Account Manager, Georgia was helpful and responsive. We found a great A-board option with our store branding and even when there was some confusion, they worked with us to get everything sorted and r... Ver más
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Consulta las opiniones de los clientes
I’ve had a really positive experience with UK POS. Whenever I need help, Georgia is always so friendly and helpful. She’s very patient and always takes the time to help me navigate everything, answe... Ver más
I am extremely happy with both the customer care I received and the product ordered. Special thanks to Laura who helped me solve a problem that came up. Your customer forward approach really ens... Ver más
La empresa ha respondido
The display units we bought are great - they look really professional and will make our work really stand out. The 5 stars however are mainly for the staff at UK POS. From the purchasing team wh... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
UK Point Of Sale Group has years of experience in the design and manufacture of point of sale shop displays and retail display solutions
Información de contacto
Horsfield Way, SK6 2TD, Bredbury, Reino Unido
- www.ukpos.com
4,6
Excelente
225 opiniones
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Ha contestado el 100% de las opiniones negativas
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Very cheap materials used!
I ordered four A3 menu holders which arrived in an undamaged outer box. When I unpacked them it was clear that they were of very poor quality, were splitting along the very thin wooden seams, and had been bashed around, most likely before sending to me.
When I complained I was told that as they had not been checked within 24 hours of arrival, no other redress would be offered.
The boxes were of the cheapest and flimsiest wood and would not have stood up to normal usage and they are now all in the bin!
24 de marzo de 2025
Opinión espontánea
Respuesta de UK POS
Hi Simon
Thank you for your valued feedback, it was reported that your unit became damaged after first use and then fell apart, we addressed that the damage evidenced was as a result of impact and we concluded that these would not have been put into use if they arrived in that condition in the first instance, we are sorry that we could not reach a solution to your liking on this occasion.
Kind Regards,
The UK POS Team
Great service
The website was easy to use and the order was received the next day as stated.
4 de abril de 2025
Opinión espontánea
Respuesta de UK POS
Hi Joanne
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Great Service !
Great Service !
The service was great from ordering to delivery.
I didn't fully receive my order so went on line to report and a lovely lady contacted me to look into it, nothing seemed too much trouble for them and I'm sure my order will be resolved.
Great products.
2 de abril de 2025
Opinión espontánea
Respuesta de UK POS
Hi Margerate
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Respuesta de UK POS
Hi Tim
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Excellent customer service, issues dealt with quickly
My issue was dealt with kindness and speed, the problem was solved within a couple minutes on the phone, the customer service agent was very helpful! Everything was explained really well, the process of returning items is very easy to follow.
18 de marzo de 2025
Opinión espontánea
Respuesta de UK POS
Hi Chloe
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
High quality A1 size street sign with a…
High quality A1 size street sign with a clip frame. Excellent price, too. Delivered quickly.
13 de marzo de 2025
Opinión espontánea
Respuesta de UK POS
Hi Jonathan
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
'Clearly' Excellent!
'Clearly' Excellent!
UK Pos was extremely easy to deal with and very efficient.
Order delivered earlier than stated.
My only criticism is some of the website photos could be better although showing "clear" acrylic products is difficult! ...Perhaps a dark background would help.
6 de marzo de 2025
Opinión espontánea
Respuesta de UK POS
Hi John
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Respuesta de UK POS
Hi
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Great Service
Great Service, Quick Delivery.
Sorted out my problem within a day including sending the Replacement
20 de febrero de 2025
Opinión espontánea
Respuesta de UK POS
Hi Phil
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
I’ll be ordering again!
Top rate products, super quick delivery, outstanding value - really pleased I found this company! I’ll be ordering again!
27 de enero de 2025
Opinión espontánea
Respuesta de UK POS
Hi Paul
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
1st time I have used them
1st time I have used them, but very positive on the speed of delivery
Really quick service and response to my questions.
16 de enero de 2025
Opinión espontánea
Respuesta de UK POS
Hi Mark
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
High Quality Product
High Quality Product
Easy website to navigate, fast delivery, high quality product!
3 de enero de 2025
Opinión espontánea
Respuesta de UK POS
Hi Michelle
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Warning against using UK POS
I really would warn against using UK POS.
As other reviews (which I sadly read too late) have stated, UK POS will not take responsibility for damaged orders, so it really is a case of the consumer taking all of the risk. They informed me that they do not act in accordance with the guidance of the Consumer Act of 2015 with their Business to Business Sales.
My order arrived damaged, I was in touch with UK POS with evidence of the damaged product within a week, and they refused to do anything to remedy the situation as I did not email within 24 hours, quoting their "damage policy". They outright admitted that the issue was that their contract with their courier meant that they would have to pay for a refund / replacement outside of 24 hours. For reference, the packaging was not damaged at all, the break clearly pre-existed shipping.
