Trees Online Opiniones 

162
•
TrustScore: 4 sobre 5

4,2

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic tree for a reasonable price…we are thrilled especially after two other nurseries kept us waiting for delivery dates then cancelled the order due to non availability! The tree is healthy and... Ver más

Valorada con 5 estrellas sobre 5

Alan bent over backwards to source us the right trees when it looked like it would be impossible. We'd actually resigned ourselves to having to make other plans, but Alan worked some magic despit... Ver más

Valorada con 1 estrellas sobre 5

Total waste of time dealing with this company. Communications terrible and products selling are non-existent. Be prepared to chase for updates and prepare to be disappointed. Oh. Also, The owner doe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The beautiful tree arrived safely and exactly when Alan said it would, with only 1 bent leaf. Excellent service and delivery. If only other online companies were as much fun. The sorbus is now plante... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

162 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,2

Todas las opiniones

(162)

8 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

A company that listens

Initially two trees had not arrived. I got in touch with a competent, friendly guy who swiftly sorted it out. These trees, as all the others, arrived in very good shape.
Trees Online to be recommended!

15 de noviembre de 2024
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

Thank you for the lovely review Anders.

Good to know that the trees were in good shape. We put a lot of time and effort into the trees to help them grow as individuals with things like aspirational talks telling them the sky is the limit.

Valorada con 5 estrellas sobre 5

Good experience

Trees Online had a tree I was after but I had a question - I received an answer incredibly quickly, then my order was seamless and delivery was quick. Reasonable price for the size of the tree and it looks healthy. Very happy with my purchase!

6 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

£100 for a £70 tree, not good value.

You spend £100 on a tree that has a wonderful description but you don’t know what you’re actually getting until it arrives, so it’s pot luck. You wouldn’t do that with spending this sort of money on anything else, would you?
I got a nice tree but a lot smaller than expected, Apical stem had been cut, which restricts growth (height). I wanted a tall tree for shade which is exactly why I ordered a tall one, as per description!
I paid over £100 for a £70 tree, sent by a third party.
I was going to bulk buy hedging plants but they’re even more ridiculously priced! Local company here does them for half the price.
Not the best company and not the best customer service. I’d buy somewhere else next time.
In response to the customer service comedian, I got a 12l container 1.7m high (incl pot) tree priced at £72 on Matthews website, sent directly from Matthews but I paid £104 for it. I paid for a taller tree because that’s what I wanted. It’s priced at £70 in the garden centres and garden centres aren’t usually cheap.
Website should state it’s a Matthews 12litre tree (not 1.8m - 2.2m) but the customer pays £104 through trees-online instead of £72. What a joke.
Oh and cutting the apical stem stimulates lateral growth making it more bushy, not taller. I went for the tallest tree because I wanted tall one.

30 de octubre de 2024
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

I guess that would be one way of looking at it Caroline.

The wonderful description perfectly describes what you received, a 180-240cm tall Salix that you think was a "nice tree" which you can still return for a refund if not happy with it.

Your original complaint was that our "delivered to your door price" was more expensive than "you going to collect it locally price". You paid more because you received more.

You are incorrect about the apical stem, mature height will always be achieved regardless of pruning.

As for you buying somewhere else next time, I think we can both agree that is a good idea.

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. I ordered a fig tree back in March (a little bit early on in the season for it to be delivered when available in April and it was a very cold March and April to be fair).
Tree arrived bare but I had hope it would start to bloom come late spring. Unfortunately it never did I contacted trees-online for advice and gave it another week as the temperatures warmed up but it never came to life. I emailed for further care advice and before I had even seen their reply a new leafy, happy tree was delivered to my surprise.
Couldn’t be happier :)

23 de mayo de 2024
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

Many thanks for the review. I hope this is evidence that we do give a fig about customer service.

Valorada con 5 estrellas sobre 5

Wonderful customer service

Simply fabulous service from trees-online and especially Alan. After the unfortunate demise of a willow tree they were great in sharing their view, providing advice and engaging with the grower to provide me a discounted replacement. Simply customer service you don't tend to see these days. Highly recommended and many thanks.

9 de abril de 2024
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

Many thanks for the 5 stars Phillip. We stand by our trees, especially when there are no tree stakes available in high winds and if one dyes it might be because they put red socks in with the whites.

Valorada con 5 estrellas sobre 5

3 magnificent swamp cypresses arrived…

3 magnificent swamp cypresses arrived at dawn today. Not a twig was damaged and all 3 are the best specimens I have ever seen. They were also almost twice the size of the ones I ordered and paid for. They arrived promptly. I know that they will thrive in our muddy soil because I have a big one which is a superb specimen. Thanks for your efficiency, quality, generosity and humour.

9 de febrero de 2024
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

We are so happy that Dawn was available to take delivery of the trees provided she was someone you know and gave you the trees back without any fuss. If not, sorry to hear you might have trespasser/squatter issues.

Valorada con 5 estrellas sobre 5

Refreshingly persona…

I ordered a variety of Silver Birch that will not grow too large for my garden, good advice from Alan at time of purchase (Sep 2021) and again late last year, successfully identifying the variety of moth eating the leaves from a photograph (good news is no harm to the tree). Very helpful in getting the tree to the Isle of Wight, and so well packaged. The personal touch you find here is so very rare these days, a lesson in good customer service

3 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, really helpful advice, and two healthy trees delivered very quickly (red falstaff and an avalon pride peach).

