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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We received outstanding service from Ben Garrod at Lowestoft Topps Tiles who helped us choose hearth tiles for our woodburner. He was incredibly knowledgeable, approachable and patient, taking the tim... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I went into the Cheadle store yesterday and based on a photograph I took in, Dan was able to show me a range of similar tiles. Dan was really helpful and very patient - he even helped me match the til... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Check the delivery policy carefully before ordering! Just a heads-up for anyone ordering tiles from Topps Tiles: please read their delivery policy carefully before purchasing. I ordered se... Ver más

Valorada con 5 estrellas sobre 5

Given time to look around, offered help by Dave, suggested tile & colour perfect match, we had overlooked. Very helpful pleasant & made the experience so much easier. Would definately recommend Tops... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de azulejos y baldosas
  2. también en la categoría
  3. Contratista de materiales para suelos
  4. Diseñador de interiores
  5. Reformas de baño
  6. Tienda de suministros de cocina
  7. Tienda para la reforma del hogar

Escrito por la empresa

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 97% de las opiniones negativas

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4,5

Todas las opiniones

(6892)

667 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Topps Tiles in Eastbourne

Topps Tiles in Eastbourne were excellent. All the staff were friendly , informed and engaging . Their knowledge and willingness to help are a credit to ToppsTiles and I would highly recommend them to any one wishing to tiles a bathroom , garden or flooring . Well done all .!

12 de junio de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thank you for taking the time to post this great review, very much appreciated.

Valorada con 5 estrellas sobre 5

Big up Cirencester !

Topps tiles Cirencester: Dave and Joe are the best! Super friendly and helpful and provide superior advice on all the products they stock.

29 de agosto de 2026
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Respuesta de Topps Tiles

Thank you for taking the time to share your review. I am certain that Dave and Joe will be delighted to learn that you have mentioned them in your review. Your feedback is invaluable and greatly appreciated.

Valorada con 5 estrellas sobre 5

Visited the Topps tiles in Warrington

Visited the Topps tiles in Warrington, staff were fantastic help and even helped us load up . Thank you, will definitely visit again

29 de agosto de 2026
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Respuesta de Topps Tiles

Thank you for taking the time to post this great review, very much appreciated.

Valorada con 5 estrellas sobre 5

Very Helpful Staff

I visited the Barnstaple store today, I was greeted by Jon on arrival. He was so helpful and very knowledgeable and guided me through everything needed and even insisted on loading it into my car for me.
Great customer service!

28 de agosto de 2026
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Respuesta de Topps Tiles

Thank you for taking the time to share your review. I am certain that Jon will be delighted to learn that you have mentioned him in your review. Your feedback is invaluable and greatly appreciated.

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, extremely knowledgeable about their products and how to prep and install them, a pleasure to shop there.

27 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Valorada con 5 estrellas sobre 5

Staff were friendly and knowledgable.

Staff were friendly and knowledgable.
I needed a number of items to be ready for next week, and it all took 10 minutes.

27 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Hope your project went well and hope to see you again soon!

Valorada con 5 estrellas sobre 5

Amy in store was brilliant she…

Amy in store was brilliant she approached me and asked what I was looking for and gave excellent advice when I told her what I wanted very pleased will definitely come back

27 de agosto de 2026
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Respuesta de Topps Tiles

Thanks for sharing this awesome review. I’m sure Amy is going to be thrilled to see her amazing service getting such a glowing acknowledgment.

Valorada con 5 estrellas sobre 5

Harlow Topps Tiles = Superb customer service

Ilda and Sonia at the Harlow branch always go above and beyond to be informative and friendly. Even to non-trade rookies such as myself! Thank you for your help in helping choose the right products for my bathroom project. Superb customer service!

18 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Valorada con 5 estrellas sobre 5

Bridgend Store- Glenn was very helpful…

Bridgend Store- Glenn was very helpful and lovely to deal with! He went out of his way to help me with choose the right trim and grout, we will definitely return. Thanks Glenn!

27 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thank you for sharing this fantastic review. I am sure that Glenn will be delighted to see his exceptional service recognised.

Valorada con 5 estrellas sobre 5

Brillant customer service

We were supported in choosing the correct lvt. Brilliant customer service and good product knowledge

26 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thanks for your continued support and for sharing such wonderful feedback. We really appreciate it!

