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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After my wife destroyed our conservatory window locks, I contacted Upvcstore, sent them photos, measurements etc., and received a recommendation for a suitable replacement product. Arrived quickly, fi... Ver más

Valorada con 1 estrellas sobre 5

They took 6 days to send return details, they took 20 further days to approve full refund, only a partial refund was received, had to do a credit card charge back to get full amount. According to Co... Ver más

Valorada con 4 estrellas sobre 5

Seriously make absolutely certain you follow their website instructions to the letter. I have completely renewed two doors without any difficulty or problems so 5 stars there. Communication is non exi... Ver más

Valorada con 5 estrellas sobre 5

Having ordered a special front door cylinder lock I had a query and was emailed by Ava who dealt with me and communicated promptly. Ava demonstrated a very professional approach coupled with excelle... Ver más

Información sobre la empresa

  1. Tienda para la reforma del hogar

Escrito por la empresa

....


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

446 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 15% de las opiniones negativas

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3,7

Todas las opiniones

(446)

41 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Went out of their way to help.

I was after a number of hinges but the website would only let me purchase 8. After contacting the store they were able to confirm how many they had in stock and was able to purchase more.

6 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Replacement 3pt lock gearbox

Was looking for a replacement gearbox for a door. Asked a question on the online chat and was given a link to the part I needed to replace the part I had. Placed the order. It came quickly and was the right bit for the job.

26 de julio de 2024
Valorada con 5 estrellas sobre 5

They " Handled " it very well

They quoted all the necessary dimensions for the product which allowed me to order with confidence that it would fit, and it did. I am very pleased with the end result.The shipping was true to word and arrived on time.

23 de julio de 2024
Valorada con 1 estrellas sobre 5

Terrible company

Terrible company, I ordered a euro lock the wrong size which I returned in line with their returns policy. They’ve had the item for over 2 weeks and I still haven’t received my refund, sent 4 emails and no response to any! Avoid at all costs!

19 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

So very helpful

Just had an online chat to identify a component. First class service, item identified in short order, now placing an order.

20 de julio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

I would give 5 stars

I would give 5 stars, but waiting for part and see if it all works ok. However, speedy webchat, uploaded some photos of door gear box, asked me some simple questions and linked me to the correct product right away. Just the service I needed. Fabulous!

20 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Got advice on how to identify a lock on a door and brought up the link to the lock itself, all on a Saturday morning. Excellent service

20 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Such a crap company

Such a crap company. Bought a window hinge and even I explained what I really need to the guy on the phone, they sent a wrong one and when I showed it to my builder her said is wrong and he ordered himself the one he needs , contacted UPVC store and explain them and asked for return and refund, they were the worst company ever, took months to send me the return voucher. I paid £19.56 including £4.99 delivery and when I returned it they charged around £6 for return. disgrace , I just left it , they are not worth the hassle. Crap company ,

2 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Eurolock Upgrade

Having decided to upgrade my home's security, I turned to Ben at the UPVCstore. Having spoken about the options, I purchased the upgraded locks and within a day or two the order arrived. Fitted within 30 mins. Perfect. Thank You Ben

5 de junio de 2024
Opinión espontánea

La experiencia Trustpilot

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