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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The tiles are amazing. 3 were damaged in transit but I’d allowed for breakage so had enough to complete the job. A refund was arranged for the 3 damaged tiles and customer services responded quickly.... Ver más

Valorada con 5 estrellas sobre 5

There was phone and email support. When our smallish order of heavy tiles arrived with some corners cracked, the company arranged to send us replacements when we showed photos, and also allowed us to... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Tiles ordered and delivered 4 days later than actually stated. 2 failed deliveries due to poor planning. Tiles arrived damaged. Customer service absolutely horrendous. They just don’t care at... Ver más

Valorada con 5 estrellas sobre 5

I had a query, rang up, managed to speak to an actual person quickly who helped me, made everything simple and unlike most experiences I ever have anymore with most companies. Grateful to have an is... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Contratista de materiales para suelos

Escrito por la empresa

Tiles Direct is one of the UK’s largest independent tile distributors and retailers, with over 31 years experience in supplying tiles to architects, specifiers, designers, contractors, developers, distributors and discerning consumers. Our family ethos remains the same across every part of our business, providing ‘value centred design’ and helping you ‘own your design for less’. Stocking over 1000 pallets in our lean operations and strategic distribution sites throughout the country, with substantial stock holdings co-ordinated from our 120,000 sq ft central-hub in Leeds, our entire operation is geared towards meeting the most demanding of schedules. And from our efficient online ordering process to our order-wide express delivery service, by choosing Tiles Direct, you could get your hands on your first-class tiles sooner than you think. Our extensive range of the latest products from Europe’s leading manufacturers puts you at the forefront of cutting edge designs and technologies. Our longstanding relationships with our manufacturers and huge leverage in buying power means we can ensure that we offer our customers the best deal online for floor tiles and wall tiles. At Tiles Direct, we pride ourselves in our competitively-priced tiles - so if you find the same tiles at a better price elsewhere, we’ll match or beat it. Contact us today to find out more.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 77% de las opiniones negativas

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3,8

Todas las opiniones

(3898)

163 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

I queried the huge delivery charge for…

I queried the huge delivery charge for one box of tiles. Very prompt reply by email then an excellent, helpful phone call with Abu who sorted that out for me very professionally.
Very please

4 de agosto de 2026
Opinión espontánea
Logotipo de Tiles-direct.com

Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

Customer service 🔥

27 de julio de 2026
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

Positive experience all round

I ordered a tile sample which was sent very quickly. I then wanted a small number of the tiles and after contacting them the correct well-wrapped quantity was quickly dispatched for a nominal fee. Safely received, very pleased with the whole interaction.

30 de julio de 2026
Opinión espontánea
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 4 estrellas sobre 5

Issues resolved very quickly

I had a few tiles that arrived broken, but the company handled it brilliantly. They responded straight away and replaced the damaged tiles very quickly with no hassle at all. Excellent customer service from beginning to end and great communication throughout. Thanks to Asim and Abu. Highly recommend!

24 de julio de 2026
Opinión espontánea
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

Happy happy customer

Great communication from start to finish always came back to me , ordered at the weekend received on the Wednesday day before tiler, kept updated with the delivery also , tiles are amazing saved by buying online , they look amazing so happy with them would highly recommend this company

11 de julio de 2026
Opinión espontánea
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

Yusuf was very helpful

Yusuf was very helpful, as well as Ish.

15 de julio de 2026
Opinión espontánea
Logotipo de Tiles-direct.com

Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

Excellent Customer Service

I had a query, rang up, managed to speak to an actual person quickly who helped me, made everything simple and unlike most experiences I ever have anymore with most companies. Grateful to have an issue resolved quickly and nicely. Thank you.

15 de julio de 2026
Opinión espontánea
Logotipo de Tiles-direct.com

Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

Excellent service and products.

Very quick response to all requests and enquiries. Excellent tile sample service. Deliveries always on time (Walkers Transport excellent too!) Great email communication. Great quality tiles (approved by our very experienced tilers too).

10 de julio de 2026
Opinión espontánea
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

Great product and customer service

Sample came quickly. Full order also arrived within 3 days . Missing items sent on quickly and without quibble. Helpful over the phone. Lovely product.

