Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Purchased a Toucan SC360 Video Conference system. Does not zoom in and does not work with our system. Have made multiple email and phone calls to return camera, they will not call back or return e... Ver más

Valorada con 1 estrellas sobre 5

I bought 2 wireless camera and after a year one of the camera stop working. I follow all instructions on trying to reconnect it and no dice. I had to look for customer services and finally found the p... Ver más

Valorada con 2 estrellas sobre 5

Toucan once had a great product. I've had them for 4 years. In the past year and a half their app is crap. Constant can't connect to camaras, videos not saving. No true customer support to addres... Ver más

Valorada con 5 estrellas sobre 5

A good honest company. Fantastic video door bell with free subscription and lot of features. Super customer service. Stacey gave very good support in setting up the bell. Pleasure to do business with... Ver más

Información sobre la empresa

  1. Tienda para bebés
  2. también en la categoría
  3. Tienda infantil

Información proporcionada por diversas fuentes externas

Instagram: toucan_


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

42 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,1

Todas las opiniones

(42)

8 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Awful waste of money

Awful waste of money. Battery takes a whole day to charge. It has weak WiFi or none even though it’s just outside WiFi box. Don’t imagine putting this on a gate it won’t work. Mine is usually flat or offline so missed parcels and have mostly given up on it

8 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't buy, I got 2 camera and door bell.

I got 2 camera and door bell.

Initially after purchasing I thought it was low price and fit for purpose so I recommended it to a family member who bought and returned theirs within days due to it going offline.

The one I bought and use outdoor started going offline 10months after purchase. I later discovered just over 1 year of purchase that rain water had got into the camera so I contacted Toucan Support who acknowledged the issue, but because it was 15months after purchase they said they can't do anything about it so recommended I purchase a replacement from them.

What a joke, don't buy.

1 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolute garbage piece of kit.

Absolute garbage piece of kit.
I paid £160 for doorbell with camera & extra security camera. I could’ve bought Ring or Blink for less, but I read some decent reviews on Toucan so thought it’s gotta be ok for the money.
But after 1 week the security camera keeps going offline for days at a time and there’s nothing you can do apart from wait for it to re-connect.
And the doorbell camera view goes all grainey when it’s slightly dark outside. No chance of seeing who might be loitering in front of your house.
Save your money and get a Blink or Ring.

4 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really poor product

Really poor product. Poor video quality, lag time between door bell being pressed and phone connection. Battery life extremely poor (it will have run out while you on your hols) night vision poor, poor motion detection. Had several door cameras over the years this is by far the worse on to date. Wouldn't recommend.

1 de diciembre de 2023
Opinión espontánea
Valorada con 2 estrellas sobre 5

Bought a pair of outdoor security…

Bought a pair of outdoor security cameras September 22. One failed after a few weeks due to letting in moisture. (Supposed to be weatherproof)! I dropped it getting ready to return and it cracked so could not claim under guarantee.
Purchased another unit but after 12 months it refused to charge up.
Not a budget buy in the end. Would not buy again and have purchased a better brand that is higher in quality and responsiveness.

1 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I got 2 camera door bells (one for…

I got 2 camera door bells (one for back and front doors )
I x security camera for the cars
Really easy for me to set up (and I am so crap at IT )
clear crisp pics
Also UK customer support both by telephone and e mail
Amazing
They even helped me sort an issue out (advice etc ) when it had come out of warranty really impressed !!

29 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Pathetic Product

The camera does not last more than a year. Replaced it in 2020 and it is 2021 and the replacement quit working. Have called customer support and left numerous messages on voicemail and online support and email. No one is returning a call or responding.
NO I WOULD NOT RECOMMEND THIS PRODUCT.
THEIR CUSTOMER SERVICE SUCKS!!!

5 de mayo de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

I can't really review my order because…

I can't really review my order because the order was incomplete and I am still waiting for the rest to arrive...

So going off my order with Toucan I probably won't be ordering again..

Sorry.

18 de julio de 2019
Opinión espontánea
Logotipo de Toucan.

Respuesta de Toucan.

Hi Joss, We're so sorry your missing piece has taken a while. I've been totally slammed with the flu this week. It will be dispatched tomorrow. I'll send an extra one as a token of apology. Cheers.

Valorada con 4 estrellas sobre 5

I love the product and the service

I love the product and the service, only reason I haven’t given 5 stars is that I would be great if posters could be sent flat rather than rolled up

12 de diciembre de 2018
Opinión espontánea
Logotipo de Toucan.

Respuesta de Toucan.

Thanks for the feedback Natalie. We've been wondering if the tubes we use are too small. As a result of your comment we're going to upgrade to a larger tube so the prints are not as 'curly'. Large flat format would also have it's challenges in terms of cost and getting it to our customers safely without being damaged in transit. Hopefully this move will improve matters. Thanks again. xo

Valorada con 5 estrellas sobre 5

Easy shopping

Easy to navigate site, good variety, and prompt delivery.
Have used this company a few times, always happy with service.

10 de diciembre de 2018
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más