Device was delivered so quickly (next day!!) and in excellent packaging; not too much, not too little with a brilliant protective airbag around the device itself. Device was also in far better co... Ver más
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Consulta las opiniones de los clientes
bought 2 refurbished computers all working well and well specced for the price. Delivery was fast and efficient. When a parcel went astray customer service were top notch solved the problem and a repl... Ver más
La empresa ha respondido
Coda to a review of a purchase made earlier this year, a Surface 3 which had since lost a couple of rubber feet. Contacted Tier 1 to purchase replacement feet or to suggest 3rd party vendor, the very... Ver más
La empresa ha respondido
A very reasonable price for a refurbished laptop, and very quick turnaround from order to delivery. I will also praise the packing. Serious air-filled plastic bladder jacket and then a good cardboa... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de informática
- también en la categoría
- Fabricante de hardware para ordenadores
- Mayorista de ordenadores
- Tienda de computadoras usadas
- Tienda de ordenadores y accesorios
Escrito por la empresa
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Escrito por la empresa
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Información de contacto
59 Stanley Road, M45 8GZ, Manchester, Reino Unido
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
4,8
Excelente
3 mil opiniones
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Very responsive customer support & quality laptop
Very responsive customer support. And great laptop! Works perfectly.
2 de junio de 2026
Opinión espontánea
Respuesta de tier1online.com
Hi there,
Thank you for your kind feedback! We’re really pleased to hear that you found our customer support responsive and that your laptop is working perfectly.
Many thanks,
tier 1
Great price for a very good condition b…
Great price for a very good condition b rated Lenovo ThinkPad.
22 de mayo de 2026
Respuesta de tier1online.com
Hi Stefan,
Thank your for the feedback. We're pleased to hear that you are happy with the value and the condition of the refurbished laptop.
Many thanks,
tier1
Reliable
Bought from them in the distant past, a good experience so bought again (thinkpad L590). Was grade B, apart from minor scuff marks to top was grade A. Reliable.
19 de mayo de 2026
Respuesta de tier1online.com
Hi Andy,
Thank you for taking the time to leave this review. We're glad that we provided a good experience on your first order and we thank you for returning.
It's great to hear that our refurbished machines have been reliable.
Many thanks,
tier1
Great service, good products
We've been using Tier1 for a number of years for our office laptops. We've had good quality machine and the reassurance of a warranty too. On the one occasion a laptop developed a problem, the team at Tier1 solved it immediately with a replacement immediately. Such good customer service. This combination makes us return as customers.
13 de mayo de 2026
Respuesta de tier1online.com
Hi there,
Thank you for much for the continued support over the years from all. We’re delighted to hear that our laptops have consistently met expectations and that the warranty has provided that extra reassurance.
It’s great to know that when an issue did arise, our customer service team was able to resolve it quickly with a replacement.
Many thanks,
tier 1
I've been using Tier1 for years now
I've been using Tier1 for years now. Grade A means grade A. Excellent. Fully working and tested.
1 de junio de 2026
Opinión espontánea
Respuesta de tier1online.com
Hi Dave,
Thank you for your continued support over the years! We’re delighted to hear that our Grade A standard is high quality as expected.
Many thanks,
tier 1
Will definitely use again
The best circumstance to judge a retailer is how they handle things when something goes wrong. In my case, an order for a laptop, keyboard and laptop bag was great, except the keyboard was crushed. 10 minutes of online chat and it's all sorted. Incidentally, the overall packaging was in very good condition. The laptop was packaged very securely, so all that was great too. Reconditioned laptop (Grade B) was as described. Unsure how such an evidently badly crushed keyboard got put in the box too, but quickly resolved in any case. Will definitely use again, especially with new tech prices going through the roof at the moment.
1 de junio de 2026
Opinión espontánea
Respuesta de tier1online.com
Hi Keith,
Thank you for taking the time to leave such a detailed review. And thank you for leaving the kind words on how we resolved the issue with the damaged keyboard.
We're sorry that the keyboard from the bundle arrived damaged but we're glad that our customer service team was able to put things tight for you quickly.
We're delighted to hear that the overall experience was good and that the Grade B refurbished laptop was as expected.
Thanks again for your feedback, we appreciate it.
Many thanks,
tier1
Always a great service,great price and…
Always a great service,great price and quality products.
18 de mayo de 2026
Respuesta de tier1online.com
Hi Eric,
Thank you for your kind feedback! We’re delighted to hear you consistently enjoy our service.
Thank you for returning, we really appreciate your continued support!
Many thanks,
tier 1
Amazing purchase experience
Easy to find and customise the item I was after. Their price also is very competitive and they offer a great warranty, which is a key when purchasing a refurb device. Delivery was great too and quick! Highly recommended!!
16 de mayo de 2026
Respuesta de tier1online.com
Hi Fernando,
Thank you for taking the time to leave this feedback! We’re pleased to hear that you found it easy to find a suitable machine. We're also glad our pricing and warranty gave you added confidence in your purchase.
It’s also great to know the delivery was quick and met your expectations.
Many thanks,
tier 1
Great Experience!
It hardly took any time to find exactly what our charity needed at an excellent price and the offer to extend the guarantee was very reasonable. Delivery was brilliant!
13 de mayo de 2026
Respuesta de tier1online.com
Hi there,
Thank you for your positive feedback! We’re delighted to hear that you were able to quickly find the right machine.
Many thanks,
tier 1
Great
Great, prompt and personal service. Very happy with the goods and the company.