26 de junio de 2026
Opinión espontánea
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 1 estrellas sobre 5

Useless

Useless, uninteresting, unbothered. All cheap tiles that don’t last and damage very easily. Buy at your own risk.

8 de julio de 2026
Opinión espontánea
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Respuesta de Tiles-direct.com

Thank you for your review. We're sorry to hear that your experience did not meet your expectations.

This is certainly not the standard we strive to uphold.

We take feedback like yours very seriously. To resolve this for you, We will contact you .

We hope to have the opportunity to make this right.

We value your business and hope to clear this up for you.

Sincerely,
Sam

Valorada con 5 estrellas sobre 5
Logotipo de Tiles-direct.com

Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

Samples came really quickly

Samples came really quickly. The first ones I ordered arrived within a couple of days. I ordered some more and was surprised that they came just as quickly. Great service 👏

26 de junio de 2026
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 4 estrellas sobre 5

Only required a sample but was dealt…

Only required a sample but was dealt with promptly

26 de junio de 2026
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

As described

As described. Arrived quickly. Good service

26 de junio de 2026
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

Maya was very kind she quickly resolved…

Maya was very kind she quickly resolved my query and made me understand which tile will be best for bathroom floor. Really helpful customer service

5 de marzo de 2026
Opinión espontánea
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

When I called to ask if I could get a…

When I called to ask if I could get a slightly bigger sample of a large format tile as the 10x10 sample didn't show all the colours, I was expecting a 15x15 or 20x20 piece. What I got was an absolutely MASSIVE piece. It did indeed show all the colours so I could pick matching paint and has cemented my choice!
I will be placing an order soon

26 de junio de 2026
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Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 1 estrellas sobre 5

Not a good experience

Not a good experience. Ordered a small number of patterned tiles, selected standard delivery but only after paying did I see that the delivery charge was twice as much as the tiles themselves, not at all clear. Found a telephone number online, called them and the immediately offered a refund for 3/4 of they delivery fee, all good so far.
Tiles arrived in bubble wrap only, could tell tiles were badly Brocken before all packaging was off. Tiles looked pre-used, pattern non existent on edges.
Called again, customer service appalling, said it was just weathered! gave me an email address to send photos which didn’t work, called again, gave me a personal email to send photos to, no answer. Chased and refund approved and dispose of tiles. Refund not received, constant chasing, finally received refund 2 weeks later. At no point did I receive an apology.
Sorry, will not recommend or use this company again.

30 de junio de 2026
Opinión espontánea
Logotipo de Tiles-direct.com

Respuesta de Tiles-direct.com

Thank you for your review. We're sorry to hear that your experience did not meet your expectations.

This is certainly not the standard we strive to uphold.

We take feedback like yours very seriously. To resolve this for you, We will contact you .

We hope to have the opportunity to make this right.

We value your business and hope to clear this up for you.

Sincerely,
Sam

Valorada con 5 estrellas sobre 5

Absolutely fabulous

Super fast speedy delivery. Website so easy to use. Ordered a sample first which came quickly. We were impressed with the quality and ended up ordering the bulk we needed. The delivery was super speedy fast, constant updates on order and tracking and the courier was lovely. Highly recommend tiles direct and will definitely order from them again.
In response to some of the negative reviews I can honestly say we are impressed with our tiles. We bought the travertine adhesive: they are amazing quality and so easy to install.... We did it ourselves! We prepped with Lithofin Stain stop, grouted and then used HG stone grout & cement film remover and they are absolutely fantastic. They look gorgeous and again are brilliant quality.

26 de junio de 2026
Opinión espontánea
Logotipo de Tiles-direct.com

Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

Valorada con 5 estrellas sobre 5

Absolutely brilliant!

Absolutely brilliant!
Tiles were half the price of a main firm (that rhymes with Ropps Riles) and delivery was achieved in 2 days.
Tiles were great quality, and when I wanted to order more the staff were courteous and helpful.
Highly recommended!

16 de junio de 2026
Opinión espontánea
Logotipo de Tiles-direct.com

Respuesta de Tiles-direct.com

Thank you so much for this review! We're thrilled to hear you had such a positive experience with us.

We look forward to serving you again soon!

Best wishes,
Sam

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