Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply.
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Consulta las opiniones de los clientes
I've been ordering from Threadless since *checks account, 2008, with 36 orders in total. Three of those orders have included shirts which didn't have a great print on them (around the start of the pan... Ver más
La empresa ha respondido
If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... Ver más
La empresa ha respondido
First: I am a customer and not an artist. The products arrived very fast beautiful. The support is amazing. I had a problem with a product. They responded immediatelly, very friendly and understan... Ver más
Información sobre la empresa
Sobre Threadless
Escrito por la empresa
For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.
But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.
At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.
Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.
Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.
Let’s make great together.
Información de contacto
Estados Unidos
- help@threadless.com
- www.threadless.com
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Love the designs and service!
Love the designs, and quick turnaround on shipping! On my second order, I downsized from an XL to a Large, and found the sizing just wasn't quite what I wanted. Reached out to Customer Service and they replied within 24 hours with a full credit. I even asked them for a partial because I accidentally order 2 of the same shirt, but they still gave full! They earned a customer for life!

Respuesta de Threadless
Great service!
Ordered four shirts and a small art print. The only difficulty I had with ordering was choosing from all the great designs. The shirt quality was as expected and the prints were good quality based on the price I paid. I think the sizing is confusing if you’re not used to choosing based on measurements. I ended up having an issue with the sizes I ordered but customer service was fast, helpful and friendly. I would order from this company again.

Respuesta de Threadless
confirmed: print quality is atrocious now
I have an old batch of shirts that I ordered about 6 years ago from them which still looks great. So was eager to order some new designs. Recently ordered a new batch and made sure to select highest quality on all shirts. However after only 2-3 washes, prints on all shirts have started to peel off. Shirts looks terrible and are basically unwearable now. Hugely disappointed. This is on very soft laundry programmes that cause no issues whatsoever with other shirts.

Respuesta de Threadless
I am giving 5 stars because I believe…
I am giving 5 stars because I believe things will be ok but I placed an order and paid for it with ccard but have yet to receive any kind of email to confirm anything? how can I confirm?

Respuesta de Threadless
Print quality has dropped massively
Print quality has dropped massively, ordered 8 t-shirts a year ago almost all of them have lost the print completely. I have older t-shirts from 6 plus years ago, all with good print quality to this day. Really disappointing. Maybe it was a batch but it appears other people have experienced the same problem.

Respuesta de Threadless
5 star customer service
I ordered some Steven Rhodes shirts and the print and shirt quality were great. I wanted to leave a review because of the great customer service experience when I had made a mistake with my own order. The got back to me right away and they were so kind and amazing. Thank you.

Respuesta de Threadless
Terrible quality (lose threads etc)
Terrible quality (lose threads etc), freight cost not visible until the end of checkout, got hit with import taxes because it was shipped from the US, unable to cancel order even though I tried to do it less than 5 minutes after placing it.

Respuesta de Threadless
Ordered 4 shirts with the same design. All with different print size and position
Ordered 4 shirts with the same design, but all of them look different and nothing like the original design.
First I ordered 2 shirts with the same design. When they arrived with the print in the wrong size and position, I contacted threadless and they assured me that this shouldn't have gone through the QA process and that they would send 2 new free of charge. I finally received the 2 new shirts, but they have the exact same issues as the last 2 shirts. Wrong position and size of the print. The fact that the shirts costs 66 USD each is absolutely crazy when the printing is SO bad. I dont know how its possible to fu.ck up a print so simple 4 TIMES!

Respuesta de Threadless
Print and quality of the shirt is awesome. Fantastic customer service
The print and quality of the shirt is awesome. The company also made the size exchange extremely easy. Great quality and service all around!!

Respuesta de Threadless
Great shirts but confusing review.
The tee shirts were a hit with my grandson. However the review they asked me about do posted the wrong shirts.

Respuesta de Threadless
I wish to report a stellar experience…
I wish to report a stellar experience with Threadless Customer Service and their products. I had a problem order, part of which was due to my lack of complete understanding about some sizing matters, and they not only educated me as to how to better make an order which would work for me, but quickly sent new shirts. I couldn't be more pleased with how well I was treated, as well as happy with my purchase.

Respuesta de Threadless
Very nice support team and quality
Very nice support team and quality products.
I made my shop when they just had started the "personal shop" website years ago.
Back then a person who bought my stickers got them in an incorrect color (wasn't enough blue) and contacted them, and very fast they sent them new ones for free in correct colors. Mistakes like these can happen to any printing company, especially in the beginning, and they took care of it very professionally.
TIPS: If you get a "defect" product by any printing company, then contact the company before you complain by doing reviews, they could help you, and by informing them about it then they should be able to learn from their mistakes and prevent it from happening again.

Respuesta de Threadless
TWO faded shirts and a missing one!
I ordered a Nathan Pyle cartoon t-shirt on Threadless as a Christmas present for my daughter in Nov 2022. It arrived in early Dec but it was faded! What was supposed to be Earth (you know, blue and green) was light grey and dark grey.
I wrote to them and they apologised and said they would send me another. At the end of Jan 2023, I wrote them to say I never received a second shirt so they were nice enough to send out another but said it would be the last.
I JUST received it last week. Four months after my initial order. And it is ALSO FADED! Exactly the same as the first one! So my daughter has two faded shirts of the same design and no proper present! I had been so excited to get this for her but it has been one huge disappointment.
Their customer service was quick in replying emails and polite, but unfortunately quite ineffectual.

Respuesta de Threadless
Three months late with an order and…
Three months late with an order and then when it finally arrived today the print is awful. Faded and parts of the image missing. Just the worst.
EDIT:
I have emailed them, as their response has suggested, and messaged on twitter.
Zero response.
EDIT 2: they’ve just edited their response to say that they did email me. Which they did finally do - after my first edit. Very sneaky of them to change their response to make it seem like they had emailed me beforehand.
Their advise was to ‘throw the item away, or donate it’. Seems extremely wasteful to me. Also no one is going to want a printed jumper where half the print is missing. Appalling customer service and appalling company. I do not consider this a successfully resolved issue, the way they seem to be patting themselves on the back for not delivering a quality product on time or of any quality at all is disgraceful.

Respuesta de Threadless
I met this website on 2011
I met this website on 2011, but I order just one time and I am really happy to see how they have grown. I have been ordering from them since last year and all my products had amazing quality. The only problem is that shipping times sometimes are really long.

Respuesta de Threadless
Best people
Best people! They really hooked me up and I was admittedly kind of a pain in the butt

Respuesta de Threadless
They sent me a wrong product twice!
They sent me a wrong product twice!
I am never using threadless again

Respuesta de Threadless
Steep downhill
Long time customer since 2006. They started out with great fabric quality and silkscreen prints. I own 13 year old shirts that still look good. But a few years ago, that changed.
Today the print fades after the first few washes and disappears fast. Quality of the shirts has gone bad too.
My last order was my final one. "Hand wash in cold water" my a**. Just produce a decent quality again. Your shirts used to survive years of machine washing at 90-100°F without losing shape or print.

Respuesta de Threadless
Poor printing
The print washed off after first wash - on cool!
I used to use them alot years ago until their prints got bad so tried them again after a couple of years and sadly the quality really has deteriated.
Contacted them three times and still no responce.
Bad print and bad service

Respuesta de Threadless
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