Valorada con 1 estrellas sobre 5

Named delivery date ignored despite high charge

When you pay £25 for delivery of 3 acoustic panels, you’d expect efficient tracking and notifications… but no.
I’d selected a delivery date of August 25, which was confirmed by email. No updates on the day so I phoned up customer services around 2:30 and apparently the order was on the DX van so should be delivered - but it’s an 8am to 6pm window. No delivery was attempted.
August 26th I worked out how to track on the DX website and supposedly the order was on the van at 8am, but intriguingly only 2 of the 3 panels were loaded this time. But it made no difference as again no delivery was attempted. I’d called up customer support again around 3pm who agreed it was a bit of a mess and would try to find out what was going on. I appreciated the update email I was sent around 4pm but it could only confirm that it wasn’t resolved.

So after 2 stressful days being largely wasted I’m still missing my panels - which I’d intended installing today. I’m also none the wiser what’s going on. Why am I having to chase this instead of Topps Tiles pulling out all the stops? Will I get compensation for all the aggravation and delays?

26 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

We are sincerely sorry you were disappointed with our delivery partners (DX) , I fully appreciate how frustrating not knowing when your delivery will be arriving., hopefully the matter has now been resolved. If not please reach out to us at customersupport@toppstiles.co.uk and include your order number in your message, we would be happy to investigate the issue further. Please ensure that you use “Product Review Response” as the subject line of your email.

Valorada con 5 estrellas sobre 5

Went to the Plymouth store today…

Went to the Plymouth store today completely clueless and in decision paralysis!! Matt made it really easy for us and found exactly what we wanted, completely outside the box. So friendly and helpful thank you!!

26 de agosto de 2026
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Respuesta de Topps Tiles

Thanks for sharing this awesome review. I’m sure the team at Plymouth are going to be thrilled to see their amazing service getting such a glowing acknowledgment.

Valorada con 5 estrellas sobre 5

Turned up today with no idea what i…

Turned up today with no idea what i wanted. Was served by a lovely guy called Matt who showed us lots of ideas and supplied everything we needed. This was the Plymouth store

26 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thanks for your continued support and for sharing such wonderful feedback about Matt. We really appreciate it!

Valorada con 5 estrellas sobre 5

We used Topps Tiles at Plympton to…

We used Topps Tiles at Plympton to purchase tiles to complete the kitchen renovation at Saltash Baptist Church.
The finished look is excellent as was the service provided at Topps Tiles - would highly recommend

26 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thanks for sharing this awesome review.

Valorada con 5 estrellas sobre 5

Topps tiles Plymouth.

Topps tiles Plymouth.
Matt really helpful, got exactly the tiles I wanted and got my blue light discount applied which I didn't even realise I could get until he asked me 😊

26 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thanks for posting this fantastic review! I am sure Matt will be thrilled you highlighted his excellent service.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, easy process and this was all because Tom at your Telford branch went above and beyond. Excellent staff member with excellent customer service skills.

26 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thank you for posting this fantastic review! I am sure Tom will be thrilled you highlighted their great service.

Valorada con 5 estrellas sobre 5

Extremely helpful staff

Extremely helpful staff. Nico went above and beyond to ensure our order was correct and arrived in time. Very pleased. Always feel looked after at the Salisbury branch.

26 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thank you for taking the time to share your review. I am certain that Nico will be delighted to learn that you have mentioned him in your review. Your feedback is invaluable and greatly appreciated.

Valorada con 5 estrellas sobre 5

Braintree Store

I bought some tiles, adhesive etc from the Braintree store, the customer service was amazing. The staff know all their products and were so helpful to a novice like me! I bought the flute tiles in white, they look super. They have a matt finish and are a great size for my splash back. I've also used them in my ensuite, with the ribbed ones. Look great. Thank you, will definitely be back for my next project

22 de julio de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Valorada con 5 estrellas sobre 5

Could do enough to help

Could do enough to help, Angie from the Worcester branch got everything sorted for my elderly parents wet room to suit their requirements.

26 de agosto de 2026
Opinión espontánea
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Respuesta de Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Angie will be thrilled to know you mentioned her in your review.

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