7 de noviembre de 2023
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

We are so happy that we didn't upset the apple cart with you and that everything is peachy with 50% of your order.

Senior Dogsbody for Trees Online

Valorada con 5 estrellas sobre 5

Difficult to beat

Difficult to beat ! Excellent service from start to finish. We ordered 6 trees, they were all delivered within a few weeks, very nice appearance. They kept us informed throughout, & made the whole process fun!

19 de octubre de 2023
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

Very much appreciate the review David and we certainly aim to be like hard-boiled eggs i.e. difficult to beat.

Valorada con 5 estrellas sobre 5

3 wisteria plants

I ordered 3 wisteria plants and was delighted to receive an email to say that as the size I ordered was out of stock, they would deliver 3 larger plants. The plants arrived this week and I have planted them today. They were very healthy and arrived in good condition. I am very pleased and will definitely use this company again.

22 de octubre de 2023
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

Many thanks for the review. We always try to upgrade when there is inconvenience involved as a gesture of goodwill.

Valorada con 5 estrellas sobre 5

Birthday present

The Royal Medlar arrived last night, in time for my wife's birthday today - I appreciated what Alan did to make it happen. We are delighted with it and are already planning where it will go in our garden.

I know Alan has had some bad reviews on Trustpilot but in my opinion, it's obvious that he is in the hands of his suppliers when it comes to dispatch and information about orders. Customers should appreciate that living items like trees are not the same as factory manufactured goods and cannot be simply handed to Parcelforce or DPD.

I want to thank Alan for supplying a lovely tree, at a fair price and for communicating with me, giving the best information at his disposal.

9 de octubre de 2023
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

Very much appreciate the recognition John. We put a lot of effort into keeping standards high but not everything is within our control and we end up having to resolve other people's poor service. There is no mainstream tree supplier with 5 stars (last time we checked), the best we can hope for is medium to high 4's.

Valorada con 5 estrellas sobre 5

I just wanted to update about a…

I just wanted to update about a grapevine I purched from Trees online, The grapes I am getting are fantastic I like big grapes so reluctantly cut off lots to make sure only 2 bunches max on each branch, and still I get loads,you really need to get one from them fruit is fantastic, and the taste, You won't want shop brought again, they do fruit trees as well and the fruit from then is same,and come in different sizes,you can't beat going in garden and picking and eating REALLY FRESH fruit. Just take a look at fruits and vines on there site You will find one to suit you, and with prices going up in shops,what better way to beat those shop prices growing your own, won't let me put 2021 but this is when I purchased vine not 2023

1 de abril de 2023
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

Very much appreciate the feedback Jan and telling us about the fruits of your labour.

Valorada con 5 estrellas sobre 5

Brilliant website and fabulous trees!

Bought a blossom tree in February and it is thriving beautifully! There is a wide selection of trees and deliver6 is free which is always a bonus. The downside is the commentary on the website is so brilliant, I spend more time laughing at this than looking at trees! 😀

23 de febrero de 2023
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

Thanks for the great review Karen, sounds blooming marvelous.

Alan
Senior Dogsbody for Trees Online

Valorada con 5 estrellas sobre 5

Very happy

Very happy. I’ve got 20 odd metres of fence that I want to line with a hedge and ordered a wildlife-friendly hedging pack from Trees Online, along with some additional crab apple and hornbeam saplings. The order arrived very promptly and the baby trees look very healthy, arriving as nice wet plugs for easy planting. I’ll now be obsessively watering, checking and watching them grow.
Thanks for great service!

25 de mayo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional and friendly

Ordering and receiving a tree from Trees Online was a positive experience. The staff there answered my queries promptly and clearly and with good humour. At the last minute I could not be home when the tree was delivered. They kindly relayed my email instructions to the nursery delivery folks and I got home to find the tree right at the designated spot in the far corner of my back garden. A beautiful tree, too. I look forward to its companionship for years to come. When I need another tree, I’ll be sure to shop with trees online again.

31 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Trees online offer an excellent range…

Trees online offer an excellent range of trees at competitive prices, without compromising on the quality or health of their stock.
Communication from them is beyond excellent, as is the speed of processing.
Lastly, the personalised ‘communiqués‘ from Alan put a smile on my face when I read them.
All in all a thoroughly efficient and pleasant transaction that puts more trees in the ground. What more could one ask?

20 de marzo de 2023
Opinión espontánea
Logotipo de Trees Online

Respuesta de Trees Online

Very much appreciate the review John. As reviews go, this one deserves 5 stars too.

Have a good one or a reasonable two, smile it add face value and live long and prosper.

Alan

Valorada con 5 estrellas sobre 5

Received a great quality tree.

Received a great quality tree.

I ordered a Medlar tree from trees-online.co.uk. The size i ordered was out of the stock. Rather than cancel my order they kindly sent me the next size up. The tree i received was far larger than expected! It's in good condition and growing happily in my garden.

18 de marzo de 2023
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más