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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If I could give zero stars, I would! What a sham of an organisation! Let’s go through the facts! First they provided a survey and some recommendations to deal with the damp issues in our cellar. They... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I would highly recommend Timberwise Perth for the excellent work carried out at my property. A big thank you to Chris Beckett for all his help and guidance before the work even started. He wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I contacted Timberwise ,as I was worried that I could have a rising damp issue in my property. I Spoke to Laure , who was very efficient and knowledgeable on the phone. She arranged to send their s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We’ve had a problem with mould on an internal wall, and after lots of expensive advice from plumbers, builders & decorators we decided to call Timberwise. This really pleasant well dressed guy cal... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Empresa de impermeabilización
  2. también en la categoría
  3. Compañía de administración de propiedades
  4. Empresa de fumigación y control de plagas

Escrito por la empresa

Timberwise is the UK’s largest privately owned, family run, Property Care Company and that is something we are hugely proud to say. Our service offering spans nationwide with Timberwise branches across the country. Not only does this mean we can offer a quality services we are proud of to every home in England, Scotland and Wales but it also means we have critical local knowledge no matter where you live. Timberwise has been caring for properties since 1968, and have over that time built a reputation for a quality and professional service. Our professional experience is backed up by long term guarantees. We provide Property Care and Preservation services for both domestic and commercial properties so no matter what the scale of the issue may be, our experts have the knowledge and skills to make your property great again. Our services include, Basement Waterproofing, Dry Rot treatments, Wet Rot treatments, Damp proofing and Woodworm treatments amongst many more. Your property is likely to be the largest single investment you will ever make and with Timberwise you will have the peace of mind that professional excellence comes as standard. You can trust Timberwise to provide you with the ideal solution for all your property preservation needs.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

335 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(335)

46 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service

Great service. External walls damp proofed and one internal wall. Skirting board was removed on internal wall and replaced perfectly. Engineer very friendly and polite - took shoes off when coming into the house.

30 de marzo de 2023
Opinión espontánea
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Respuesta de Timberwise

Hi Frank- thanks for taking the time to leave us a review! We're pleased to hear that you were happy with our service. Thanks for the feedback!

Valorada con 1 estrellas sobre 5

Very disappointed with the work they've…

Very disappointed with the work they've done in my house. They "fixed" the bedrooms walls that had an ugly damp. They guaranteed for 10 years 😅 but after few months they finished their work the damp is back with lots of mould
Thanks a lot "great" company

25 de marzo de 2023
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Respuesta de Timberwise

We would like to look into this for you, could you please respond to our Trustpilot request for more info. Thanks

Valorada con 5 estrellas sobre 5

Great service

Friendly, efficient, a good job done.

15 de marzo de 2023
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Respuesta de Timberwise

Hi Jenny- thanks for taking the time to leave a review! We appreciate receiving the feedback. We're pleased to hear that you were happy with our service!

Valorada con 5 estrellas sobre 5

Damp proofing work

Survey and quotation completed quickly and arrangements for damp proofing work too. Work undertaken after extensive protection of room contents by helpful staff ( Norman, Richard and plasterer Justin) over 3 days.

16 de marzo de 2023
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Respuesta de Timberwise

Thanks for taking the time to leave a review Kelvin and your feedback on our team.

Valorada con 1 estrellas sobre 5

so if i have work done on the corner of…

so if i have work done on the corner of the house outside with pointing by another firm,are you going to come back & plaster the inside then as its suppose to be under guarentee plus it needs re-doing again after all that is done because no filler or anything has been done the guy basically plastered over a wet wall whats the sense in that?
we didnt employ you to do plastering we employed you do fix the leak, this was not told to me i have autism & was on my own on the day when the survey was done and i can guarentee the guy never told me about pointing or anything he just looked outside,came inside took pictures of the black walls & went away with the quote
i only found out about re-pointing when the actual worker came to do the job & told me after he had plastered so what should of happened is the guy should have told me that i advise us not to go through with this until the outside gets sorted the walls gonna be the same again so basically robbed of 2k thanks alot preying on vulnerable ppl

that bloke who came from another firm never even heard of drytek he had to google it and this is a guy with 0ver 30 years experience plus he said the work done should have cost around 1000 not 1900 so how you can get away with plastering a small part of a wall for nearly 2k i really done know its rediculous no way does that job cost that much pure rip off & conned

17 de marzo de 2023
Opinión espontánea
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Respuesta de Timberwise

Hi Rob - Thank you for taking the time to leave a review. Having spoken with the Manager who covers your area the issue you have raised with the plastering has now been resolved. If we can be of any further help please let us know.

