Three UK - 3Store Truro Opiniones 

58
TrustScore: 4.5 sobre 5

4,7

6 Pydar Street, Truro Pydar Street, TR1 2AR Truro, South, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Blown away by Simon's customer service, great knowledge of the different handsets / three's deals. Very happy with my new deal. Cheers!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I visited the store in need of help, and received it. In a professional, friendly and courteous manner, Simon understood my needs exactly and made a fairly complicated situation ( from my pov) simple.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Chloe was in training but was really good to deal with, friendly but not pushy or trying to baffle me with every deal on offer. She had the back up on a fully trained sales assistant (sorry, I didn’... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Chloe was a great help sorted out all my 5 accounts as well as my two new upgrades in new phones for the family couldn’t have done more brilliant help and a pleasure to deal with thank you. She also w... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Electrónica y tecnología

Sobre Three UK - 3Store Truro

Escrito por la empresa

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Escrito por la empresa

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Información de contacto

  • 6 Pydar Street, Truro Pydar Street, TR1 2AR, Truro, South, Reino Unido

  • 01872278750

4,7

Excelente

TrustScore: 4.5 sobre 5

58 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(58)

31.792 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The customer service is brilliant

The customer service is brilliant. Good service. Staff explained every detailed and very approachable.

2 de febrero de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Truro

Respuesta de Three UK - 3Store Truro

Thank you, Josabelle. We're glad our staff made your experience excellent and helped make your visit feel easy and straightforward. ☺️ -Prabhjeet

Valorada con 5 estrellas sobre 5

Nice guy

Nice guy, explained everything to me and got me the best deal

1 de febrero de 2026
Opinión espontánea
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Respuesta de Three UK - 3Store Truro

Hello Laura, thank you for your lovely review! We’re glad our colleague made your experience remarkable and helped you secure the best deal. -Suhaas

Valorada con 5 estrellas sobre 5

Had a query

Had a query ref. I cloud storage, Gentlemen named Matt sorted the whole thing in 3 minutes. Entered the shop wit a problem, left with piece of mind. Thank you Matt.

28 de enero de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Truro

Respuesta de Three UK - 3Store Truro

Thank you, Treve! It’s fantastic to know that Matt was able to assist you and that you walked away happy with your issue solved. We wish you all the very best moving forward! 😀 -Ayesha

Valorada con 5 estrellas sobre 5

Great service and great staff

Great service and great staff, very helpful and friendly

24 de enero de 2026
Opinión espontánea
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Respuesta de Three UK - 3Store Truro

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Valorada con 5 estrellas sobre 5

Good job guys!

Staff are really helpful especially Maisie and the assistant manager Simon. They will offer you great deals and let you understand everything without forcing you. They are really an asset!!

13 de enero de 2026
Opinión espontánea
Logotipo de Three UK - 3Store Truro

Respuesta de Three UK - 3Store Truro

Hi Princess! Thank you for taking the time to share your feedback. We're delighted that our team, Maisie and Simon, made everything simple for you. Wishing you a wonderful day 🌼 -Neha

Valorada con 5 estrellas sobre 5

Such helpful staff.

Such helpful staff.
I went in not knowing what was the best deal and Simon and James sorted out a great deal,saving me money and getting me the phone I wanted.would highly recommend

11 de enero de 2026
Opinión espontánea
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Respuesta de Three UK - 3Store Truro

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Valorada con 5 estrellas sobre 5

Fantastic business account support for lost phone

We lost a business account phone and needed help to replace it. We got amazing help from both Oxford Three and our home store in Truro. Not only did the staff reassure us about the phone, not also helped reinstate the important apps AND found is a better contact to save us money
5* highly recommended

10 de enero de 2026
Opinión espontánea
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Respuesta de Three UK - 3Store Truro

Hey.

That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete

Valorada con 5 estrellas sobre 5

Cameron and Simon knew there stuff

Cameron and Simon knew there stuff! Very helpful and knowledgeable. Thank you

2 de enero de 2026
Opinión espontánea
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Respuesta de Three UK - 3Store Truro

Hey Mr Murphy, that’s fabulous! We’re thrilled that Cameron and Simon gave you such a fantastic experience. Thank you so much for sharing this amazing 5⭐ review! -Veronica

Valorada con 5 estrellas sobre 5

They will always put you first

The guys in the shop will always put you first and ensure that you are looked after and have a happy experience, whether its choosing a new phone or just asking a tech question!
They won't let you down, and I couldn't recommend this store more for your tech questions.

