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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Long time customer with many past orders. my last 2 orders never arrived. I tried contacting them through the help email and got no reply.

Valorada con 5 estrellas sobre 5

I've been ordering from Threadless since *checks account, 2008, with 36 orders in total. Three of those orders have included shirts which didn't have a great print on them (around the start of the pan... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

If you are an artist, think extra carefully whether it is worth to invest tens of hours uploading to them.. and then no inclusion on the marketplace, even if your designs are selling for tens of doll... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

First: I am a customer and not an artist. The products arrived very fast beautiful. The support is amazing. I had a problem with a product. They responded immediatelly, very friendly and understan... Ver más

Información sobre la empresa

  1. Tienda de serigrafía
  2. Tienda de ropa

Sobre Threadless

Escrito por la empresa

Threadless exists to help artists succeed.

For over 20 years, we’ve partnered with hundreds of thousands of artists, promoting their independent art to millions of fans around the world. We are a diverse, global community of artists and those who support them.

But what’s our comic-book origin story? In 2000, we began as a t-shirt company based in our beloved hometown of Chicago. Since then, we’ve evolved into a fully remote company with a marketplace full of apparel, accessories, and home decor, powered by our Artist Shops community. We’re constantly searching for more products for our artists to use as canvases for their best, weirdest, nerdiest, most beautiful art. If you’re an artist, we want your art to be seen—everywhere. And if you’re a fan, we want you to find art and products that let you celebrate your uniqueness.

At Threadless, we celebrate the unique diversity that shapes each of us as human beings. We also support creative expression that drives cultural change and love art that sparks a conversation. Threadless is both a brave space for artists to share their designs and a safe space for all identities to find art that supports the things they care about. Even now, with the launch of Threadless Causes, you can make a positive impact on the world by purchasing designs directly supporting critically important initiatives.

Threadless would not be possible without fellow lovers of art like yourself. Every purchase you make directly supports the artist who made the design. With every design you score and every Design Challenge you vote for, you help shape our eclectic marketplace.

Our Community Experience team is here to help with anything along the way. Don't hesitate to email us with any questions, concerns, or just to say hi- help@threadless.com.

Let’s make great together.

Información de contacto

2,8

Medio

TrustScore: 3 sobre 5

793 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 88% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Easy to get in touch with a real human who does everything they can to make your experience right. Unique products and supporting artists, and the great customer service puts it over the top.

4 de diciembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Kerry,

We're so glad we could help! We really appreciate you taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Fantastic customer service!!!

There was an error where the system forgot about the free shipping, but a customer service employee listed as Desiree helped me out VERY quickly and fixed the issue. She was very polite and professional. I have also purchased shirts and hoodies from them before and they have lasted me quite a while.

3 de diciembre de 2021
Opinión espontánea
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Respuesta de Threadless

Hello Alvaro,

Thank you so much for sharing your experience of working with Desiree from our Help Team. We're always happy to help!

Valorada con 5 estrellas sobre 5

Threadless is consistent and I…

Threadless is consistent and I appreciate that. When I thought there were issues with my order, the customer service response was swift, kind and generous. I couldn't ask for better.

1 de diciembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Anton,

Thanks for taking the time to leave a review! We're always happy to help and are stoked we could make things right.

Valorada con 5 estrellas sobre 5

Love their products and their customer service!

I have been a happy customer of Threadless for years. Their tshirts and hoodies are consistently high quality and the designs are unique and fun. But when I received a product that wasn’t up to their normal standards, I found out just how awesome they really are. They replied to my message promptly and offered a refund or replacement. They were so kind and totally understood my concerns! They even said they would take a look at the product to ensure that the issues I noticed were fixed. This is a great company and I will happily buy more of their products in the future!

1 de diciembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Blakely,

We're so glad we could help get that fixed for you! We appreciate the kind words!

Valorada con 5 estrellas sobre 5

This has been the greatest customer…

This has been the greatest customer service experience I think I have ever had! They have been so helpful and understanding. Along with being very responsive! I would highly recommend shopping with these guys as you won't have to worry about a thing! They will take care of you and make sure you are pleased with your purchase!

29 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hey Kris,

Thank you for taking the time to leave a review! We're always happy to help. Do let us know if there's anything else we can help with!

Valorada con 3 estrellas sobre 5

Quality has gone downhill

Unique concept and lovely artwork, but of late, print is of subpar quality.

I have ordered at least three batches from them, and, while T-shirts bought in 2011 is still perfect today, products purchased after 2015 have completely faded after few washes. Prints fade so much that what was once a T-shirt with a striking artwork is now a solid color shirt without any hint of a print, except maybe a few smudges here and there.

27 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello there,

Thanks for reaching out and we're so sorry about the trouble with the prints on your tees. I wasn't able to find an order or a support inquiry with the information in your review. Could you email our Help Team at help@threadless.com with your order number? We appreciate you sharing your feedback with us and giving us a chance to make it right.

Valorada con 3 estrellas sobre 5

Desepcionado

23 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Victor,

We're sorry to hear you were disappointed with your order. We see that you worked with Desiree from our Help Team regarding the customs fee charged by your local authority. Unfortunately we're unable to have any impact on customs charges. As different countries and areas have different rules, your best bet is to contact your local customs office for tips about how to avoid customs fees in the future. We apologize again for the inconvenience.

Valorada con 5 estrellas sobre 5

Great quality and amazing costumer…

Great quality and amazing costumer service!

18 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Calina,

We're stoked you're loving our products as much as we do! Thanks for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Threadless has great quality products…

Threadless has great quality products and the best customer service. Even though I made the ordering mistake, they were quick to fix it and no extra cost to myself. Service like that is what will keep me buying from them in the future.