Valorada con 5 estrellas sobre 5

Fantastic service from Timberwise from…

Fantastic service from Timberwise from start to finish. From the administration team, surveyor and the tradesmen on site carrying out the works. Would definately recommend.

10 de marzo de 2023
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Respuesta de Timberwise

Hi- thanks for taking the time to leave us a review! We're pleased to hear that you were happy with our service and would would recommend us. Thanks for the kind words!

Valorada con 5 estrellas sobre 5

excellent service

Graham from the Liverpool branch was very kind and helpful-- carefully explaining the repairs needed, even when they weren't ones that timberwise does. Would definitely use them again.

3 de febrero de 2023
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Respuesta de Timberwise

Hi Andrea- thanks for taking the time to leave a review, we really appreciate the feedback! We're pleased to hear that you were happy with our service and will be sure to pass on the kind words to Graham and everyone at the Liverpool branch. Thanks again!

Valorada con 5 estrellas sobre 5

Timberwise were fantastic

Timberwise were fantastic. From the initial survey right through to the work being completed.Stuart & Nick were very efficient, fast and did a a great job. Would highly recommend.

9 de febrero de 2023
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Respuesta de Timberwise

Hi- thanks a lot for taking the time to leave us a review. We're pleased to hear that you have been happy with our service and that you would recommend us. We'll pass on the kind words to both Stuart and Nick.

Valorada con 5 estrellas sobre 5

Second occasion using Timberwise on …

Second occasion using Timberwise on another property. Excellent work carried out promptly and efficiently.

18 de enero de 2023
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Respuesta de Timberwise

Hi Steve- thanks for taking the time to leave us a review. We're really pleased to hear that you have been happy with our service and that you have come back to use us once again. We appreciate the feedback!

Valorada con 4 estrellas sobre 5

Great work by tradesman Steve

Great work by tradesman Steve, took the time to explain everything that he was doing and very happy with the result. Communication from the office team could have been clearer and it took 11 days for us to get our report after chasing a couple of times, rather than the advertised 5-7 days.

25 de enero de 2023
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Respuesta de Timberwise

Thanks for taking the time to leave us a review Nick. We really really appreciate receiving the feedback. We're glad to hear that you are pleased with Steve's workmanship and service. We will make sure to pass on the kind words to him!

Valorada con 1 estrellas sobre 5

Unlike other reviewers we have not been…

Unlike other reviewers we have not been able to get this company to provide simple quote for woodworm treatment. They insist on you paying for a survey first (which we’ve already had) and after asking several times for just a quote they keep pushing the survey. Bit of a scam!

3 de febrero de 2023
Opinión espontánea
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Respuesta de Timberwise

Thank you for taking the time to leave a review. Unfortunately, we are unable to quote for treatments without a surveyor seeing the issue in person. This is to ensure that we only quote our customers for remedial works that need to be carried out as on occasion a third party report may prove to be incorrect in its assessment of the issue. In the case of woodworm, our surveyors are only able to identify the type of beetle infestation and the extent of any damage that the infestation may have caused with a visit to the property. If we can be of any further help please let us know.

Valorada con 5 estrellas sobre 5

Only company I use now for damp, woodworm etc.

We have used Timberwise South West on about 4 occasions for damp proofing, tanking work and most recently for woodworm treatment. We have always found them extremely professional, reliable and their work is of a very high standard.

In fact on the last couple occasions when we needed some work done, we went straight to Timberwise and did not look at any other company / get any other quotes. I would say their prices are competitive, but probably not the cheapest but then you get what you pay for and Timberwise work comes with a 20 year guarantee.

