I use treatbox for all occasion which I love! Whenever there is an event/occasion coming up it’s the first place I look and I always manage to find something to suit! I love all the packaging it makes... Ver más
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Consulta las opiniones de los clientes
I’ve had a couple of boxes now and each one has been beautifully packed, it’s all arrived in one piece and the quality of the products makes them good value for money. They also have a really good ran... Ver más
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I have ordered a number of "Build Your Own" boxes from Treatbox, and up to and including my latest order, I have been completely satisfied with the ordering process and the efficient delivery service.... Ver más
I ordered and put in the delivery address with flat number. This then didn’t show up at the checkout page, only the building number but I double checked and assumed the delivery driver would have a... Ver más
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Información sobre la empresa
Escrito por la empresa
A thoughtful gift for every moment…🤍 TreatBox an independent business founded in 2017 - Curate beautifully packaged and perfectly put together letterbox-friendly boxes. Build your custom gift box and send it directly to your loved one or let us surprise you at the start of each month with our monthly subscription boxes. The ultimate in thoughtful gifting.
Información de contacto
1 Maunsell Road, , TN38 9NL, St. Leonards-on-Sea, Reino Unido
- 01424552410
- zoecharlton@treatboxuk.com
- www.treatboxuk.com
4,6
Excelente
2 mil opiniones
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Ha contestado el 96% de las opiniones negativas
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Customer service excellent my order…
Customer service excellent my order didn’t arrive as I expected but it was quickly resolved emails were dealt with promptly and my gifts for Christmas were given beautifully presented and my daughters loved them ❤️
18 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Great Advent
Just wanted to say wow what a calendar! I’ve had quite a few over the years and this one was amazing!
Love that you’ve changed it up with more variety of gifts and a beautiful box to look forward to opening. Love it!
29 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Nice pj's but twice in few orders an issue wasnt addressed and enquiries ignored, one of a fault
I had an issue with one of the boxes I ordered. The photo was all smudged and it was a secret santa with just a small gift and the photo so had to use it looking poor, as you didnt bother to get back to me since the 20th.for this reason and fact another enquiry regarding very late delivery on 18th went unanswered, I give 4 stars. The care and attention in the first few boxes was not applied in later boxes. Some had a sticker which was carefully applied some were bent and the packaging inside looked messy and rushed. I get you must be busy at this time but the reason I paid £50 for pj's that are so expensive was the presentation and packaging too. Making them just a normal pair of nice pj's and overpriced.
I have had 8 boxes from you and probably won't order again based on the nil customer service twice when an issue arises.
18 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Thank you so much for sharing your feedback and for supporting us with so many orders, we really do appreciate it.
I’m very sorry to hear about the issues with the photo and that your messages weren’t responded to, especially as this was for a gift. That’s not the experience we want anyone to have. We take a lot of pride in both our presentation and customer care, so it’s genuinely disappointing to hear where we fell short.
Your comments about consistency and packaging are really valuable and have been shared with the team. If you’re open to it, I’d love the chance to look into this for you. Please email hello@treatboxuk.com
with your order number and I’ll personally follow this up.
Thank you again for taking the time to leave such thoughtful feedback, it helps us continue to improve.
Thank you so much - TreatBox 💗
The most amazing pjs
The most amazing pjs! Such a beautiful design and the fit and fabric are so good!! I absolutely love them! I look forward to new prints coming as they’re the best pjs I own!
11 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love.
Thank you for making our day! TreatBox 💗
Great gifts
I sent Treatboxes to a few friends for Christmas; all of them opened them early 🤣 and all of them loved them. I think the choice of fillers, presentation and reliability are all excellent. Would recommend.
10 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
I ordered the coffee box ready to go…
I ordered the coffee box ready to go luxury box. It arrived with parcel tape all over it which has damaged the box. Plus it's in a pink and white box not the box advertised. This is a present for my 35 year old nephew - very disappointing 😞
12 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hi Debbie,
Thanks so much for taking the time to leave us a review. We’re really sorry to hear this and completely understand how disappointing that must have been, especially as it was a gift. This isn’t the experience we want for our customers. Please do reach out to our customer care team so we can look into this and help put things right for you. If you would like to pop an email over to hello@treatboxuk.com we would be happy to look into this further for you.
