After my wife destroyed our conservatory window locks, I contacted Upvcstore, sent them photos, measurements etc., and received a recommendation for a suitable replacement product. Arrived quickly, fi... Ver más
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Consulta las opiniones de los clientes
They took 6 days to send return details, they took 20 further days to approve full refund, only a partial refund was received, had to do a credit card charge back to get full amount. According to Co... Ver más
Seriously make absolutely certain you follow their website instructions to the letter. I have completely renewed two doors without any difficulty or problems so 5 stars there. Communication is non exi... Ver más
Having ordered a special front door cylinder lock I had a query and was emailed by Ava who dealt with me and communicated promptly. Ava demonstrated a very professional approach coupled with excelle... Ver más
Información sobre la empresa
Escrito por la empresa
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Información de contacto
Reino Unido
- www.upvc-store.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 15% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Easy and quick transaction
Went out of their way to help.
I was after a number of hinges but the website would only let me purchase 8. After contacting the store they were able to confirm how many they had in stock and was able to purchase more.
Was the first time I’ve used UPVCSTORE…
Was the first time I’ve used UPVCSTORE and I somehow double ordered what I required
I got in touch with Ben In Customer Service and he immediately corrected my mistake
Thank you Ben
Very much appreciated
Jeff Brooke
Replacement 3pt lock gearbox
Was looking for a replacement gearbox for a door. Asked a question on the online chat and was given a link to the part I needed to replace the part I had. Placed the order. It came quickly and was the right bit for the job.
Product did what it said t would do.
Received on time
Received on time, item is exactly what I needed, price is very good. Thank you
Fast and accurate
They " Handled " it very well
They quoted all the necessary dimensions for the product which allowed me to order with confidence that it would fit, and it did. I am very pleased with the end result.The shipping was true to word and arrived on time.
Delivered very quickly.
Terrible company
Terrible company, I ordered a euro lock the wrong size which I returned in line with their returns policy. They’ve had the item for over 2 weeks and I still haven’t received my refund, sent 4 emails and no response to any! Avoid at all costs!
So very helpful
Just had an online chat to identify a component. First class service, item identified in short order, now placing an order.
I would give 5 stars
I would give 5 stars, but waiting for part and see if it all works ok. However, speedy webchat, uploaded some photos of door gear box, asked me some simple questions and linked me to the correct product right away. Just the service I needed. Fabulous!
Fantastic service.
They identified the replacement lock, via webchat, I needed in less than 30s, with a link to the page. A fantastic service.
Brilliant service
Got advice on how to identify a lock on a door and brought up the link to the lock itself, all on a Saturday morning. Excellent service
Such a crap company
Such a crap company. Bought a window hinge and even I explained what I really need to the guy on the phone, they sent a wrong one and when I showed it to my builder her said is wrong and he ordered himself the one he needs , contacted UPVC store and explain them and asked for return and refund, they were the worst company ever, took months to send me the return voucher. I paid £19.56 including £4.99 delivery and when I returned it they charged around £6 for return. disgrace , I just left it , they are not worth the hassle. Crap company ,
Very helpful and knowledgeable as usual…
Very helpful and knowledgeable as usual nothing to much trouble and always good with alternative parts
No response to x2 emails within a week…
No response to x2 emails within a week seeking advice/support for specific fit of a component. Good luck if you need them for after sales etc.
Eurolock Upgrade
Having decided to upgrade my home's security, I turned to Ben at the UPVCstore. Having spoken about the options, I purchased the upgraded locks and within a day or two the order arrived. Fitted within 30 mins. Perfect. Thank You Ben
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