Inquired about a return on a product
Inquired about a return on a product. Between ordering and it being delivered which was quite lengthy, my podiatrist recommended surgery for my issue so I would no longer be needing the product. Never even opened the package when I received it. I was told I couldn’t return it because it wasn’t a quality issue. Nowhere on their website under Return Policy does it state that. Big scam and ripoff!!
Respuesta de Ultrassist
Thank you for your review. We're genuinely sorry to hear about your change in medical circumstances, and we hope your surgery goes smoothly.
While our Return Policy clearly states that returns are only accepted for unopened items with quality issues and that return shipping is the responsibility of the customer, we made an exception in your case and issued a full refund out of goodwill, despite the return not meeting our standard policy.
Refund policy: https://www.ultrassist.com/pages/refund-policy
We did this as a gesture of understanding and compassion, even though the product was not faulty and the return was based solely on a personal change of circumstances.
It’s disappointing to receive a negative review despite our efforts to support you beyond the policy. As a small business, we always strive to be fair, transparent, and empathetic, and we believe we’ve done our best in this situation.
If you have any further concerns, we remain open to communication.
Warm regards,
Ultrassist