20 de noviembre de 2024
Opinión espontánea
Respuesta de UK POS
Hi Grace
Thank you for your valued feedback,
We received notification of your damage claim on the 15th November after delivering your parcel on the 8th November , we requested further images to further your claim and we received a response stipulating your consumer rights and laws, we did point out at that time , that this transaction is not covered by these laws and our own terms and conditions are fully applicable, we requested further images to validate your claim and these have never been received. Unfortunately, we could not reach a resolution with you on this occasion.
If we can be of any further assistance in this matter, then please do not hesitate to reach out on 01614314400
Kindest regards
Steve
Jenny was incredibly helpful all the…
Jenny was incredibly helpful all the way through the process. She was very responsive, friendly and knowledgeable. She is an incredible asset to your company.
13 de noviembre de 2024
Opinión espontánea
Respuesta de UK POS
Hi Annika
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Delivery charge needs reassessing
Range of products good and delivery times fine. The issue I have is the delivery charge. Minimum order for free delivery is £150. I just wanted to order a small pack of chalkboard panels & pen, which could easily be stuffed in an envelope and sent for the price of a second class/first class stamp. Instead, there's a flat rate for delivery of £11.40. It's ludicrous. I'm not aware of any other company that charges the same for a package weighing 200g as one that's 20kg. Daft
11 de junio de 2024
Opinión espontánea
Respuesta de UK POS
Hi Andy
Thank you for taking the time to leave your valued feedback. we do have various options to suit various budgets on our carriage charges ,starting from £9.50 plus VAT and we have a click and collect option for customers who wish to use their own courier services. We take all feedback on board and it is valuable in helping improve our services
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Very disappointed
Until this week, I would have recommended UK POS to anyone needing their supplies, however, this is now, no longer the case. We ordered a delivery of items last week (x37 in total) of an acrylic leaflet holders and x10 of them arrived broken last Friday. However, because we didn't report this until after the weekend UK Pos will not refund these and I have had to pay for another 10 items plus 10 individual deliveries again so this has left me totally out of pocket and left quite a sour taste. I am going to push this issue further but I think their decision is made (its all in the t's & c's which unfortunately don't take common sense into account). Whilst I am not a massive customer, I am a very loyal one but I now feel that this really doesn't stand for anything which is disappointing after being a UK POS customer since my companies inception back in 2006.
12 de septiembre de 2024
Opinión espontánea
Respuesta de UK POS
Hi Andrew
Thank you for taking the time to leave your valued feedback. I have had a look into your order and can see that we made your initially delivery on the 5th September and we received a report of damages on the 10th September, we couldn’t at this time receive from yourselves any of the appropriate images required for a successful damage claim, as the packaging had been disposed of, so we were unable to validate this claim on this occasion. If you do need anything further, please do not hesitate to contact us on 0161 5168 749. Kind regards, UK POS
Good service and quality
Well described products. Delivered both order by Express delivery within a day. Look to be well constructed, though not in use as yet. Have already reccomended to a colleague
19 de julio de 2024
Opinión espontánea
Respuesta de UK POS
Thank you for taking the time to leave your feedback. We strive to give all of our customers a 5 star service and we are delighted you had a positive experience.
If you need anything further, please do not hesitate to contact us on 0161 5168 749. We look forward to hearing from you soon.
Kind regards,
UK POS
Ordered some A0 board plastic covers…
Ordered some A0 board plastic covers which they sent them to the wrong shop which in itself wasn't the end of the world, but talking to their customer service team to try and get this issue resolved was an absolute JOKE. It was like talking to a brick wall with no resolution.
16 de julio de 2024
Opinión espontánea
Respuesta de UK POS
Hi Mario
Thank you very much for your review -our colleagues were in touch as we have two postcodes against the same address details on your online account, and the incorrect postcode for your delivery address was selected at the time of purchase online, please do respond to our latest email communications .if we can help any further in this matter.
Kind Regards,
The UK POS Team
Excellent customer service
Excellent customer service! Laura from UKPOS was so quick to respond (and patient!) with my query, easy and quick to order, I would highly recommend!
18 de junio de 2024
Opinión espontánea
Respuesta de UK POS
Hi Sosi
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
Order for display slopes
Excellent service. Ordering was straightforward & arrived on time & well-packed. Product is of excellent quality
4 de junio de 2024
Opinión espontánea
Respuesta de UK POS
Hi
Thank you very much for your review - we are glad that you had a positive experience and hope to see you again soon at UK POS!
Kind Regards,
The UK POS Team
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