Blown away by Simon's customer service, great knowledge of the different handsets / three's deals. Very happy with my new deal. Cheers!
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6 Pydar Street, Truro Pydar Street, TR1 2AR Truro, South, GB
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Blown away by Simon's customer service, great knowledge of the different handsets / three's deals. Very happy with my new deal. Cheers!
La empresa ha respondido
I visited the store in need of help, and received it. In a professional, friendly and courteous manner, Simon understood my needs exactly and made a fairly complicated situation ( from my pov) simple.... Ver más
La empresa ha respondido
Chloe was in training but was really good to deal with, friendly but not pushy or trying to baffle me with every deal on offer. She had the back up on a fully trained sales assistant (sorry, I didn’... Ver más
La empresa ha respondido
Chloe was a great help sorted out all my 5 accounts as well as my two new upgrades in new phones for the family couldn’t have done more brilliant help and a pleasure to deal with thank you. She also w... Ver más
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Escrito por la empresa
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Escrito por la empresa

6 Pydar Street, Truro Pydar Street, TR1 2AR, Truro, South, Reino Unido
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The customer service is brilliant. Good service. Staff explained every detailed and very approachable.

Respuesta de Three UK - 3Store Truro
Nice guy, explained everything to me and got me the best deal

Respuesta de Three UK - 3Store Truro
Had a query ref. I cloud storage, Gentlemen named Matt sorted the whole thing in 3 minutes. Entered the shop wit a problem, left with piece of mind. Thank you Matt.

Respuesta de Three UK - 3Store Truro
Great service and great staff, very helpful and friendly

Respuesta de Three UK - 3Store Truro
Staff are really helpful especially Maisie and the assistant manager Simon. They will offer you great deals and let you understand everything without forcing you. They are really an asset!!

Respuesta de Three UK - 3Store Truro
Such helpful staff.
I went in not knowing what was the best deal and Simon and James sorted out a great deal,saving me money and getting me the phone I wanted.would highly recommend

Respuesta de Three UK - 3Store Truro
We lost a business account phone and needed help to replace it. We got amazing help from both Oxford Three and our home store in Truro. Not only did the staff reassure us about the phone, not also helped reinstate the important apps AND found is a better contact to save us money
5* highly recommended

Respuesta de Three UK - 3Store Truro
Cameron and Simon knew there stuff! Very helpful and knowledgeable. Thank you

Respuesta de Three UK - 3Store Truro
The guys in the shop will always put you first and ensure that you are looked after and have a happy experience, whether its choosing a new phone or just asking a tech question!
They won't let you down, and I couldn't recommend this store more for your tech questions.

Respuesta de Three UK - 3Store Truro
Very friendly and very helpful was sorted out very quick thank you !

Respuesta de Three UK - 3Store Truro
Matt and James were so helpful couldn’t thank them enough. They went above and beyond to help - never had such amazing customer service. Give them a raise!!

Respuesta de Three UK - 3Store Truro
I took out a contract for a 5g mobile router about November last year in the Truro branch
Due to not being able to return it to Barnstable branch
I called when in the area at Truro branch and agreed with manager that he would arrange about February
He was sympathetic and said I would only have to pay one month charge
This was a complete failure and nothing happened
Did same thing in about august and saw different manager who promised same and router was returned soon afterwards but the charges did not stop
All this time I was unable to log in to my monthly account so had to guess what precise charges were being made
After this called at Exeter shop on 31 Octoberand manager was very helpful and promised to honour the original deal of one months rental
This didn’t happen so I called at Torquay shop on 7 November and went through the same process with the manager who delighted me with the news that I would have nothing to at all
The following week I learned that I woulld only receive a credit of about £70
I have travelled over 600 miles and spent many hours in 3 mobile shops
I feel very sorry for other customers who have suffered losses all I want is my money back not a false sorry
I do not believe this is incomptance
I will like to see this company prosecuted and face a massive fine
I wish point out that I have deafness

Respuesta de Three UK - 3Store Truro
Simon, the guy who dealt with me was very professional, very knowledgeable, a pleasure doing business with😎

Respuesta de Three UK - 3Store Truro
Manager was lovely and sorted me a good deal on an I phone.

Respuesta de Three UK - 3Store Truro
Had Simon renew two phones for me today. Absolutely amazing guy. Made the whole process so easy and quick. Gave me the best possible deals. Definitely recommend three mobile truro and see Simon he will sort out with the best deals. Thank you Simon.

Respuesta de Three UK - 3Store Truro
Great service from Simon
Straight forward and easy to deal with.
Also cheaper than the completion!
Thank you

Respuesta de Three UK - 3Store Truro
Matt in the Truro store was great. Answered our questions and let us know about how we could upgrade and also save money.
Great service and very friendly.

Respuesta de Three UK - 3Store Truro
Great service from Matt at the Truro shop

Respuesta de Three UK - 3Store Truro
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