18 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Andrea,

Thanks for taking the time to leave a review! We're always happy to help.

Valorada con 5 estrellas sobre 5

Outstanding service

I ordered a shirt, and the fit wasn't exactly as expected. I emailed them to begin a return, anticipating to have to send the old one back. They were so nice and told me to donate the shirt or gift it to someone who would love it. I thought that was really nice and great customer service. I'll be gifting the shirt to my mom, and still excited to get mine! Super friendly also. :)

18 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Chrissy,

We're sorry to hear that tee wasn't the right fit but we're glad Julie Anna from our Help Team could help get you set up with the right size! Thank you so much for the kind words.

Valorada con 5 estrellas sobre 5

First problem in 10+ years; resolved quickly

I have been a Threadless customer for more than ten years. I've always appreciated the print quality and comfort of the shirts. My last order, placed within the last week, is the first time I've had an issue: three of the shirts were printed on a very coarse brand of shirt.

I emailed support and explained the problem. They explained that a printing partner ran out of the correct color in the normal brand used for their shirts and made a substitution. They have also already shipped out replacements for those three shirts that are printed on a different brand without requiring me to send the original three back first.

Mistakes happen, but they handled it excellently and efficiently.

17 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Michael,

We're always happy to help and are stoked to hear that Desiree from our Help team was able to get you set up with replacements. We appreciate you taking the time to share your experience of ordering with us!

Valorada con 5 estrellas sobre 5

A+ Customer Service at Threadless!

My fabulous T-shirt arrived from Threadless much faster than I expected... and I was so sad that it was just a tad too tight, so Threadless offered to send me the next size (already shipped!), and told me to KEEP the other one! I definitely will gift it to someone I know who's going to love it! GREAT customer service - I will be ordering a lot of holiday gifts from Threadless. WOW!! 🙌🏼

16 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Tamara,

We always want to make sure you're happy with anything you order from us and we're glad Julie Anna from our Help Team was able to help set you up with the right size tee. Thanks for leaving a review!

Valorada con 5 estrellas sobre 5

Excellent service!

I ordered a shirt but it was too small when it arrived, so I emailed them back and they said they'd send me a larger one for free without even requiring that I send the original one back. Excellent customer service and really hassle free!

16 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Michael,

We're so glad we could help get you set up with the right size tee! Do let us know if there's ever anything else we can help with.

Valorada con 5 estrellas sobre 5

Great design

Great design , I think I have bought 15 - Fast delivery, to Europe …Good service also, when I ordered wrong color once, the answered shortly …

16 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Janniche,

Thank you so much for your feedback! We're always happy to help and we're stoked you've had good experiences ordering from us.

Valorada con 5 estrellas sobre 5

happy international customer

I ordered some tees for Halloween recently. Even though I'm in Sydney, I didn't like the selection of the Australian website so I went ahead and still ordered from the American site.

According to the size chart, I am in between small and medium so I thought better a bit roomy than too tight. Unfortunately, the tees turned out way too big and not flattering (although the print and quality was as superb as usual).

I wrote to threadless's customer service and enquired if they could provide me with a barcode label for possibly discounted postage when I return the tees for an exchange.

Not only did I receive a reply so promptly, threadless also told me to "feel free to donate them or give them to someone who might enjoy them". I'd definitely donate them to relatives and friends and praise about their customer service!

I know why it's been 10 years and I'm still buying from threadless every now and then!

14 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Tzu-Hsuan,

We're so stoked we could help get the right fit tees sent out to you! We're sure you'll find those original tees great new homes. Thanks for leaving a review!

Valorada con 5 estrellas sobre 5

Refunds

I love threadless! I had a handful of refunds to make and they helped me with all of them! They're super friendly and helpful! I ordered the same shirt in different shirt types, because I wasn't sure which fit I would like the most. After I figured out which shirt type I liked the most, I kept the one I liked and asked threadless to refund the rest. They told me to tell them which type of shirt I was keeping. I took a picture of the shirt I wanted to keep and sent the picture to them because I had somewhat of a difficult time telling which type of shirts were which. Based on the picture I sent they were able to identify which shirt I was keeping and refunded the rest.

12 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Grant,

Thank you so much for taking the time to leave a review! We really appreciate it and are so glad we could help out.

Valorada con 5 estrellas sobre 5

So great!

So great! The shirts I ordered didn't fit quite right so I asked for an exchange but instead they sent me the same shirts but a better, more expensive, quality that are perfect! Love Threadless from Wisconsin!

11 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Mike,

We're so happy we could help get you the right size tees! Enjoy your replacements and thanks for leaving a review.

Valorada con 5 estrellas sobre 5

I love this company

I love this company. A recent order was a little snug. When they send me a message asking how it was, I was honest and told them how it fit, they immediately shipped the next size up. Thanks Threadless! I love the concept and the clothes.

11 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Chris,

We never want you to feel stuck with something that's not working out and are stoked that we could help. Thanks for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

I was sent the wrong colour of shirts…

I was sent the wrong colour of shirts and they were printed quite poorly as well. I messaged threadless tees about it and they were quick to get back to me . They will be sending me new tee shirts printed on the right colour shortly . I love ordering from them .

11 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Kerri,

We're so happy we could help get things fixed for you! Do let us know if there's ever anything else we can help with.

Valorada con 5 estrellas sobre 5

Great customer service

Always happy with the shirts I order from Threadless. On my most recent order, one shirt was sent in an incorrect size. The Threadless team responded to my email on the same day and resolved the issue without any hassles. Excellent customer service.

10 de noviembre de 2021
Opinión espontánea
Logotipo de Threadless

Respuesta de Threadless

Hello Trent,

Thanks so much for taking the time to leave a review! We're so glad Stacie from our Help Team could help get that shirt sent out to you in the right size.

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