We have been huge Tonies fans for years. Our child has grown into listening to his box each night and loves learning and growing with each story. We recently received a tonie without a magnet and noti... Ver más
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Consulta las opiniones de los clientes
My little boy is 8, severely autistic and non verbal. He absolutely adores his Tonies. It gives him so much choice and control. It also brings him comfort and company when he wakes at 3am for what we... Ver más
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Our Tonies box has been a feature from 4months for our little one and us parents too you dont realise how much you need that sleepy sheep to wind you down after a day until your shoulders drop. From p... Ver más
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My Granddaughter has the Tonies 2 which she loves so I purchsed the Tonies mini to keep at my house, it is small and feels plastic but my granddaughter loves it so I am super happy 🙂 Ps would be... Ver más
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Información sobre la empresa
Escrito por la empresa
Combining a stylish audio player and collectable figurines, tonies® makes listening to stories and songs intuitive, interactive and fun! Find out more about how we are changing the way children listen to audio.
Información de contacto
210 High Holborn, WC1V 7DL, London, Reino Unido
- https://support.tonies.com/hc/en-gb/requests/new
- www.tonies.com
4,3
Excelente
6 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 92% de las opiniones negativas
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Brilliant device and customer service
Our family has had many hours of enjoyment with my child's Tonie Box. I love the feature where a story can be recorded by me and she can listen to it whenever she likes, plus new characters are always on her wishlist! I think it is a great aid to develop children's love of reading. Our Tonie Box 1 charger failed but Tonies customer service was fantastic in getting this rectified. Thank you Tonies!!
30 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hi Liam,
Thank you so much for taking the time to leave us such a wonderful review. It's always lovely to hear from our Tonie fans- we're so glad that you are enjoying your tonies experience, and we do hope the fun continues for many years to come 🥰 🎶
Happy listening
tonies® Customer Happiness
Too app/internet heavy
Did not realise how app heavy the Tonie box was. Wanted a story telling device I could just plug in and pop the character on. Should have made it to use without an app. Will likely be re gifting. Why does the box even need WiFi to set up!?
1 de octubre de 2026
Opinión espontánea
Respuesta de Tonies UK
Dear Jessica,
Thanks for sharing your feedback. We understand that needing Wi-Fi and the tonies app during the initial setup may not be what you expected from a simple storytelling device, but is essential to ensure updates and the latest story content can be kept up to date.
To confirm though, the tonies® app is primarily designed to provide extended parental features and manage your Toniebox. Once your Toniebox has been set up and the content has been downloaded, you don't need the app for general listening – you can simply turn on your box and pop a Tonie on top then you're good to go.
Wi-Fi is required during the initial setup and when downloading new content, but the Toniebox can then play downloaded content without needing to be connected to Wi-Fi.
We hope this helps clarify how the Toniebox works, and we're sorry this wasn't clearer when you purchased.
Kind regards
tonies® Customer Happiness
Stops working after a few years
These aren’t a cheap product. After 3 years it stopped working. After contacting customer support their response was there was nothing they could do as the warranty is only for 2 years. So be warned, they don’t last forever and you’ll be left with upset children.
30 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Dear Rob,
Thank you for taking the time to share your review.
We’re sorry to hear your Toniebox stopped working and understand how disappointing this must be, especially for your children.
As your device is unfortunately outside our 2-year warranty period and we’re the further troubleshooting steps we have advised have not resolved the issue, a replacement in this case, is not possible.
We do appreciate this is not the outcome you had hoped for, but we thank you for taking the time to share your experience and feedback with us.
Best wishes
tonies® Customer Happiness
Son love them
My little one plays with them every day and absolutely loves them! It’s been great seeing him enjoy them so much and love how he get less screen time to. The community is lovely too — really nice to connect with other parents.
30 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hi Jodie,
Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶
Happy listening
tonies® Customer Happiness
It has a great variety of stories fir…
It has a great variety of stories fir the very young and children of all ages I listen to them with my autistic grandson and he is engrossed in them so very pleased with tonies for keeping both of us happy thanks so much 🙏
29 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hello, Michael!
Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶
Happy listening
tonies® Customer Happiness
No problem to big, No Tonie too small! Thank you
Such amazing products !
Such amazing Service !
From initial purchase, to new characters, to trouble shooting the one and only time we have ever had a problem! and to make it even better so supportive when coming to a replacement.
The whole process was so easy and I have recommended to everyone i know with little ones due to how across the board happy i am with every experience. Everything is amazing and even when there is a problem, they make you feel so supported to the point it doesn't even really feel like a "problem"
Thank you so much everyone !!
