I was going to add a loft extension in 4 months time (installed in 2022) and I wanted to add as many panels to the converted loft roof, run cables in the wall etc. The second stage was to run cables after the kitchen extension was complete (installed in 2023). The soalr panels on the kitchen extension roof was the last part to be installed along with the inverter and battery (was recently installed out May 2024). Having the ability to come out in stages really helped. They even saved me costs by utilising my existing scaffolding and gave me a referral fee due to 2 other recommendations.

It can be quite daunting and almost going into the unknown with solar panels, but TGP broke down exactly how it works, giving real world figures and setting expectations. They helped with the payments and breaking them down into stages of work completed.

They always respond to my calls and whether its questions, support or something else.

Thanks to Hardeep, Liam, John, Charlie and Kayden.

31 de mayo de 2024
Opinión espontánea
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Respuesta de Think Green Partners

Thank you for your feedback

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