Truepenny's Property Consultants  Opiniones 

I had an appalling experience with Truepenny’s Property Consultants. Their severe mismanagement has caused me significant financial and emotional distress.
I gave proper notice under my tenancy’s break clause, found a replacement tenant who passed references, paid fees, and even signed the contract. But Truepenny’s lost the signed paperwork, apologised for it, and then later denied ever receiving it. Because of their incompetence, the replacement tenant withdrew, leaving me unfairly exposed to rent liability for a property I had lawfully vacated.
Despite repeated communication, evidence, and even their own admissions of error, they have refused to take responsibility. Instead, they shifted all the burden onto me, forcing me into legal proceedings.
This agency cannot be trusted with important tenancy matters. If you value professionalism, accountability, and proper handling of your documents, avoid Truepenny’s at all costs. Their negligence has not only cost me thousands of pounds but also months of unnecessary stress.

Alex from Truepennys Dulwich is every cliche of an estate agent, condescending, dismissive, rude, with a superiority about himself, words cannot describe how awful this man is & this is from a phone conversation. If this is how he is on the phone, from an initial phone call, be grateful he didn’t do business with you.

Was keen to engage them to help to sell my property in SE London. They spent 15 minutes on the phone telling me how superior their service levels are, then failed to send me the one line email they'd promised to send immediately after the call. I waited a day or two, nothing ... sent them an email, ignored ... called and left messages ... nothing. Their customer service is in fact far inferior to the competition, not superior.

The landlord initially agreed to let us rent the property for £2,300/month, but at the last moment, after we had already prepared to sign, he refused to proceed unless we agreed to pay £2,500/month — leaving us no choice as we were students about to be without a home. We paid a £2,884 deposit to the agency and hired professional cleaners (£200) when moving out. The landlord then brought someone along and claimed it wasn’t clean enough, charging us another £160 — even though the issues he pointed out had already existed when we moved in. He assured us at that time that no more deductions would be made and the deposit would be fully returned. Afterward, he blocked me and ignored all contact. Months later, when I pursued the matter legally, he suddenly claimed additional damages for a mirror that was already broken before we moved in — and the agency failed to provide proper check-in photos to protect us.

Valencia is one of the worst consultants I have run into. She is currently the property manager in our flat; she is unresponsive to our emails about repairs, blames us for bringing these issues to light, and will take no accountability for her own actions (or inactions). Our dishwasher and washing machine were not working which we noticed immediately upon entering the flat. We logged these issues on the platform Truepenny’s requested. These issues were then ignored along with our repeated emails. We had no choice but to contact their contractor directly. We were then reprimanded for doing so. Valencia was on holiday so didn’t respond for weeks and then was unapologetic about the fact that nobody helped us in the mean time and proceeded to be super rude and condescending on the phone (shocker!!!). Would not recommend.

Anastasiia has been very helpful and made my flat hunting experience easier for me. I can always rely on her for help. I’d glad to have a great experience in securing a place to live

We’re currently working with Anastasiia to find a rental property, and it’s been a great experience so far. She’s been really helpful and responsive throughout the process. Thank you!

If I could give zero stars, I would. This has been the worst agency I've ever dealt with. If you're considering using them—don’t. I won’t even waste my time listing the countless unprofessional experiences I’ve had, but I hope this review helps steer others away. Save yourself the stress and look elsewhere.

Anastasiia was very professional and kind. She made sure to show me all the details and the amenities the house included, and by the end of the meeting I was clear on what is expected from the landlord, and the rights and duties of the tenant itself.
Definitely, I would recommend this Agency to people I know.

I had a good experience with Anastasia . She was kind and helpful and even waited for us as we got late .

My experience with Trustpennys Greenwich was positive, and I appreciate Anastasiia’s help throughout the process. She was responsive and professional, making communication straightforward. Overall, everything went smoothly.

We had Anastasiia as our property consultant, she was very communicative, kind and helped us secure our dream rental!

I had an outstanding experience working with Valencia as my property manager while securing my first rental. Her professionalism, responsiveness, and attention to detail made the process smooth and hassle-free. She went above and beyond to address any concerns promptly and ensured everything was handled efficiently. It's clear that she genuinely cares about her clients and the properties she manages. Her dedication and exceptional service made all the difference, and I highly recommend her to anyone in need of top-tier property management.

They met all my needs and got great service

Truepennys provided exceptional support in my journey to purchase my first home. While I interacted with several estate agents, they stood out as the only one who truly understood my needs and consistently followed up whenever a suitable property became available. Their honesty during challenging moments and excellent communication made the entire process much smoother. I wholeheartedly recommend them for anyone looking to buy or sell a property.

I cannot recommend Truepenny's Estate Agents highly enough! From start to finish, my experience with them was nothing short of exceptional. Their customer service is second to none, and their professionalism truly sets them apart in the industry.

From the very first interaction, the team at Truepenny's made me feel valued and supported. They were incredibly easy to approach, always taking the time to listen to my needs and answer any questions I had. Whether I was speaking with them over the phone, via email, or in person, they were consistently friendly, patient, and attentive.

What impressed me most was their dedication to making the entire process as smooth and stress-free as possible. Selling a property can be overwhelming, but Truepenny's handled everything with such care and efficiency that I felt completely at ease. They kept me informed every step of the way, ensuring I was never left in the dark.