I wouldn’t hesitate to use them again / recommend them to someone else.

13 de diciembre de 2022
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Respuesta de Timberwise

Thanks for taking the time to leave a review. We'll be sure to pass your kind words onto the team.

Valorada con 5 estrellas sobre 5

A great help

I had no clue where to begin with the damp issues in my home. I spoke to Lorraine who reassured me that I was doing the right thing and booked me in for a survey I cannot thank Lorraine or Timber wise enough for their help. My call and follow up correspondence have been dealt with empathetically and professionally and I am confident that any work carried out will be dealt with in the same manner. It’s such a relief to finally have some one on my side. Many thanks.

13 de enero de 2023
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Respuesta de Timberwise

Hi Paula- thanks a lot for taking the time to leave us a review. We're really pleased to hear that you have been happy with the service you had received from Lorraine regarding your recent survey. We'll be sure to let her know your kind words. Thanks again!

Valorada con 1 estrellas sobre 5

I cant get an answer on the phone to…Answer your phones!!!

I cant get an answer on the phone to book a survey...

9 de enero de 2023
Opinión espontánea
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Respuesta de Timberwise

Hi Andrew, apologies that you are struggling to get through to us at the moment. If you complete the form here https://www.timberwise.co.uk/request-a-survey/ I will ask one of the team to contact you directly to help you further with a survey.

Valorada con 5 estrellas sobre 5

Called Timberwise to look at a patch of rot in kitchen.

Called Timberwise to look at a patch of rot on basement kitchen skirting board. Contact with Rachel to arrange the survey was prompt and professional. Tim the surveyor assessed the rot and gave excellent advice on how to tackle it. Friendly, professional and no nonsense from start to finish. Thank you Timberwise.

5 de enero de 2023
Opinión espontánea
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Respuesta de Timberwise

Thanks for taking the time to leave a review Nancy. Much appreciated.

Valorada con 5 estrellas sobre 5

Damp in Bathroom

There was a damp patch found in my bathroom while having a home report done which was unknown to myself.
The team of contractors arrived on time and were polite and excellent at cleaning up after the job was completed.
Plumber, plasterer and the guy who removed the damp (not sure what trade he was) all were very professional.
I would highly recommend TIMBERWISE

2 de octubre de 2022
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Respuesta de Timberwise

Thanks for taking the time to leave a review Pauline - very much appreciated.

Valorada con 5 estrellas sobre 5

as promised

Did everything they said they would. On time and in a friendly and clear manner. Thank you.

28 de noviembre de 2022
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Respuesta de Timberwise

Thanks for taking the time to leave a review of your experience. Much appreciated.

Valorada con 4 estrellas sobre 5

Service was excellent....

Service was excellent throughout and Justin did a good job. Only reason for not giving 5 stars is that the woodworm treatment has only just been done and only time will tell if 'it does what it says on the tin'...

28 de noviembre de 2022
Opinión espontánea
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Respuesta de Timberwise

Thanks for taking the time to leave a review - much appreciated.

Valorada con 5 estrellas sobre 5

Top quality service. Thoroughly recommended

My appointment time was set up quickly and efficiently. I had my survey today, by Craig, and was really impressed by his knowledge, professionalism, friendliness and level of detail covered. My report arrived hours after my visit and was helpful and thorough. Thank you, Timberwise. I wouldn't hesitate to recommend this company.

21 de noviembre de 2022
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Respuesta de Timberwise

Thank you for taking the time to leave a review Dr Lloyd - much appreciated.

Valorada con 5 estrellas sobre 5

Tradesman Justin was exceptionally good

Tradesman Justin was exceptionally helpful. Explained everything clearly, finished all work well and as required, referring to us all the way through to ensure that we were happy with the job, cleared up after himself, even to the extent of sweeping the footway outside the front door to clear the dust. Always on time, and the company's initial response was quick and clear.

16 de noviembre de 2022
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Respuesta de Timberwise

Thanks for the great review George - much appreciated.

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