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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought two vape kits with extras, price was the best around. Unfortunately i had an issue with the product (not totally vapour fault) contacted and sorted through Clarke. Got a return and replacement... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Honestly what an incredible product and service duo! I cannot recommend Totally Vapour enough, especially now they have their awesome website.. I had a little fun mixing my own juice up online (love t... Ver más

Valorada con 5 estrellas sobre 5

I had a fabulous experience with Kieran at the Shirley branch. This young man was very knowledgeable about the products and very easy to talk to. He explained several things that I didn’t understand... Ver más

Valorada con 5 estrellas sobre 5

Phenomenal staff, very helpful both over the phone and in person. Ordered about 4 times from this company and they have rapidly become my go to- living only 10 minutes around the corner is a massive h... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos
  2. Tabaquería

Escrito por la empresa

Since 2013, Totally Vapour has been constantly sampling new electronic cigarette merchandise and expanding our inventory, in order to bring you the latest and greatest from the e-cig industry. Our goal is to provide customers with excellent products, rapid delivery, great prices and superb customer service. Rest assured that when you shop at totally-vapour.co.uk, you are purchasing genuine electronic cigarette products from the official manufacturer. We have USA and UK made e-liquids in a wide variety of nicotine strengths, base liquid ratios and of course flavours. We have been in business longer than most competitors and have maintained our reputation throughout. As one of the largest distributors of electronic cigarettes and accessories in the United Kingdom, we have established close business relationships with the biggest names in the industry, allowing us to offer the best products and prices on the market! We dispatch orders on the same working day if you order before 3pm. We use 24hr/48hr tracked delivery in the UK and delivery is free on orders over £30, this means nearly all our packages arrive the next working day and on Saturdays. We are always here to answer any queries; you can contact our customer support team via telephone, email, social media or in person at our warehouse / stores.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

169 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(169)

11 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

If I could give 0 stars I would.

If I could give 0 stars I would.
Ordered 10 vapes, opened 1 and the flavour was not right, disgusting after taste. Checked the packaging and they were out of date!
Sales manager seemed reluctant to help or resolve the issue and basically said they were fine. Multiple emails later they then told me I could return them at my expense and then they would choose if they would provided a refund or not!
Bad business and incredibly poor customer service.
Worst vape company I've ever dealt with and will not shop there again. Avoid!

19 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

139770 amazing

Very easy to order off the website great flavours the vape it self is easy to use and last a good while usually last me 8 days

14 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Useless company

Paid for 24h tracked delivery as needed them before holiday and this useless people sent it 5 days later when i didn’t need them anymore. When emailed to cancel the order got ignored twice and instead of cancelling the order they shipped it regardless after receiving my emails when told them i didn't need them anymore.

13 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant friendly service.

Always great staff who are happy to take the time to find you the right products, Brandon in particular always great to seek advice from. Whether quitting smoking or changing vapes etc. lots of own juices to create to your own needs!

27 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't pay tracked 24, as it's not actually next day

Please don't pay for Tracked 24 at the rediculous price of £4.99. My usual different sites only charge £2.99 also. Ive never been charged this amount. Also the tracked 24 is actually 48hrs with delivery. Something to do with courier process, so your not actually getting it the next day. I placed an order easter weekend and they opened as normal Tuesday, but my item is actually coming 48 hours later. They had ample time to post, but said its the way their courier system works. The shipping actually cost more than the vape I ordered. Their discount code for first time users don't work, yet they still get to send you email upon email of promotions. Just be aware. As mentioned the shipping charge is rediculous. Was offered no support. I should of just paid tracked 48, as that's when it arrived. Ive never been spoken to so rudely before. I tried to be polite as possible, but they just hung up on me.

22 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

I emailed to query about my order as my phone had entered my email address incorrectly - had a very quick and thorough response! Problem solved! Great customer service

18 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent, friendly, cost-effective and helpful vape shop

I've been coming into Totally Vapour for a couple of years. The staff (especially Brandon!) are very knowledgeable and very helpful always able to give good advice. Above all it's just a lovely friendly shop to visit and have a chat! They offer a good range of vapes and liquids and the website is also very good and easy to use. Highly recommended!

13 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

No refund

Returned faulty product x2 told I would get refund of purchase plus the postage. Still no refund and no one responded to multiple emails

12 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Totally vapour Shirley excellent

Have been past this shop many times but have never been in thinking it may be too expensive.I needed a new vape and thought I’d give it a try,so glad I did,not only did I get a new vape at a great price the service I received from kieran was second to none.Very impressed with his knowledge,time and care given!!
Will definitely be back excellent service all round Thankyou!!

27 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Order no. 133975 Great Service

I recommend Totally Vapour, I've had a few orders now with absolutely no bother, easy to order, and I'm kept up to date via email the progress of your order. My last order I had a small issue with, i emailed and they sorted it out straight away, very efficient service. Website is easy to navigate and order from.Great customer service.

24 de marzo de 2025
Opinión espontánea

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