UkairpurifiersOpiniones 

114
TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Very quick delivery considering the demand for air conditioners at the start of the recent heat wave. Note well that the DPD courier sends customer a PIN number which must be stated to the driver, th... Ver más

Valorada con 4 estrellas sobre 5

Purchase went fine, but delivery poorly managed by DPD, so 4 stars only. It would have been useful to have been made aware of carriers' stringent conditions ahead of actual purchase. I then had to wai... Ver más

Valorada con 5 estrellas sobre 5

I initially enquired about an air purifier via email. I received a quick reply that answered my questions fully. I decided to order the product. Ordering was very easy and I received the product th... Ver más

Valorada con 5 estrellas sobre 5

Purchased the Blue Max 3250i and it was delivered in two days. This product is exactly as described and works brilliantly, detecting small nuances of impurities and adjusting the airflow as required.... Ver más

Información sobre la empresa

  1. Proveedor de filtros de aire

Escrito por la empresa

The UK's Air Purifier Experts. We specialise in providing a wide range of high quality air purification and air treatment products with a wide range of budgets and uses. We want to ensure that everyone has good quality clean air they can breath and we are sure to have a solution that meets your needs.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

114 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(114)

27 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

The Air Humidifier Blueair…

The Air Humidifier Blueair HealthProtect 7470i Air is absolutely wonderful. It works so quietly and cleans air really quickly. The delivery was very quick, the next day. I also purchased the humidifier with a nice discount. I recommend to use UKairpurifies and definitely recommend to buy this air humidifier.

3 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service and product

We bought the Blue air 3410 and a spare filter. The parcel arrived very quickly considering I ordered between Xmas and new year (arrived 29th Dec) great service. The packaging was great, as it was an expensive purchase for us and I was worried about damage. It is an amazing piece of kit I have 2 dogs and I feel it has improved the air quality. Would recommend this company.

29 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

first rate service

Ordered Tuesday and delivered Wednesday, buying process was straightforward and easy, backed up by useful comms re delivery etc.
Can't fault them, their service was superb throughout

20 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing company

Amazing company, very well packed and responded to my questions on Sunday evening. Outstanding service and highly recommended!

26 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

POOR CUSTOMER SERVICE AND ATTITUDE

They delivered the wrong item and then threatened us with court action if we did not deliver it back the next day. They had not even spoken to me yet before they threatened the court action! What a way to treat customers. Had blazing row on the phone with the sales director who would not acknowledge it was their fault and kept talking over me and in a threatening manor to say I had to pay for their mistake in delivering the wrong item. Very bad customer service indeed. Don't deal with them!

8 de noviembre de 2023
Opinión espontánea
Logotipo de Ukairpurifiers

Respuesta de Ukairpurifiers

I am very sorry that you are unhappy. I have investigated into the issue with your order and understand that we mistakenly sent you an air purifier when you ordered a replacement filter. My colleague from the support team tried calling you but was unable to speak to you and hence, to avoid further inconvenience to you, she arranged collection of the air purifier from your work delivery address for tomorrow. I have checked and can confirm that my colleague from the customer service department with whom you spoke to was not trying to refuse to accept that it was our mistake which is why she advised that as it was our mistake, we had arranged the collection of the item. Furthermore, the support team who provided confirmation via email of the collection having been re-arranged for Monday following your request over the phone, also apologised and stated that it was our mistake that the wrong product had been sent to you in error. I am very sorry that the incorrect item was sent to you and I can confirm that the collection has been re-arranged for Monday and the Accounts team have been notified to issue the refund for the replacement filter that you purchased.

Valorada con 1 estrellas sobre 5

Poor customer service for faulty goods

This company has good reviews IF your product is working order. If not you’re in trouble. As per my case. Bought a purifier delivered quick but within two days of use burning smell from the fan unit. Contacted customer services and same issues as others. Said will send to manufacturer for assessment. Manufacturer is in Sweden so I doubt they’re going to do that and if no fault found will return with no refund. This fault reported in 3days of delivery! Statutory rights mean nothing to this company and they do anything to avoid refunding. Avoid! Go direct to manufacturer or use Amazon. Wish I had now

30 de octubre de 2023
Opinión espontánea
Logotipo de Ukairpurifiers

Respuesta de Ukairpurifiers

I am very sorry that you are dissatisfied with our support team. It is our standard policy as per our Terms & Conditions quoted below that we ask customers to provide proof of the fault and then the item would be collected at our cost to be sent to the Service Department for testing. If following testing, the air purifier is deemed not to be faulty, then it would be returned back to the customer as stated below in our T&Cs:

"Please note that if you are claiming to have received a faulty product after using it, UKAirPurifiers has the right to ask for proof about the nature of the fault in the form of photo(s) and/or video(s). If sufficient proof is provided, you will then be requested to send the item for testing at the Service Department to verify the fault (pre-paid postage labels provided within 30 days) and will be provided with photographic and/or videographic evidence as proof of the test. If deemed to be faulty, within 30 days, the customer will be offered a replacement unit or refund. If no fault is found following testing, then the item will be returned back to the customer and no refund will be issued".

I have also checked your email correspondence with our support team and can't see anywhere in the emails that they have advised the air purifier would be sent to the manufacturers, Blueair in Sweden. I can see that my colleague in the support team informed you that we would need to arrange collection of the air purifier for testing at the Service Department which is in line with our Terms & Conditions. Hence, the support team were not refusing to accept the item back for a refund as they offered to collect the air purifier for testing to confirm the fault. Nevertheless, I am sorry that you are unhappy.

Valorada con 5 estrellas sobre 5

Fast and reasonably priced

The air purifier arrived within 24 hours of ordering and was £20-£50 cheaper than other retailers. As it was a last minute birthday present this made it financially feasible to buy the best air purifier around for her space and meant that it arrived on time for the birthday girl to receive it on the stroke of midnight.

Will definitely consider using UK Air Purifiers in the future.

25 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent. A great price for the air purifier and easy to use their site.
They delivered it when they said they would and it was packaged up well.

My only slight confusion came with payment - my banking app asked me to confirm the payment to "juicers" which I didn't recognise. I soon realised they run another company of that name!

20 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good

Yes, great. I found this website as it is recommended as an official seller on the Blue Air website. No fuss buying and shipping. 5*

5 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Will use again

They had the filters cheaper than Jeff bezos outfit. Ordered on Thursday, dispatched Friday. Arrived on time. Will use again when the time comes. Thanks

5 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Requested a whisper quite bedroom fan

Requested a whisper quite bedroom fan, the price was the best by far and the product superb, Really quiet and moves the air with ease. The only minor issue I had was with the colour of the unit I wanted, I received a call explaining that the last grey unit had been shipped, although new stock was due in the demand for the product was so high they couldn't guarantee an exact date. I accepted and alternative colour which arrived 2 days later.

10 de junio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good delivery and competitive price

It took a day or two longer to access the two air purifiers, but the delivery company had an easy to use site to ensure the delivery time and date worked well.
As for the products, Blueair 3210 and 3410, built by my daughter, delivered with spare filters, and they appear to work very well and are very quiet. I also note that the price was competitive.

29 de septiembre de 2023
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más