29 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hi Sophie,
Thank you so much for taking the time to leave us your review, it's lovely to hear from our Tonie-fans - we're so glad to hear our team were able to solve your issue so promptly. We do hope you continue to grow your collection with all your favourites.
Happy listening
tonies® Customer Happiness
Absolutely disgusting service
Absolutely disgusting service, to say the least.
I was travelling to the UK for business and placed my order well in advance to be delivered to my hotel. I even paid extra for overnight delivery to make sure it arrived in time.
The order was never delivered and was eventually returned to Tonies. Despite this, I was then told that I would have to wait up to FOUR WEEKS to receive a refund.
What made the situation even worse was that no one was willing to take responsibility or make any real effort to help get my order to me before I left the UK. I had planned ahead, paid for expedited delivery, and still ended up without my order and without my money being promptly refunded.
Extremely disappointing service from start to finish. Based on this experience, I will not deal with this company again.
23 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Dear Gary,
Thank you for taking the time to reach out with your review. We’re sorry to hear about your experience and understand how disappointing this must have been, particularly with your travel plans.
Unfortunately, the delivery could not be completed as the courier was unable to access the hotel location based on the delivery information provided. Additionally, we’re also sorry for any confusion around the refund timeframe — four weeks is the maximum timeframe before we can step in to investigate, rather than the expected time for your refund to be processed. While we expect a refund to be processed far sooner than 4 weeks, if you have not received a full refund within this time please reach out to us and we will of course take all further action to support you.
We appreciate your feedback and are sorry we couldn’t provide the experience you expected on this occasion.
Kind Regards
tonies® Customer Happiness
Such great service
Such great service, fast response clear instructions so you can't go wrong.
25 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hello Sharmane,
Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶
Happy listening
tonies® Customer Happiness
Both our children have tonie box’s
Both our children have tonie box’s, they both use them every night. It’s something that we add to on for special occasion.
The website is great to use and get all the new tonies the kids want.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hey,
Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶
Happy listening
tonies® Customer Happiness
Very impressed with how fast they mange…
Very impressed with how fast they mange to help me with a replacement box as mine started to give me the code word fox.
After a couple back and forth emails with evidence of the box being broken they sent me a shipping label for it to be sent back to them and for a new one to be sent. Very suprised that they even let u change the colour of your box if you would like to.
Very happy with this experience as my little boy loves his tonies so much
28 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hey Chocco,
Thank you so much for taking the time to leave us your review, it's lovely to hear from our Tonie-fans - we're so glad to hear our team were able to solve your issue so promptly. We do hope you continue to grow your collection with all your favourites.
Happy listening
tonies® Customer Happiness
Disappointed with the customer service
Disappointed with the customer service. I got in touch due to a tonie I have for my 2 year old containing very poor English and for something that should be educational I wasn’t impressed. I asked for an exchange and was told this was not possible. I escalated my complaint and after being ignored I followed up and was told there was nothing that could be done. So I’ve got a tonie character that teaches my child incorrect English so I don’t feel comfortable using it. Very poor customer service
28 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Dear Rhianna,
Thank you so much for reaching out again and for taking the time to share your feedback.
As noted in your support ticket, we’re sorry to hear that the accent in this specific Tonie wasn’t to your preference, particularly regarding the pronunciation of certain phrases.
At tonies®, we’re dedicated to providing the highest quality experience for all our little listeners, and that includes championing voices and accents from all backgrounds. We appreciate you taking the time to share your feedback with us. We’ve made sure this has been noted and shared with the relevant team for their awareness.
Unfortunately, as previously communicated, we don’t offer an exchange service, and, as you also do not have proof of purchase for the product in question, we’re unable to offer a refund in this instance.
We’re sorry that we’re unable to offer any further support on this occasion, but we do appreciate you taking the time to share your feedback with us.
Kind regards
tonies® Customer Happiness
Outstanding customer service
Placed quite a large order for only half of it to arrive and what did arrive, the packaging had been damaged. I contacted the customer service team at Tonies who were great. The team were extremely helpful. Communication with them throughout the process of getting my completed order to me was thorough.
19 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hello, Hayley!
Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶
Happy listening
tonies® Customer Happiness
We are definitely a Tonies family
We are definitely a Tonies family! All three of my boys have a Toniebox 2, and before upgrading we had two Toniebox 1s, so you can tell just how much we love them in our house! 😂
Our two older boys, aged 8 and 3, use their Tonieboxes every single night before bed. Between the three boys, we now have 99 Tonies to choose from, so there is always something different to listen to!
We upgraded to the Toniebox 2s mainly for the new games, and although we have quite a few, the Disney and Spiderman games are definitely favourites in our house!