Thank you so much - TreatBox 💗
Absolutely Delighted with these Christmas PJs!
I recently purchased a pair of gorgeous pyjamas as a Christmas gift, and I am beyond thrilled with them! The material is incredibly soft and luxurious, making them a dream to wear. The pattern is beautiful, and there are so many designs to choose from—something for everyone!
The packaging was a lovely surprise, too. It was all wrapped up in pretty pink, which made the whole unboxing experience feel extra special. Normally, you'd expect to pay extra for such attention to detail, but this company includes it as part of their service.
I highly recommend this fabulous brand. I’ll definitely be shopping with them again!
8 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Thank you so much - TreatBox 💗
Birthday box felt like a waste of money…
Birthday box felt like a waste of money to get rid of what was extra or left over with it being a surprise. Lucky dip box. Wouldn't order again since receiving anything surprising
10 de octubre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello,
Thank you for taking the time to leave your review.
We are extremely sorry to hear your experience wasn't what you expected.
Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers.
We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received.
If we can help further with this please do email us at hello@treatboxuk.com.
We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.
Thank you so much - TreatBox 💗
TreatBox didn't disappoint again
TreatBox didn't disappoint again. Lovely surprise birthday wellness box. Some of the items were not something that I would use so passed them onto my delighted friends and colleagues.
TreatBox is my definitely go to website if I am looking for a reasonably priced unique gift.
10 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello,
Thank you for taking the time to leave your review.
We are extremely sorry to hear your experience wasn't what you expected.
Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers.
We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received.
If we can help further with this please do email us at hello@treatboxuk.com.
We sincerely hope you will consider shopping with us again in the future and give us another opportunity to impress you with our TreatBoxes. Your satisfaction means a lot to us, and we're committed to making your experience a positive one. Thank you for your understanding.
Thank you so much - TreatBox 💗
Santa's early treat.
What a wonderful asvent box.
I've bought many. Very popular and expensive ones over the years .This Treatbox was by far by a million miles the best.
Wonderfully wrapped and very useful and thoughtful gift. .
My Granddaughter was thrilled to bits. You got yourself a new advent customer.
Thankyou so much.
1 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hi Pam,
Thanks so much for taking the time to leave us this review, we really appreciate it. We are glad to hear that your granddaughter loved her TreatBox!
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
I have used Treat box for years
I have used Treat box for years and they truly are my go to for any occasion.
The ever changing items to choose from always makes these such a joy to buy.
I have recently needed to contact customer services as I had accidentally put the wrong address for delivery, the speed in which this was resolved was incredible!
I am happy to say they are one of my favourite companies to buy from and by far the best customer services experience I have had in a long time!
Thank you Molly ❤️
18 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us such a lovely review!
We’re absolutely delighted to hear that TreatBox has been your go-to for years and that you continue to enjoy the ever-changing selection, that means so much to us.
We’re especially pleased to hear about your recent experience with our customer service and that the address issue was resolved quickly for you. Providing friendly, efficient support is something we really care about, so your kind words truly make our day.
Thank you again for your continued support and for choosing TreatBox, it genuinely means the world to our whole team 💗
The week before Christmas treatbox
My Daughter loved her surprise, from treatbox.
18 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Was delivered to the incorrect address, 10 days still no refund or replacement
I ordered a housewarming gift for a friend via treatbox, but unfortunately Royal Mail delivered it to an incorrect address, which you can see on the tracking number that was provided. We tried to locate it but the package couldn't be found. I reached out to customer service and they said they'd contact Royal Mail and usually royal mail would respond within 48 hours. It's been 10 days since I originally contacted them so I reached out again and they sent me the same message, saying it'll take another 48 hours. By this point I am fed up of chasing and waiting for a resolution, the box wasn't particularly cheap. I've never had a company make me wait this long for a resolution they normally send a refund or replacement and then claim back from Royal Mail, they don't make the customer wait, especially as you can see the tracking coordinates at a different address.