4 de diciembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Truro

Respuesta de Three UK - 3Store Truro

This is what we like to hear, Terri. Thanks for the 5⭐ review! Great work team 🎉 -Jade

Valorada con 5 estrellas sobre 5

Very friendly and very helpful was…

Very friendly and very helpful was sorted out very quick thank you !

4 de diciembre de 2025
Opinión espontánea
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Respuesta de Three UK - 3Store Truro

Hi Michelle, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Valorada con 5 estrellas sobre 5

Best costumer service.

Matt and James were so helpful couldn’t thank them enough. They went above and beyond to help - never had such amazing customer service. Give them a raise!!

22 de noviembre de 2025
Opinión espontánea
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Respuesta de Three UK - 3Store Truro

Hi there.

Awesome stuff. Thanks for the 5 stars. -Pete

Valorada con 1 estrellas sobre 5

I took out a contract for a 5g mobile…

I took out a contract for a 5g mobile router about November last year in the Truro branch
Due to not being able to return it to Barnstable branch
I called when in the area at Truro branch and agreed with manager that he would arrange about February
He was sympathetic and said I would only have to pay one month charge
This was a complete failure and nothing happened
Did same thing in about august and saw different manager who promised same and router was returned soon afterwards but the charges did not stop
All this time I was unable to log in to my monthly account so had to guess what precise charges were being made
After this called at Exeter shop on 31 Octoberand manager was very helpful and promised to honour the original deal of one months rental
This didn’t happen so I called at Torquay shop on 7 November and went through the same process with the manager who delighted me with the news that I would have nothing to at all
The following week I learned that I woulld only receive a credit of about £70
I have travelled over 600 miles and spent many hours in 3 mobile shops
I feel very sorry for other customers who have suffered losses all I want is my money back not a false sorry
I do not believe this is incomptance
I will like to see this company prosecuted and face a massive fine
I wish point out that I have deafness

16 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Truro

Respuesta de Three UK - 3Store Truro

Hi Jon - We're sorry to hear that this happened, and understand you spent a great amount of time visiting these stores in an attempt to resolve the matter. Please have a chat with us here, and we'll take some more info from you and raise an investigation: https://bit.ly/2PmAIzQ. -Michael

Valorada con 5 estrellas sobre 5

Simon

Simon, the guy who dealt with me was very professional, very knowledgeable, a pleasure doing business with😎

9 de noviembre de 2025
Opinión espontánea
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Respuesta de Three UK - 3Store Truro

Hey.

Thanks! Your review is really appreciated. -Pete

Valorada con 5 estrellas sobre 5

Manager was lovely and sorted me a good…

Manager was lovely and sorted me a good deal on an I phone.

4 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Truro

Respuesta de Three UK - 3Store Truro

Thanks for this amazing 5⭐ review, John. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade

Valorada con 5 estrellas sobre 5

Had Simon renew two phones for me…

Had Simon renew two phones for me today. Absolutely amazing guy. Made the whole process so easy and quick. Gave me the best possible deals. Definitely recommend three mobile truro and see Simon he will sort out with the best deals. Thank you Simon.

3 de noviembre de 2025
Opinión espontánea
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Respuesta de Three UK - 3Store Truro

That's wonderful, Dave. We're thrilled you're staying with us, and that Simon was able to set up your upgrades with care :) -Scott

Valorada con 5 estrellas sobre 5

Great service from Simon

Great service from Simon
Straight forward and easy to deal with.
Also cheaper than the completion!
Thank you

2 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Truro

Respuesta de Three UK - 3Store Truro

Hello there.

That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete

Valorada con 5 estrellas sobre 5

Matt in the Truro store was great

Matt in the Truro store was great. Answered our questions and let us know about how we could upgrade and also save money.
Great service and very friendly.

1 de noviembre de 2025
Opinión espontánea
Logotipo de Three UK - 3Store Truro

Respuesta de Three UK - 3Store Truro

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

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