6 de mayo de 2026
Respuesta de tier1online.com
Hi Cliff,
Thank you for your kind feedback! We’re really pleased to hear that you were happy with both the service and your refurbished laptop.
Many thanks,
tier1
Really pleased with my purchase
Really pleased with my purchase. My laptop was as described, but I was delighted, it was actually better than I expected for a grade C. Great packaging, very secure and with a speedy delivery. Excellent experience, would happily use this company again and also recommend.
11 de mayo de 2026
Respuesta de tier1online.com
Hi there,
Thank you so much for your feedback! We’re delighted to hear that your refurbished Grade C laptop exceeded your expectations.
It’s also great to hear that you were happy with the packaging and delivery speed. We really appreciate your recommendation and are glad you had a positive experience with us.
Many thanks,
tier 1
Bought first Lenovo Laptop from them 6 years ago!
Second Lenovo Thinkpad I have purchased from Tier1 . The first was 6 years ago and is only obsolete due to Windows 11 demands.
I have absolute confidence in the company and all is good from grading description, presentation to safe prompt despatch. I have confidence this second laptop will be as good. I would recommend to friends and family.
7 de mayo de 2026
Respuesta de tier1online.com
Hi Andy,
Thank you for your continued support! We're delighted to hear that your first refurbished ThinkPad from us served well for many years.
It's great to hear that you have confidence in our grading, listings and overall presentation as well as the fast despatch. We truly appreciate your recommendation!
Many thanks,
tier 1
Returned PC
Although I returned the PC, the process was straight-forward and the refund done quickly.
21 de mayo de 2026
Opinión espontánea
Respuesta de tier1online.com
Hi there,
Thank you for your honest feedback. While we’re sorry to hear the PC wasn’t the right fit for you, we’re pleased that our customer service team was able to handle the return and refund quickly and smoothly.
We really appreciate your kind words despite things not going exactly to plan. If you need any help finding a more suitable option in the future, we’d be more than happy to assist.
Many thanks,
tier 1
Top notch company
Top notch company, great communication, swift delivery and an amazing bit of kit! Thank you, I am delighted with my new to me laptop!
29 de abril de 2026
Respuesta de tier1online.com
Hi Pat,
Thank you for taking the time to leave this review. We're glad that you were happy with our communication and fast delivery. We're also pleased to hear that you are delighted with your refurbished laptop.
Thanks again and enjoy,
tier 1
great experience
28 de abril de 2026
Respuesta de tier1online.com
Hi Philip,
Thank you for your feedback it is much appreciated! We’re glad to hear you had a great experience with us.
We hope to see you again in the future!
Many thanks,
tier 1
Lenovo Laptop
Very happy with the product. Previously bought a grade "A" Lenovo laptop about 5 years ago. This time bought a grade "B" laptop. It was in excellent condition. The delivery was super quick and the whole process is fuss free. I made a pre purchase enquiry and got a response very quickly with a link to the products available. Would highly recommend.
17 de abril de 2026
Respuesta de tier1online.com
Hi Farida,
Thank you for your excellent feedback — we truly appreciate you choosing to return to us for your recent purchase. We’re delighted to hear that your Grade B laptop arrived in excellent condition and exceeded your expectations.
It’s also great to know that our team could assist you promptly via live chat and make your experience as smooth as possible.
Thank you again for your recommendation and continued support.
Many thanks,
tier 1
Great selection and fast delivery
Great selection and fast delivery. If you are thinking of upgrading the hardware yourself it will be easier and probably cheaper if you just upgrade for extra on the website!
14 de abril de 2026
Respuesta de tier1online.com
Hi Kevin,
Thank you for your feedback, it’s much appreciated. We’re really pleased to hear that you were happy with our selection of products and the speedy delivery.
Many thanks,
tier 1
Great company, good kit!
Good communication, equipment was Very well packaged and arrived on time. Nice bit of kit for the money! Really good condition, screen and keyboard look like they were never used. Would highly recommend! Thank you for a great purchasing experience whilst we try and reduce the amount of tech entering landfill! Great work! Thanks.
1 de mayo de 2026
Opinión espontánea
Respuesta de tier1online.com
Hi Pat,
We’re delighted to hear that everything arrived on time, was well packaged, and that you’re pleased with the condition of the laptop.
We appreciate your recommendation, and it’s great to hear that you’re supporting refurbished tech to help reduce landfill and reduce the carbon foorprint.
Thanks again!
tier 1
Amazing product
The delivery was very fast, and the laptop arrived in excellent condition. It’s working smoothly and performs really well fast and reliable. Overall, it’s an amazing product at a great price. Thank you so much
19 de abril de 2026
Respuesta de tier1online.com
Hi Sharifa,
We're delighted to hear that the laptop arrived fast and in good condition. It is great to know you're happy with the quality and value.
Many thanks,
tier 1
Although I'm an old person struggling…
Although I'm an old person struggling after 14 years with my old laptop to adjust to the new (refurbished) one, it's nifty and came in a few days. I'm very glad to avoid buying new as I try hard to reduce my carbon footprint.
1 de mayo de 2026
Opinión espontánea
Respuesta de tier1online.com
Hi Sue,
Thank you so much for your lovely feedback. We're really pleased to hear that your refurbished laptop arrived quickly and has impressed you.
Choosing refurbished tech is a great way to make a positive environmental impact, and we’re glad we could support you in that.
Many thanks,
tier 1
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