Our 18-month-old especially loves his Casper Babypants, Cocomelon, Tigger and Winnie the Pooh Tonies. 🥹 It’s so lovely seeing all three boys enjoying them at their different ages.
They genuinely get used every single day in our house — and the battery life is fantastic too!
I also have to mention the customer service, which has been brilliant. The team have always been so helpful, friendly and efficient whenever we’ve needed assistance.
We absolutely love our Tonies and couldn’t imagine our bedtime routine without them now!
99 Tonies, 3 Toniebox 2s and three very happy boys — we’re definitely a Tonies family!
28 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hello, Karen!
Thank you so much for taking the time to leave us such a lovely review, it's always lovely to hear from our Tonie-fans and we're so glad that bedtimes are a little easier with your Tonies! 💤
We do hope you continue to grow your collection with all your favourites.
Happy listening
tonies® Customer Happiness
My boy absolutely loves his tonie box…
My boy absolutely loves his tonie box and its part of his bed time routine. So simple to use without needing help from me. He was absolutely devastated when his current tonie broke. Contacted the team who were helpful with troubleshooting issues but still awaiting an outcome as issue still not resolved.
27 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hello, Maria!
Thanks so much for taking the time to leave a review!
We're so sorry to hear you are still having issues with your Toniebox.
Please keep an eye out for an update from our Customer Happiness team, who will be more than happy to guide you through the process and help get this issue resolved as quickly as possible.
https://support.tonies.com/hc/en-gb/requests/new
Speak soon,
tonies® Customer Happiness
Ordered a Tonies box 2 bundle for my…
Ordered a Tonies box 2 bundle for my granddaughters birthday, first the delivery was mixed up then cancelled then the order took weeks to be returned to Tonies to be told it could take up to 4 weeks for the order to be processed and I can start the refund process, beyond the worst customer service I have ever came across not only missed the birthday but I had to re buy from another source at cost.....need to do better
7 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hello 👋
Thank you so much for taking the time to leave your review.
We’re really sorry about the delivery issues you experienced, especially as this meant missing your granddaughter’s birthday and having to purchase the bundle elsewhere at additional cost.
For clarity, the four-week timeframe advised is the absolute maximum period before we can intervene with a return on your behalf. We expect returns to arrive and be refunded well before this, as communicated in your support ticket.
If your refund hasn’t been received and refunded within this timeframe, or you need any further support, please get back in touch with our Customer Happiness team and we’ll be on hand to help resolve this.
We’re sorry again that we let you down on this occasion and can promise we'll get this solved for you as soon as we can.
Kind Regards
tonies® Customer Happiness
Unfortunately my Tonie box stopped…
Unfortunately my Tonie box stopped working so had to contact Tonie regarding the warranty. Very fast replies to emails from Wilma, and everything's getting sorted
25 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hey Wilma,
Thank you so much for taking the time to leave us your review, it's lovely to hear from our Tonie-fans - we're so glad to hear our team were able to solve your issue so promptly. We do hope you continue to grow your collection with all your favourites.
Happy listening
tonies® Customer Happiness
My children love their tonie box it's…
My children love their tonie box it's used every night. They choose their own stories and are able to use it on their own.
27 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hey Christine,
Thank you so much for taking the time to leave us such a lovely review, it's always lovely to hear from our Tonie-fans and we're so glad that bedtimes are a little easier with your Tonies! 💤
We do hope you continue to grow your collection with all your favourites.
Happy listening
tonies® Customer Happiness
My son absolutely loves his tonie box
My son absolutely loves his tonie box, it’s so easy for him to use!
27 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hello Bethany,
Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶
Happy listening
tonies® Customer Happiness
Great toy my boys both love them
Great toy my boys both love them. They’re so much fun to collect and listen to.
27 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hey Sarah,
Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶
Happy listening
tonies® Customer Happiness
Worth every penny!
The Toniebox is an absolute game-changer! It’s such a brilliant, sturdy device that has brought so much joy into our home. A massive shoutout to Ram from customer service, who was incredibly helpful throughout our troubleshooting issues & made the whole experience seamless. Highly recommend it to any parent looking for a screen-free way to keep their little ones entertained, you wont regret it!
26 de septiembre de 2026
Opinión espontánea
Respuesta de Tonies UK
Hello Mia,
Thank you so much for taking the time to leave us such a wonderful review, it's always lovely to hear from our Tonie-fans - we're so glad that you are enjoying your tonies experience and we do hope the fun continues for many years to come 🥰 🎶
Happy listening
tonies® Customer Happiness
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