The staff were all equally professional, understanding and helpfull. They all had the knowledge and expertise to fix my phone. My phone had a problem due to a download with endless pop ups. It was ver... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 20 Gravel Walk, Whitefriars, CT1 2TD Canterbury, South, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Visited the store with an issue and Jon was fantastic. Listened to my issue, took ownership and helped me resolve with customer web chat from start to finish. Professional throughout, it’s rare to exp... Ver más
La empresa ha respondido
Declan was my excellent contact today . i gave him three pronlems , he sorted them all . I also came in three months ago he was excellent then . this shows high levels of customer support an... Ver más
La empresa ha respondido
Fantastic service, went in to get a new plan and ended up leaving with one for my daughter as well. Alex was really helpful and easy to talk to; amazing customer service!
La empresa ha respondido
Información sobre la empresa
Sobre Three UK - 3Store Canterbury
Escrito por la empresa
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Escrito por la empresa
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Información de contacto
Unit 20 Gravel Walk, Whitefriars, CT1 2TD, Canterbury, South, Reino Unido
- 01227458512
4,7
Excelente
70 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Big thanks to Declan at 3 for the…
Big thanks to Declan at 3 for the incredible help! We were juggling a ton of account sorting and upgrades, and he handled it all perfectly. He made a complicated process feel easy and kept everything organized throughout. Highly recommended!
6 de marzo de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Thank you so much for your fantastic feedback, Sam! 🎉 We’re thrilled to hear that Declan made everything easy while helping you sort through your accounts and upgrades. 🙌 -Veronica
Great service and knowledgeable
Jon has been so helpful with accommodating my needs for a new phone. Not only has he directed me to an amazing deal on a new google phone. He was professional and knowledgeable on the product and process behind swapping over from sim only to contract. Would
24 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Hi Oliver. We’re delighted Jon could support you in finding the right phone and guide you through the move from SIM only to contract with ease. It’s wonderful to hear his product knowledge and care made the experience straightforward for you. ☺️ -Prabhjeet
Alexandra was really helpful today she…
Alexandra was really helpful today she helped my mum set up her new phone
22 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Yay, Mona! 🎉 Your lovely words and 5 ⭐ really brighten our day. We’re so glad Alexandra could help your mum get her new phone set up. Wishing you lots of smiles ahead. ❤️ -Arvind
This is wonderful experience to visit…
This is wonderful experience to visit in Canterbury and communicate with Alexandra and Nick
14 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Alexandra and Nick’s dedication makes unforgettable memories possible. Thank you, Waseem, for sharing your experience at our Canterbury store. Here’s to countless remarkable moments together. -Ashifa
Staff are rude and unhelpful
Staff are rude and unhelpful, charged me for an extra service I never agreed to and they said I can only cancel it online, whats the point of a shop with no customer service, might as well get a cheaper online contract
9 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Hey Benjamin, we’re really sorry to hear about your experience and this certainly isn’t the experience we want for any of our customers. We’d like the chance to understand what went wrong and see how we can make things right. Please reach out to us here so we can assist you right away: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. -Neha
Alex looked after me very well…
Alex looked after me very well explained everything and was amazing. Many thanks
8 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Hi Charles, your kind words and 5 ⭐ review truly made our day. Delighted to know Alex offered the level of care that made a real difference 💛 -Arvind
I am an existing 3 customer and popped…
I am an existing 3 customer and popped into the store today to inquire about5g wifi. The staff were very helpful and I came away with my new 5g box to fit later and hopefully have no more trouble with the poor wired existing internet we have. Thank you
3 de febrero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Stephen, we’re thrilled to hear this! 💙 Our team made your visit smooth and hassle free, and it’s great that you’re all set with your new 5G Home Broadband box. We hope it brings you a smoother, stronger connection at home. Thanks for sharing your experience! -Neha
Kashif was very knowledgeable and saved…
Kashif was very knowledgeable and saved me money without loss of service. Thank you
21 de enero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Hey Barrie! 🎉 Awesome to hear! Huge shoutout to Kashif for making your experience excellent. Thank you so much for sharing the feedback! 🥰 -Kashish
Was greeted by Alex from 3mobile listen…
Was greeted by Alex from 3mobile listen to the issue I had with my phone dealt with the issue really quick and alls good with my phone now great service
Thank you Alex
17 de enero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Hi there, that’s fantastic feedback! Alex handled it like a champ and got your phone back on track. Wishing you an amazing day! ☺️ -Veronica
Jon was Very helpful efficient
Jon was Very helpful efficient. Talked me through options and found the best one for me. Far preferable to trying to determine best option online or answering phone calls which could be from anybody.
Canterbury shop is also very conveniently situated
13 de enero de 2026
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
That’s awesome to hear! 🎉 Jon really knows how to make things simple. JP, we agree the Canterbury shop is in a great spot, and it’s wonderful that it worked out so well for you. Thanks for sharing such a sweet experience! ☺️ -Kashish
Such helpful store staff
Popped into Canterbury store to sort some stuff out . Alex and Jon were super helpful, patient and awesome. Problem sorted… one very happy customer🤩
18 de diciembre de 2025
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Hello Jon, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Alex is very kind and I really enjoyed…
Alex is very kind and I really enjoyed being with her❤️
11 de diciembre de 2025
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
My partner passed recently and Kashif…
My partner passed recently and Kashif was very patient and helped me get the best solution for me on the account. He was so calming in a very upsetting time. A credit to three
9 de diciembre de 2025
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Thanks for this amazing 5⭐ review, Tim. We really appreciate you taking the time to send over such a lovely experience with one of our team ❤️ Great work Kashif 🎉 -Jade
Excellent friendly service from…
Excellent friendly service from Alexandra 👌.
16 de noviembre de 2025
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Nic has been amazing
Nic has been amazing. Professional, friendly and very helpful. Thank you so much. Carol😀
13 de noviembre de 2025
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Thanks for your feedback, Carol, and it's lovely to hear that you enjoyed great customer service from Nic. We appreciate you taking the time to share this with us. -Michael
Great service from Jon today
Great service from Jon today. Very helpful. Thank you so much.
13 de noviembre de 2025
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Thanks for this amazing 5⭐ review, Julia. We really do appreciate you taking the time to send this over! Great work Jon 🎉 -Jade
John was absolutely amazing
John was absolutely amazing
Helpful and courteous and we got exactly what we needed.
Couldn’t have asked for more. He needs a pay rise
11 de noviembre de 2025
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Thanks for this fantastic 5⭐ review, Phil. We appreciate you taking the time to send this over! Well done John 🎉 -Jade
John was very helpful
John was very helpful! And is like this on every visit 😃
10 de noviembre de 2025
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
That's brilliant, Serena! We're glad John is consistently helpful :) Thank you for the great review -Scott
Great Customer service
Great Customer service at the Canterbury store. Excellent advice and information. Very friendly and helpful.
Alexandra answered every query.
Lydia found the phone.
Came in for a sim change, ended up getting a phone!
31 de octubre de 2025
Opinión espontánea
Respuesta de Three UK - 3Store Canterbury
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Respuesta de Three UK - 3Store Canterbury
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.