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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very unprofessional run by a young lad who's parent bought the business for him. Generally young staff with poor customer service. One of the female staff is regularly seen driving round hoole using... Ver más

Valorada con 1 estrellas sobre 5

They have recently changed their name to Dwell Estate Agent under same management and staff. I was a tenant lived in a property for 5 years, and I was asked to move out by section 21 and after I mov... Ver más

Valorada con 4 estrellas sobre 5

I don't understand why people use high street agents anymore specially as they just list properties on right move and zoopla and sit down and wait for tenants to contact them. So don't waste your... Ver más

Valorada con 1 estrellas sobre 5

Tough and heartbreaking story on BBC news, 6pm Tuesday 15th November. I lived with similar conditions - white rot around the sink - the most precious area for food prep. After repeated reque... Ver más

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1,4

Muy malo

TrustScore: 1.5 sobre 5

749 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,4

Todas las opiniones

(749)

3 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I have used Urban twice now to let my…

I have used Urban twice now to let my flat, and would recommend them unreservedly. They are efficient and courteous, reply promptly to any messages, and charge a fraction of high street estate agent fees. Why would you go anywhere else?

18 de marzo de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome service

Website very easy to use. They were very prompt in forwarding any inquiries towards my ad and very helpful when I called them with questions.

26 de febrero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great time and time again

I have used Urban over the years and their service continues to be excellent. Dan helped me with the last letting, completing the contracts and helping with all the new legislation requirements, saving me a small fortune Vs my high street agent in SW London.

5 de febrero de 2019
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Hi David

Thanks for your review. Its great to hear we are saving you so much money. With new legislation coming out constantly we are always training our staff to ensure you are fully protected.

We look forward to letting your next property!

Thanks
Adam

Valorada con 4 estrellas sobre 5

Property occupied within 2 weeks of advert being placed.

I did the £99 option and overall it has served me really well. If you are happy doing your own viewings then this can save you lots of money. The advert went on quickly and within hours I had quite a few people who wanted to view the property, and I now have people moving in within 2 weeks of the advert going out. The only problem I had was that I filled all the info in on their website and when I hit submit at the end most of my info was wiped off. I had to then get in touch with their helpline and re-write my script which took an extra hour. If this hadn't happened I would have given them 5 stars.

1 de febrero de 2019
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Dear Robert

Thank you very much for your kind review. Its great you found tenants within days and have people moving in so quickly. That's the service we aim to provide!

Sorry about the technical glitch with the website, for security reasons accounts have time-outs on them and if the user has not saved the information it can be lost. I will contact my development team and increase the time-out on your account. Hopefully it should not be an issue again.

Thanks again

Adam Male
Managing Director

Valorada con 5 estrellas sobre 5

Simple and straight forward to use.

1 de febrero de 2019
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Dear Sue

Thank you for your review. We spend a lot of time working on all our processes to ensure efficiencies with our technology and staff. Everything we do is geared up to help the landlord find the best tenants.

Thanks again

Adam Male
Managing Director

Valorada con 5 estrellas sobre 5

Highly recommended

I've used a few different ways to let my flats and this has been really great.

Decided not to go for just the basic package. Had references and inventory done with Urban too which cost a bit more but was really worth it. Inventory very detailed which I was pleased with.
Urban open on a Sunday which was great for me as I work on Saturday.

All in all great experience, found tenants quickly and I highly recommen.

1 de febrero de 2019
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Hello

Thank you very much for the kind review. As you mentioned we are open 7 days a week which enables us to negotiate and complete tenancies on Saturdays and Sundays when most people have the time. All our staff are ARLA qualified to enable great advice !

Thanks again

Adam Male
Managing Director

Valorada con 4 estrellas sobre 5

Solid Online Service

urban.co.uk are good. If you're considering an online agent give them a try. They were referred to me bu a friend and I have no complaints.

1 de febrero de 2019
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Dear Brian

Thank you for your review. We have over 5000 landlord customers across the UK and the majority come through recommendation and word of mouth so its always great to hear that people are referring us.

We look forward to working with you again!

