Alex is very good and was very police, really good customer care helping me switch my business numbers.
La empresa ha respondido
Unit 20 Gravel Walk, Whitefriars, CT1 2TD Canterbury, South, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Alex is very good and was very police, really good customer care helping me switch my business numbers.
La empresa ha respondido
Declan was my excellent contact today . i gave him three pronlems , he sorted them all . I also came in three months ago he was excellent then . this shows high levels of customer support an... Ver más
La empresa ha respondido
Visited the store with an issue and Jon was fantastic. Listened to my issue, took ownership and helped me resolve with customer web chat from start to finish. Professional throughout, it’s rare to exp... Ver más
La empresa ha respondido
Recently required some help and advice on changing my phone. Being a member of the over 70s gang I am not very up on the latest technology! Declan assisted me and gave invaluable help and guidan... Ver más
La empresa ha respondido
Escrito por la empresa
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Escrito por la empresa

Unit 20 Gravel Walk, Whitefriars, CT1 2TD, Canterbury, South, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Jon was so helpful in recommending me to a new account for my mobile. I would definitely speak to him again if I need help with my account.

Respuesta de Three UK - 3Store Canterbury
I was treated like a second class citizen and felt descriminated on the canterbury branch today, especially when I wanted a deal for a smart watch samsung galaxy 8 classic. Even having been with them for almost 2 years. I regret going to this sim newtwork. Would never recommend it to anyone

Respuesta de Three UK - 3Store Canterbury
Recently required some help and advice on changing my phone.
Being a member of the over 70s gang I am not very up on the latest technology!
Declan assisted me and gave invaluable help and guidance over what I thought was complicated.
He sorted issues out for me and gave reassurance.
Ended up with a new Galaxy phone that is within my comprehension to use!
Overall Declan is a valuable member of staff with excellent people skills, a credit to Three.
Would also like to thank Alex who also helped with one of my queries.

Respuesta de Three UK - 3Store Canterbury
John was lovely and helpful amazing service don’t loose these shops so much easier than calling on the phone

Respuesta de Three UK - 3Store Canterbury
Lydia at the Canterbury branch was so helpful and went out of her way to assist me in finding the right phone without any pressure.
The missing star is for how long we had to wait to be seen as there were only two members of staff on shift. It was however, overall a very positive experience.

Respuesta de Three UK - 3Store Canterbury
I have been so relieved that Jon was in the shop today because this absolutely brilliant person has sorted out all the problems that I have obtained at 3.
Thank goodness you have an experienced person that knows absolutely everything about phones.

Respuesta de Three UK - 3Store Canterbury
Declan was a great help when it came to renewing my SIM and handset.

Respuesta de Three UK - 3Store Canterbury
I had a lot of help and advice from Mr Declan.He is friendly, approachable and a very polite and helpful gentleman.

Respuesta de Three UK - 3Store Canterbury
Came into store with an old phone that no longer works, and got a great deal as a 10 year long three customer. Brand new phone on the same day! Lydia, Alex and James were all really friendly and collectively made my experience 10x better!

Respuesta de Three UK - 3Store Canterbury
The Canterbury store was busy but Alex took the time to explain everything to me and save me money on my bill. I couldn't asked for more

Respuesta de Three UK - 3Store Canterbury
John is amazing! We have been going into the store to sort phone things out for years and he is always so helpful. Absolutely brilliant. Thank you!

Respuesta de Three UK - 3Store Canterbury
Very helpful, patient and attentive.
Alex was polite, friendly and informative

Respuesta de Three UK - 3Store Canterbury
Went into 3 to renew my contract after a few years and spoke to Jon there. He was so helpful and knowledgeable and talked me through everything. I feel pretty clueless about data and phone contracts so he was very patient and insightful. Made it all very easy thankfully.

Respuesta de Three UK - 3Store Canterbury
Alexandra was extremely patient with two elderly people and very helpful.

Respuesta de Three UK - 3Store Canterbury
I wanted a new SIM-only contract to replace my old one with Vodafone which had only allowed me 2GB of data per month. I now have 100GB for roughly the same cost. The manager in the Three shop in Canterbury was friendly, informative and efficient, and the transfer to Three was very smooth.

Respuesta de Three UK - 3Store Canterbury
Lydia at Canterbury three store was amazingly helpful great customer service made everything simple and stress-free would highly recommend!
5*.

Respuesta de Three UK - 3Store Canterbury
Wanted a new phone but wasn't sure which lydia was really helpful and knowledgeable she didn't rush through and explained all my options very happy.

Respuesta de Three UK - 3Store Canterbury
Lovely young man declan was so helpful.
He was very understanding because l am not very good with technology
So thank you.

Respuesta de Three UK - 3Store Canterbury
Great help from Declan, many thanks. Problems resolved with a smile.

Respuesta de Three UK - 3Store Canterbury
The dreaded time came to ditch the old faithful phone and get a new one. Also needed to sort out my 3 dongle which was hit and miss with a connection. So went to Vodafone where the contract for the phone was and then 3 where the contract for the dongle was. I was greeted as soon as I entered the shop by a lovely young lady who took me to Declan. We discussed the dongle issues. He immediately installed complete confidence. We discussed my Vodafone contract and luckily I was still in the cooling off period. I would say that I've been an avid Vodafone business customer for longer than I can remember. So here's the thing, Declan said let's join together the phone and the wifi with one simple payment, half the cost of Vodafone. I agreed and he made the whole process stress free. I've never had this experience in a mobile phone shop before. I simply cannot thank Declan enough. He is a massive credit to the company. Thank you Declan. I am now a very happy 3 customer 🙏

Respuesta de Three UK - 3Store Canterbury
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.