Update: They said Royal Mail delivered it to the correct address even though the tracking shows it was delivered to an unspecified 'Safe Space' which appeared to be a communal hallway. I finally got a refund but it was quite an unpleasant process, they made me sign a thing saying I wasn't lying and I would cooperate with the police lol. So I signed it because I was being truthful, maybe they have a lot of people trying to scam them, but I'm a repeat customer so I didn't really appreciate being treated like a liar. Won't be using them again!
8 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hi Sally,
Thank you so much for taking the time to leave this review and for being so honest about your experience, we’re genuinely sorry for how this situation made you feel.
We completely understand how frustrating and disappointing this must have been, especially as the gift was for a special occasion and you were left waiting far longer than you should have been for a clear resolution. That’s never the experience we want for any customer, and we’re truly sorry that we didn’t meet that standard here.
When a parcel is marked as delivered by Royal Mail but can’t be located, we’re required to follow their investigation process before we’re able to issue a refund or replacement. This can unfortunately feel slow and repetitive from the customer side, and we recognise how frustrating that is, particularly when tracking information isn’t as clear as it should be.
We’re also really sorry if the declaration we asked you to sign made you feel distrusted. That certainly wasn’t our intention. It’s a standard part of the courier claims process and something we’re required to do in these situations, but we completely understand how it could come across, especially as a returning customer, and we appreciate you raising this with us.
Thank you again for your patience and for shopping with us previously. We’re genuinely sorry that this experience has left you feeling let down, and your feedback has been shared internally so we can improve how we handle situations like this going forward.
Thank you so much - TreatBox 💗
Quality products, quality service
The website is really easy to use and when I had a query about my order they sorted it straight away and were so lovely about it
2 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
wonderful company
Easy to look at the products, wide variety of products for all different occasions. Really quick delivery and always beautifully wrapped. You feel like the staff really care about each individual box.
16 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Truly unique and wonderful business
The first time I came across TreatBox was on an Instagram post and their products really looked so unique and special. When I placed an order for a birthday advent box the whole process was so smooth and efficient! It was easy to order, the delivery was quick and the packaging is so unique and special! Each of the individual gifts were a lovely surprise and made one feel special every time you got to open one. I will definitely be ordering from this company again - what a wonderful business!
4 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Exam madness...
I sent my niece a little 'pick-you-up' while she's in the middle of her final year exam period at university and the gift seemed to do the trick. It let her know that we're thinking of her, she's not on her own and that she should still find time for a little break and to treat herself kindly.
Thank you!
10 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well!
It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us.
Thank you for making our day - TreatBox 💗
Bought a Black Friday mystery box/bag
Bought a Black Friday mystery box/bag. I do think it was just about worth the price, and it was just a little treat for myself so luckily the actual contents didn’t really matter, but it was very disappointing. I feel it was mostly things other people don’t want, the largest/most expensive item was an incense burner type item? Very odd, and no incense to go with it even if I was that way inclined! Plus a couple of tea bags, a pair of socks, and a cheap plastic Keyring and possibly a couple of other things. I doubt I’ll even regift them.
I’m won’t be a repeat customer.
28 de noviembre de 2025
Opinión espontánea
Respuesta de TreatBox
Thanks so much for taking the time to leave us a review, we really appreciate it. We’re really sorry to hear that the mystery bag missed the mark for you, that’s never what we want. Our Black Friday Mystery Bags are designed to offer a mix of items at a discounted price, but we understand that not every selection will suit everyone’s taste. We truly appreciate you giving TreatBox a try and are grateful for your honest comments, which we’ll take on board as we plan future releases.
Thank you so much - TreatBox 💗
Lovely items each time
Lovely items each time, love the advent calendars as well as the treatboxs you can pick yourself as well as the special
Additions
22 de noviembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hi Shannon,
Thanks so much for taking the time to leave us a review, we really appreciate it. We are so happy that you love our Advent Calendars and TreatBoxes.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
Love it love it love it all wonderful…
Love it love it love it all wonderful goodies
1 de diciembre de 2025
Opinión espontánea
Respuesta de TreatBox
Hello 👋
Thank you so much for taking the time to leave us your review!
We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you.
Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love.
Thank you for making our day - TreatBox 💗
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