Their professionalism was evident in every detail. From the initial property valuation to the marketing and viewings, everything was executed flawlessly. The photography and property descriptions were top-notch, showcasing my home in the best possible light. They even went the extra mile to accommodate my schedule, which I truly appreciated.

The team’s communication was outstanding. They were always prompt in responding to my queries and proactive in providing updates. It’s clear that they genuinely care about their clients and strive to deliver the best possible experience.

Thanks to Truepenny's, my property sold quickly and for a great price. I couldn’t be happier with the outcome and the level of service I received throughout the process. If you’re looking for an estate agent who combines expertise with a personal touch, look no further than Truepenny's. They truly deserve every one of these 5 stars!

For someone who had no prior experience of being an home owner, thus experience has really help me become more equipped in terms of thee entire process.
Their assistance and transparency has been super and I would definitely recommend anyone, especially first time buyers into using their services..

I had an absolutely amazing experience with Truepennys. The communication between myself and the team was seamless, making the entire process smooth and stress-free. They consistently followed up and kept me updated at every stage.

I would definitely recommend Truepennys to anyone looking to buy a home. Thank you, Truepennys, for your outstanding customer service!

As a buyer and my first experience doing business with Truepenny, I was extremely satisfied with the level of service and professionalism. I will definitely recommend their service to anyone wanted to buy a property.

I have had dealings with many estate agents in my life and have never had the misfortune to deal with one as dreadful as Truepennys.
AT first glance they seem like a nice friendly efficient set up, but in reality they really are the worse ever.
I had my house on and off the market for a couple of years and I nearly used them in 2022, I live nearly two hundred miles away and so I entrusted them with keys to my London home. Their commission was 1% which was what I had been quoted elsewhere. On the day the photographer came I was assured the then Manager would be present with the photographer, but it seems he was just given the key, whilst there caused havoc and left the house without setting the alarm. I was in effect lied to.
Hence I decided against using them on that occasion.
Two years on and the said manager had left. I had been with another agent whom I was pleased with, but felt I needed to refresh and change agents, so I approached Truepennys and a pleasant young chap in the office, said their new manager was working from home this weekend, but he said she'll contact you later today, this was 10am on a Friday, no call came by 4pm, so i popped back in and he said that's odd, I'll message her again, whilst there I asked him their current commission rate, he said its still 1% , his Boss Ryan was also present this time.
I awaited her call. It hadn't come by Monday so at noon I instructed another agent.
She called about 2 hours later, I said sorry you're a bit late, she said at least let me come and see you and tell you about our marvellous team, I agreed and she was coming about 5.30 to 6pm, she arrived late!
During our conversation I said your commission is 1% isn't it, she said no we never charge 1%, its 1.5%, I said well the guy in the office told me 1% in front of your boss Ryan, she said he shouldn't have told you that, so again I said well I'll stick with the other agent thank you.
I was happy with the chosen agent but after 6 months decided to give the property a rest from the market with a view to going back on with the same agent after a break. Virtually a week after if was off market, Truepennys approached me and suggested they could do an off market viewing as they felt they had clients who might like my house.
I had nothing to lose, so I thought why not.
Three viewings were conducted back to back with me present as they didn't have a key, the first of these made an offer, which I turned down, then he raised his offer and I accepted.
This was £10,000 under the asking price of £550,000, but I thought at least its finally sold.
But at that stage, I was still not a signed up vendor with Truepennys, She again told me their commission was 1.5% but she would discount it to 1.25%, I felt they had got me over a barrel as they had a buyer, so I reluctantly agreed to 1.25%.but I requested no sold board as I didn't want anyone to know until it had exchanged contracts, especially the neighbours, as it had been sold before and fallen through and I didn't want to jinx it.
Unbelievably three weeks in, Truepennys hand delivered a letter to some 28 of my neighbours with a pic of my house, claiming 'SOLD OVER ASKING PRICE ON FIRST VIEWING' incensed by this I asked her to write again to everyone and suggest this had been sent in error, she said they could do that, but of course it never happened.
Also I said in view of that I want compensation in the form of the commission being reduced back to what I was initially quoted i.e. 1%, that was a decision for the boss Ryan to deal with but he ignored my letter, and I had to write again to ask him to reply then when he did, he felt they had done nothing wrong and I spent the next six weeks corresponding, but each time his response was to make me feel like I had done something wrong. He initially said the commission remains at 1.25%, I said be in no doubt, this sale will not progress further unless you meet my requirements, he then offered me £500, I reiterated my stance and was prepared to pull out.
He then finally saw sense and reduced to 1%, but says he stands by his argument that they've done nothing wrong and they did sell over the asking price as the house was marketed with a previous agent a year or so earlier on a guide price £500 - £550,000.
This is completely irrelevant as the marketing price on Truepennys contract is £550,000. FACT.
The man is an idiot and has done himself no favours in behaving as he did towards me.

There are one or two exceptionally nice staff at Truepennys, and those that do good I have the greatest respect for, but sadly it seems the majority do not listen to their clients instructions, the general consensus seems that the truth is rare and they do as they damn well please, the clients wishes are not considered.
I'd never use them again under any circumstances but if you're thinking of selling, there are many great estate agents , but Truepennys is not one of them. You've been warned!