Lovely helpful Staff who were very efficient and knowledgeable and whom I could actually speak to. No phone queues. The claim was sorted very quickly even when we had some anomalies to resolve which... Ver más
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Consulta las opiniones de los clientes
just called re my policy and a future claim, whoever I spoke to wasn't very pleasant at all. I understand GDPR (Puffin hadn't updated all my details) but she was particularly unhelpful and very cold.... Ver más
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My Dog suddenly went blind & had other symptoms. The cost was just under £500 for tests. Quick & easy to claim online, they contacted my Vets for information. After paying the excess and 20% becaus... Ver más
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Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Información de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,2
Muy bueno
2 mil opiniones
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Ha contestado el 100% de las opiniones negativas
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After losing our beloved dog in a…
After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was dealt with extremely professionally and very timely. First class service under very upsetting circumstances.
13 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. Firstly, we would like to take this opportunity to offer our dearest condolences for your loss. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Every thing seems to take a long time…
Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renewal
11 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Cat's Claim
I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks.
I would definitely choose this company again when my renewal is due next year!
30 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
prompt payment of claim
16 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Easy to claim and efficient service
Easy to claim and efficient service
30 de junio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was several weeks being…
The claim was several weeks being processed and then was paid totally wrong. Each time I have to raise an issue it has to be reassessed as a claim.
13 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Peace Of MIind When We Needed It Most
Going through a health scare with a pet is stressful enough without having to worry about complex paperwork and financial logistics. Our recent insurance claim was handled seamlessly, and I couldn't be more grateful for the experience.
What stood out the most was how efficiently they resolved the claim directly with our vet practice. Taking the administrative and financial burden completely out of our hands meant we didn't have to juggle bills while worrying about our companion.
It allowed us to put 100% of our energy where it mattered most: on our pet’s recovery and well-being.
20 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Delays on payment of claim
Whilst all the people I dealt with at Trent (on behalf of Lifetime Pet Insurance) were polite, friendly and kind, I did have to ring a number of times to establish why there was a delay in processing my claim. This in fact, I was informed, was down to Lifetime Pet Insurance not supplying confirmation of my up to date premiums.
Other than that there were no other issues.
13 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim for a dog bite.
Claim was dealt with quickly and efficiently through our vets, making the process very simple.
6 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Slow service
I appreciate the service level agreements for completing insurance claims, however my claim took longer than I anticipated. This was disappointing as my policy is a lifetime insurance policy and the claim related to an ongoing condition. Also, the correspondence I received failed to accurately reflect the claim reference numbers which was confusing.
23 de mayo de 2026
Opinión espontánea
Respuesta de Trent Services
Dear Mr Smith,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
My claim was handled very well the…
My claim was handled very well the process was very straight forward and when i had any questions it was all explained and answered. Would highly recommend
16 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great service
Great service, booked in and resolved problem super quick
15 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The site was quite easy to use
The site was quite easy to use. No problems and the money was sent straight to my account. Would use them again.
19 de junio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was accepted (eventually)…
The claim was accepted (eventually) after several rounds of requests for additional information.
29 de junio de 2026
Opinión espontánea
Respuesta de Trent Services
Dear Mrs Middleton-Stewart,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I found the whole process from start to…
I found the whole process from start to finish very satisfactory, hassle free and very quick.
29 de junio de 2026
Opinión espontánea
Respuesta de Trent Services
Dear Mrs Kibble,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
60 Days minimum sick pay
After paying subscriptions for many years I needed to claim for income support (Hospital Critical). However, I was informed that the minimum time for sickness claims is 60 days (30 day Waiting Period and a 30 day excess)
As I will be off work for only 30 days only my claim would be invalid. I feel a bit robbed to be honest. I feel this policy is for people who are made redundant for long periods only. Read the Terms and Conditions. Put your money into an investment account. It will STILL be there when you need it.
2 de julio de 2026
Opinión espontánea
Respuesta de Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Very good and quick service…
Very good and quick service knowledgeable staff....so glad you have taken this back!!
25 de junio de 2026
Opinión espontánea
Respuesta de Trent Services
Dear Mr Richardson,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Our claim was settled promptly and to…
Our claim was settled promptly and to our complete satisfaction.
16 de junio de 2026
Opinión espontánea
Respuesta de Trent Services
Dear Dr Haywood,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Very helpful staff and quick at…
Very helpful staff and quick at responding. The insurance paid out when I needed it, which got me through a very difficult time.
23 de junio de 2026
Opinión espontánea
Respuesta de Trent Services
Good morning,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Nothing but a positive experience in a…
Nothing but a positive experience in a difficult situation for me. Thank you.
23 de junio de 2026
Opinión espontánea
Respuesta de Trent Services
Dear Mr Houghton,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
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