Adam Male
Managing Director

Valorada con 5 estrellas sobre 5

Very good company

Used Urban over last few years to let property. Fast response to adverts. Urban very helpful if I had problems. Will continue using them in future

1 de febrero de 2019
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Hello

Thank you for your review.

Our technology is designed for getting tenant requests to view properties efficiently across to the landlord. We have spent 10 years refining this technology and we have lots of staff on the phones ready to take calls from enquiring tenants as well.

Its great that it has worked so well for you.

Thanks again

Adam Male
Managing Director

Valorada con 5 estrellas sobre 5

Satisfied Customer

This was a very pleasant experience and we found a tenant very quickly. A very smooth operation.

29 de enero de 2019
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Dear John

Thank you for your your review. We aim to make things as smooth as possible from start to finish. Our processes have been refined over 10 years which is why we are so good at it.

Thanks again

Adam Male
Managing Director

Valorada con 5 estrellas sobre 5

I've used Urban to rent our property…

I've used Urban to rent our property out twice in the past two years.
Both times I've received very prompt and professional service. The self-service management of properties is very easy to work with, and Urban takes care of getting the adverts live on multiple property sites (purplebricks, rightmove etc).
Once we've found the right tenants, Urban moves very quickly to ensure reference and right to rent checks are completed (all in one business day this time round) and handles the deposit.
It's a great service which takes a huge amount of hassle and admin off my shoulders, and I know Dan is always at the end of the phone if I need advice or updates.

25 de enero de 2019
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Dear Alex

Thank you for your review. Our references are the best in the market which is why we offer our legal guarantee free of charge with them. We are also the only online letting agent to offer right to rent verification with all referencing as well.

Thanks for your feedback on Dan, although we are online we pride ourselves on giving the human touch!

Thanks
Adam

Valorada con 5 estrellas sobre 5

Fast, Reliable, and High Quality User experience.

Straightforward. They put the property online within an hour of me creating a profile. Seamless experience. Much better than the other competing services I've seen around. Good customer support. Strongly recommend.

22 de enero de 2019
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Dear Gopal

Thanks for your review. Our service is not the cheapest online service, but great customer service and support costs money unfortunately and it can make the difference between a successful and unsuccessful let.

Its certainly worth investing in which is why we will not compromise.

We look forward to working with you again!

Thanks
Adam

Valorada con 5 estrellas sobre 5

Amazing service let the property in…

Amazing service let the property in under 2 weeks .

Also very good contract and knowledge , told me loads about protecting my rights as a landlord that I didn't even know . Always easy to get hold of even on Sundays .

Will use again

21 de enero de 2019
Opinión espontánea
Logotipo de Urban Sale & Let

Respuesta de Urban Sale & Let

Hi Mark

Thanks for the great review. Two weeks is great but we always want to get the right tenant not just any tenant which is why we offer best in class referencing , our knowledge on getting all those admin points right and protecting the landlords rights so you don't come unstuck makes the premium option well worth going for.

Good luck with the let!

Thanks
Adam

Valorada con 5 estrellas sobre 5

perfect service

I’ve had my investment property in Clapham for 5 years now and have always used the same local high street agent to find my tenants.

Last few times I’ve been pretty underwhelmed by the service so this time round I thought I’d give online a try and I’m so pleased I did.

I really want to thank Dan in particular for his help with everything from getting the price right to sorting the referencing and contract, he really couldn’t have done more to help. I genuinely feel the customer service I’ve received over the past few weeks has been 5*, tenants are good quality and I saved almost £1800!

I can’t really believe it to be honest and wish I’d done it years ago. One thing in particular that was annoying me with my local agent was they just didn’t ever seem to pick up thier phones, Urban are so responsive via both phone and email which has been great for me. I will certainly be back next year when these tenants leave and will be recommending you to everyone.

16 de enero de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

We took out one of their basic tenancy plans and we couldn't have dealt with a nicer bunch of people. Everyone was exceptionally helpful – we called often to ask various questions and every time, without fail they were positive, friendly and informative. They rented our flat almost immediately for us.

11 de diciembre de 2018
Opinión espontánea

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