Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which... Ver más
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Consulta las opiniones de los clientes
just called re my policy and a future claim, whoever I spoke to wasn't very pleasant at all. I understand GDPR (Puffin hadn't updated all my details) but she was particularly unhelpful and very cold.... Ver más
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My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... Ver más
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Información de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,3
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Professional and Supportive Service
I had a very positive experience with Trent-Services. The team was helpful, professional and easy to communicate with. Everything was explained clearly and handled efficiently. I truly appreciated their support and would happily recommend them.
15 de septiembre de 2026
Opinión espontánea
Respuesta de Trent Services
Dear Mr Tassone,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Insurance paid on time no issues
Insurance paid on time no issues. There is a lot of documentation required each month though.
9 de septiembre de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
French vet claim.
Insisting that the vets in France verify our treatment and costs even tho we provided all the detailed paperwork - they did not respond to your request, but eventually you accepted the paperwork we resent to you.
11 de septiembre de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Took too long to process
The claim was accepted and went through but it took a long time to get a decision. The claims process need to be sped up quite a bit!
1 de septiembre de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Hassle free pet insursnce
Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which were resolved quickly with no fuss. I Have no hesitation in recommending Muddy Paws. Going into my 5th policy with them . At the present time I see no reason to change.
30 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
just called re my policy and a future…
just called re my policy and a future claim, whoever I spoke to wasn't very pleasant at all. I understand GDPR (Puffin hadn't updated all my details) but she was particularly unhelpful and very cold. I thank her for her time and a pleasant experience - clearly this wasn't sincere based on the above experience only for her to hang up! Totally unprofessional and I will in reporting back to Puffin too
10 de septiembre de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Happy
Easy to claim directly via our veterinary practice. Payment (less excess) paid directly to the practice. No quibble over the claim at all.
7 de septiembre de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very poor service
Took far too long long to deal with a simple claim, when contacted by phone just advised that it was with the assessor and should be resolved in a short time.
Not happy with the additional 15% fee added to the excess fee. Would not recommend this company
4 de septiembre de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Exceptional experience
Exceptional handling of several claims submitted concerning treatment for our dog at a vet practice and also a hospital.
3 de septiembre de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The service was great from start to…
The service was great from start to finish . Every person I spoke to was very helpful along the way and the claims process was very easy for us to do every month. Highly recommend
2 de septiembre de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
very good service
very good service, it would be ideal if you could sign into your account to see how things are progressing, instead I had to send a few emails to confirm the claim was sorted, no other issues, very good service
19 de agosto de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
If I could leave no stars I would
If I could leave no stars I would
Claims take months to process and I have submitted a SAR as I believe I’ve been wrongly charged % reduction fees and all I want is a copy of my contract, this was submitted well over 2 months ago and I’ve heard nothing
If I could leave them I would, but my dog has an on going health condition, so I’m stuck with them and their awful customer service
26 de junio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us on 01285 626020.
Kind Regards,
The Trent Services Team
Easy to deal with and very helpful
Easy to deal with and very helpful, but they could provide an online form to fill in instead of a PDF for the claimant continuation form. This was a little annoying to fill in manually each period. It would be great if this could be done online.
I was happy overall with the service provided.
28 de agosto de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
The team were great and got me sorted…
The team were great and got me sorted with my insurance asap. They were always clear and responded quickly.
14 de agosto de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Friendly and helpful staff
Friendly and helpful staff. Just take notice of the wait period on your policy (mine was 60 days).
1 de agosto de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The eventual outcome was very good.
The eventual outcome was very good. The only downside was the time it took from me paying the vet to being paid. It was nearly 4 weeks from claiming.
10 de agosto de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I had problems with my claim due to my…
I had problems with my claim due to my vets ceasing to trade but the advisor kira lee was extremely helpful keeping me informed regards my claim from start to finish and getting the problems resolved.
13 de agosto de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was processed rather slowly
The claim was processed rather slowly. Despite being a condition of the policy, we feel the 25% co-insurance deduction is too high.
1 de agosto de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Easy to fill out form
Easy to fill out form. Claim was accepted and paid out quickly.
12 de agosto de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
After losing our beloved dog in a…
After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was dealt with extremely professionally and very timely. First class service under very upsetting circumstances.
13 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. Firstly, we would like to take this opportunity to offer our dearest condolences for your loss. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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