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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After my wife destroyed our conservatory window locks, I contacted Upvcstore, sent them photos, measurements etc., and received a recommendation for a suitable replacement product. Arrived quickly, fi... Ver más

Valorada con 1 estrellas sobre 5

They took 6 days to send return details, they took 20 further days to approve full refund, only a partial refund was received, had to do a credit card charge back to get full amount. According to Co... Ver más

Valorada con 4 estrellas sobre 5

Seriously make absolutely certain you follow their website instructions to the letter. I have completely renewed two doors without any difficulty or problems so 5 stars there. Communication is non exi... Ver más

Valorada con 5 estrellas sobre 5

Having ordered a special front door cylinder lock I had a query and was emailed by Ava who dealt with me and communicated promptly. Ava demonstrated a very professional approach coupled with excelle... Ver más

Información sobre la empresa

  1. Tienda para la reforma del hogar

Escrito por la empresa

....


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

446 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 15% de las opiniones negativas

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3,7

Todas las opiniones

(446)

41 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Really excellent customer service

Really excellent customer service. Ordered product not in stock and they went out of their way to source it and it really was done so quickly. Ben Gennard is a real asset to that company. If only other companies had these standards. Highly recommend.

23 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent advice and service

I was in a jam after my door handle would not activate the lever locking system and thus could not open my door. Rather than push me towards an expensive locksmith, I was given some excellent advice which enabled me to open the door myself and remove the faulty gearbox which the UPVCSTORE replaced at a very reasonable price. I then reassembled the door and everything worked perfectly. The net result being that I could fix the door quickly and save well over £200.00 in costs.

25 de abril de 2024
Valorada con 5 estrellas sobre 5

Excellent company to deal with

Excellent company to deal with! The customer service was brilliant, they were very helpful with my order! The delivery arrived very quickly within a couple of days, I will be placing more orders with them in the future and recommending to others! thank you!

1 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our uPVC door refused to lock

Our uPVC door refused to lock, clearly replacement parts were required, the makers name (Fullex) was stamped on the mechanism, the next step was to ask the experts, I contacted the uPVC store who suggested that the measurements shown on their on-line store be used as a check together with their help. The replacement gear box (locking mechanism) was ordered late on the Wednesday, which arrived on Friday (we live in a remote Welsh village) which I fitted immediately, it fitted and operated perfectly.
All I can say is that the help I received from UPVC store locks people was without fault, the delivery was excellent, a big thank you for both help and a prompt service, also for the quality replacement gearbox.

13 de abril de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

VERY poor packaging - contents crushed

I ordered a total of 5 assorted tubes of Stelmax filler and adhesive in 135g tubes, for shipment to the USA. Total was GBP58.27 plus GBP49.99 for shipping. Order was filled correctly and shipped promptly, so why just two stars? BECAUSE: the packaging left A LOT to be desired. Five tubes stuffed into a (thinly) padded envelope, then folded over and wrapped with brown adhesive packaging tape until the blob (that's what it looked like when received) was completely covered. Absolutely NO protection. Needless to say, the tubes were MANGLED. Surely, the shipping was sufficient to afford a protective BOX, at the very least? I doubt very much the actual cost to ship approximately 700 grams was more than GBP30. Maybe there was GBP20 worth of tape? I don't think so. What happened to the balance? The tubes can be used, but I will not get full use out of them because of the way they are crushed and bent.

5 de abril de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Window Gearbox replacement.

Good service, good delivery time, the gearbox design was slightly different to the original one I have, still fitted be did catch slightly on the window catch when closing. This did not stop the window closing so was ok. Easy to fit.

6 de enero de 2024

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